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June 2023 by J C.
They shipped a water pump in a fedex pak. The soft pack. The gasket was ripped and the impeller was bent upon arrival. Why? Why? Why?Now I have to pay the return freight.
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March 2023 by Alan Kait
These guys are in it for the customer...not for the money.....I had to return an item that I bought and installed before I realized it was not the one that I needed....my fault.......I'd expected a restocking fee and some deduction for minor marks from my installation but they returned all my money and even made my return postage cheaper and more convenient by sending a return label. WOW ! Phoenix is lucky to have JSD.
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May 2022 by Michael Zalis
Make no mistake about it, they are a poorly run company. The reviews you read about sending wrong parts are 100% accurate. I was fortunate to get a response and a replacement, no charge. When it arrived a second time it was identical to the first part, WRONG! The pictures and description were right on the money but they don't send you what's in the picture. I'm amazed they even continue to have an operational business..
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May 2022 by Ben Kort
Boy it sure would be nice if they would answer calls or emails, used to get radiators from jsd and was always very satisfied, buddy ordered one over a month ago and never did get anything. ANOTHER SCAMMER IN AMERICA...
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August 2021 by John Marsch
Careful of Patricia Spruill, she will lie cheat and steal to get ahead.. Do not make the same mistake I did. Do not do business with this lady. She and her cohort Mark have been known to provide fraudulent bills of sale for purchases.
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May 2021 by Donna H.
Ordered a swivel water neck. They sent just the neck with no base, gasket or bolts. I emailed back and they needed pictures. emailed back and they needed shipping address. they sent another package with gasket and bolts. I emailed back and they need MORE pictures. Sent pictured and now they told me to buy base from local distributer and they will reimburse me. You cannot buy just a base and you would think they would know that. So fed up!
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May 2021 by Myra W.
Ordered a swivel water neck. They sent just the neck with no base, gasket or bolts. I emailed back and they needed pictures. emailed back and they needed shipping address. they sent another package with gasket and bolts. I emailed back and they need MORE pictures. Sent pictured and now they told me to buy base from local distributer and they will reimburse me. You cannot buy just a base and you would think they would know that. So fed up!
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March 2021 by Francisco T.
I ordered a rear bumper pad for my vehicle and it arrived broken. I contacted the seller and they said no need to return and to send them pictures and they would issue a refund or replace the item. I sent picture and requested refund and disposed of the item. Then they said to send them pictures because they needed proof because I guess they are assuming I am lying but the issue is I do not have the item anymore since I disposed of it and Ebay was no help. They wanted me to return the item even after a previous ebay agent said no need to just ask the seller again for a refund. I would stay away from this seller, I have opened a claim with my bank to dispute the charge. The rear bumper pad I received from them was not OE quality either it was very cheap plastic. UPDATED: Their was a glitch with eBay and the seller never received the pictures although they were sent. After showing the seller proof screenshots of my email history they quickly refunded my money.
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December 2020 by carl grenier
Dealt with them online. . Ebay . . .parts / water pump impeller was different . .STAFF was. EXCELLENT to deal with!
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September 2020 by Nate L.
Wow so I guess I'm not the only person that has had a negative experience with this company. Crazy how a business can try so hard to not take responsibility for there wrong doing.
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July 2020 by Adam Morrison
Ordered some lift kit for my WJ and the parts came used/pre installed. Customer service isn't there. Phone just rings with no response. Scam.
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March 2020 by Ravonte middleton
Worst place to ever order a part from they want even refund my money
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January 2020 by M C
Wow the reviews in the last year says it all.
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November 2019 by Harvey Floyd
AVOID!!! Send wrong part, based on vehicle model, etc., and then try to say that the cutomer purchased the wrong part and don't want to refund or accept return. Unscrupulous and do not want to accept responsibility for their own mistakes. . . would rather customer pay for them.
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April 2019 by Marko Polo
Parts are defective. They are horrific company to deal with
