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December 2023 by M H
There were two employees at the store and both were incredibly rude to myself and other customers. The manager, Laura, was the worst. I've never experienced anything like that before. I will be calling corporate as well. I couldn't even bring myself to buy what I needed based on the way they treated me.
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December 2023 by T Daniel (PNW Queer Hippie)
They get 2 stars simple because to their ableist bathroom situation. They have a large sine telling you the bathroom, but then there isn’t one. After having to find someone, then she was too busy on her computer she had to call someone else to let me in. Turns out there was a bathroom back there. However, it’s a bathroom that you can’t lock from the inside and when I was let in, they didn’t knock to check if anyone (even staff) were in there. So if someone else asked would they have knocked to see if it was occupied? As someone with a disability that involves needing access to a bathroom having to ask for a key or code from busy employees is a hindrance. My wife who is also disabled had to go through the same process to use the bathroom before we left. I almost took my Christmas present shopping to another location simply because a locked bathroom show’s inconsideratness to the disabled.I have to add that for being an ADA bathroom with space and handles, the door to enter was so heavy I could barely open it. And because of that I am dropping it down to one star.
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December 2023 by Nunya Business
Cynthia is the sweetest! I watched her take care of a huge line of people and never saw a smile leave her face! She also helped me with my coupons! I am usually not one to leave reviews but Cynthia deserves special acknowledgment! :)
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December 2023 by Marie Wright
Will never visit this location again. The staff they have working here has ZERO customer service skills, are unfriendly, and unfamiliar with items they should know the location and amount of stock of. The place is not huge and shelves were bare. I asked the location of an item and the older women staff member ar the front entrance with a blank face stated she didn't know the isle number but pointed with her finger instead of walking over to assist and continued fumbling with whatever she had in her hand. I was polite and thanked her. In return I received no reply back with her looking down continuing messing with whatever she had in her hands. I ran into another associate who pointed me into the right direction and thanked her and she just walked away and also no reply back of a "you're welcome". That's the least they could do. I walked out and will NEVER return or spend a penny here.
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November 2023 by Amia Hyler
Cindy was the absolute worst. Not a drop of customer service skills in her. Rudest human to ever work at Joann’s. I walked in 8:48 and she told me “we close in ten minutes” I said no problem I’m just grabbing fabric. She said “cutting counter is closed”Ok at that point, you just don’t want me here. You don’t want to work anymore. You just decided to close the cutting counter because you’re lazy and want to go home. Well newsflash, your store is open for another ten minutes.She had another woman next to her agreeing with what she was saying but I didn’t quite catch her name.Those two were the worst and they need to retire already.
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November 2023 by Nansury Ramirez
If I could rate it 0 star I would. The “store manager” was so rude. I’ve never been to Joann before it was going to be my first time today. I was parking and saw a sign, I wasn’t able to read it and was getting out to see what it said. The lady comes out saying are you picking up my reply was no. She very rudely said then your parking in my curbside pick up and need to move. I was in shock and I didn’t know what to do, I told her she didn’t have to say it so rudely and she just put her hands in the air and proceeded to laugh with customers. I got into my car with my eyes watery in disbelief. I didn’t know I couldn’t park there I’ve never been there in my life. So unprofessional she could have said “hi good afternoon just to let you know it’s a curbside pick parking only”. I understand she could have had a rough day but doesn’t mean to let it out on others customers. She didn’t know if I was having a rough day myself. She should really watch her tone you never know what someone is going through. She made me question if the way she treated me was because I’m Hispanic or because I am younger than her, I’m not sure what was the reasoning. I still can’t believe this is the store manager wow …
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September 2023 by Ciera Grace
Had what I came here for! Store is simple and smaller than the one where I’m from which was nice! Didn’t feel overwhelmedFriendly staff and clean environment
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September 2023 by Alicia Patterson
I haven't been here in forever (slacking on my projects) and came in for reupholster materials. The store was clean and well maintained, the stock was updated, I was able to find a cone thread holder that I've never seen before.At check out, Beth was amazing and got us to save even more money, so thank you for that!
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September 2023 by M Reitmeyer
Great quality products and prices, but really short staffed to the point that they take a long time to be able to help. You guys really need more staff members. I do love the store, though
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August 2023 by Stephanie Morrow
The cashier here today was very sweet and helpful. She helped me with an exchange and made it very easy.
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July 2023 by Jenna Conlin
Fabulous experience today! Yen helped me find the burlap I needed for my chicken coop she is amazing. And Bree was absolutely fabulous in recommending I download the Joann app for amazing deals. God bless Yen and God bless Bree. Thank you for giving me a great experience today.
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May 2023 by Jennifer Morales
Who doesn't love Joann's!! Very nice store! Clean, well stocked, and very helpful employees.
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May 2023 by Mark Jensen
Helpful & friendly staff.Not just fabric & sewing.Many other craft supplies.Your go-to store for all things CriCut.
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April 2023 by Janet & Bill Hallinan
Fabulous store! Lovely fabrics at a good price. Clean and well lighted. Staff very helpful and friendly! Go take a look!
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February 2023 by Kitty Chapin
I love going to joannes, but it seems like this past year, every time I go to this particular one, I get some of the same people that work there. They are anything but helpful and some of the same salespeople make the store very unenjoyable. I get rude comments from them, and one man in particular is so unhappy to be there and will never go out of his way to help. It's so disappointing, and I've wasted money there with wrong advice from some of the older ladies. I go out of my way anymore to find what I need elsewhere. It's too bad for me because this store is so close and I get no help.
