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November 2023 by Coda Entertainment
My Window stopped rolling up and down and Firestone (on Tatum and Shea) told me the motor was broken and that they recommend I replace the regulator as the cords might be tangled and burning the motor up. I kept asking the manager, if the regulator needed to be replaced or not and he just kept circling back to the words "Might" and "recommend" aka sales words and upselling. It was going to take two days for them to wait on a part and cost 789 dollars. After the third circle of trying to get an emphatic answer on if iI REALLY needed a regulator, I paid their 65 dollar diagnostic fee, and I then took it to Johnston's Auto Repair for a second opinion. Dwight, the owner was awesome. He asked specific questions about it, and then called to let me it was just a sensor in the motor and the regulator was fine. A little over 400 dollars and had my car back in a few hours. Forget Firestone. Go to Johnston's.
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November 2023 by Scott Biersack
Top-notch service and down to earth honesty from this crew. Worked with Eric and can’t recommend them enough. Already looking forward to working with Johnston’s again in the future.Services: General repairs & maintenance
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October 2023 by Luanne T.
This place is amazing! I finally found a good honest place to bring my car for service and repairs. I have had a few places that were just not good with their work, or just to expensive. I totally recommend Johnston's Auto Shop! I was totally amazed at how clean it was and how good they are at fixing cars. I have never had my car run so good. So if your looking for a good place to go for auto service, don't hesitate to give them a shot, you won't regret it.
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September 2023 by Brandi Byers
I will always take our cars to Johnstons. They are honest and affordable. I love how they care about their customers and they go above and beyond. I always feel good after I leave this place. We recommend all friends and family to go here as well.Service: Auto battery replacement
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September 2023 by Farhad Mobin
I went there two days ago, one of the employees behaved disrespectfully and interrupted my conversation and started with the customer who entered after me. I think this person is racist.
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September 2023 by Kristina C.
Everyone at Johnstons Automotive is incredible especially Eric Damon. He is knowledgeable, trustworthy, and took the time to understand the issues I was facing with my car. His attention to detail and professionalism made me feel confident that I had chosen the right mechanic.Not only did he diagnose the problem accurately, but he also provided a prompt and efficient repair at an affordable price. He also went above and beyond by calling the place I got my car battery from to check if there was a warranty on it. There was and he not only got me a new battery at no cost he got me the paper showing the warranty so I can use it in the future if needed. Johnston's is the only shop I actually trust, most other places just try to rack up the bill. I wholeheartedly recommend Eric and Johnston's to anyone in need of automotive repairs. Their expertise, attention to detail, and outstanding customer service make them stand out from the rest.
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September 2023 by Michelle M.
I've been here multiple times and it's always fast and friendly. I feel like they use high quality parts too because I haven't had any lingering problems afterwards.
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September 2023 by Carla Page
We are so happy to have found Eric and the guys over at Johnston’s! They take amazing care when servicing our cars and always make sure to let us know if there is something we need to pay attention to! I also appreciate that they don’t ever try to sell us things if they are not needed. We’ve sent a few of our friends and family members over to Johnston’s and they have enjoyed their business as well and mentioned how fair they were when it came to parts and service pricing. They are fast, efficient and easy to schedule with! We will definitely continue coming here for years to come!
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August 2023 by Gian Duran
Johnston's was fast and fair! Had an AC fan starting to fail and their quote was lower than 4 other repair shops and one of the shops straight up told me to stick with Johnston's because their reputation is solid. A tip from a competitor is as good as it gets. Thanks Johnston's!!
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August 2023 by Chris K.
The only true and honest shop I've ever been to. Along with the straight forward honesty is quality work and great attitudes. If you take anything from this review just know that you are in good hands.
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April 2023 by Juan Velasquez
This has got to be one of the best shops I’ve ever had the privilege of working for. There honest good too there customers and staff. Everyone there is knowledgeable and more than capable of taking care of you and your vehicle no matter what the issue is at the best price in The Valley. I’ll miss being part of the team I wish the Johnston family and group all the success in the world. Take your car to then I promise you won’t be disappointed.
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April 2023 by Frank Sieckmann
I have five older vehicles. They've worked on all of them over the years. I've always been happy. I've probably used them a dozen or more times.Services: Auto exhaust system repair
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March 2023 by Heather Skye
I took my 2007 Prius to Johnston, had the pleasure of dealing with Eric. I was a first time customer. Had the red triangle of death on my Prius. He had my car literally diagnosed AND fixed within 3 hours!! Top notch customer service. I will absolutely recommend and use them for anything we need done with our cars in the future. Very reasonably priced also. In my opinion.
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March 2023 by Barbara Frambes
The experience was super and I would highly advise anyone to utilize Johnston's remarkable service. They are just the best! Dependable, costs are reasonable, the work done is superior, professional and thorough. Kudos to the Man at the front desk and you'll find honesty, respect, promises kept and goodwill is a very positive factor. Thank you so much.
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March 2023 by Heather H
I took my 2007 Prius to Johnston, had the pleasure of dealing with Eric. I was a first time customer. Had the red triangle of death on my Prius. He had my car literally diagnosed AND fixed within 3 hours!! Top notch customer service. I will absolutely recommend and use them for anything we need done with our cars in the future. Very reasonably priced also. In my opinion.
