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December 2023 by Michael Harding
I have been living at La Serena for about seven months now. I like my apartment, and I enjoy the general comfort and view from my balcony. The location is convenient, and in general I've found the neighborhood nice and the rent to be fairly good for the area.I have had my ups and downs with the front office, maintenance, and pest control, but they've been making an honest effort and that goes a long way. I think my biggest issue overall is that I don't feel like my apartment was inspected as well as it should have been after being renovated. But, issues are being resolved, and I'm hopeful things will continue in that direction.Overall, a comfortable place to live.
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November 2023 by Lauren Navakuku
My and my boys have been living here for almost a month and we absolutely love it! The apartment is great and the front staff is friendly and made the move in smooth. So far maintenance has been timely and have not had any problems. A good choice for our move!
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November 2023 by Gerardo Altamirano
I went with my husband and toured with Mercedes. The place is amazing and seems affordable. We are seriously thinking about making this place our home. Everyone in the office seemed welcoming and was friendly. The grounds were clean and the pool by the office was amazing.I fell in love.
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November 2023 by Penny Floyd
I have been living here at La Serena at Toscana for just over 3 months. Anytime I needed anything Rene and her staff have always been very helpful. I will recommend this property to anyone who is looking to move.
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November 2023 by jennifer lange
Management team was amazing, answered all of our questions, took time showing us floor plans and going over all of the minor details so there would be no surprises, most complexs won't do that. Move in went smooth. Highly recommend
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November 2023 by Tara Hernandez
Living and just moving in just awesome!!!! Great stafff thanks Rene and her team the most wonderful and most understanding group I’ve met I’ll be here for a min and with that done and say great place to live quit and wonderful I will be giving this a share to people for a wonderful environment to live ??
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October 2023 by Mackenzie Larsen
These apartments are wonderful. I dealt with Mercedes as my leasing agent. She was able to help get me into a two bedroom that is perfect for my daughter and I. The community is very safe and has many amenities. My apartment was in great condition upon move in and I recommend this to anyone staying in North Phoenix.
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September 2023 by Lori Novak
Is it legal to bribe your residents to leave a 5 star review for a prize? If you want 5 stars make the complex 5 star worthy!UPDATE: Finally moved out !!! Waiting for my security deposit!! We shall see if I get it. I should, I left in cleaner than when I moved in. Supposedly it comes from Washington, but I don't trust them!!
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September 2023 by Noel Harthun
These apartments are haunted , will never forget the things I saw while I lived here when I was little . If you've lived here and not had issues of this sort ,your lucky.
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September 2023 by Darlene “Renee’” Johnson
I’ve been living here 6 yrs now and management has changed a few times, however this new management here now are racist and Rude as well as UNPROFESSIONAL!!! New manger Renee has a very Nasty Attitude an tries to come off Tough. These apartments have went totally down from wen I first moved in 6 yrs ago! Water is always off @least once a month with No compensation! Pool always dirty haven’t been drained an cleaned in yers jacuzzi always broken don’t want shades up to keep out sun from patio taking away comfortability way too many New step-ablations for rent to be so high an continuously going up No one here is Happy with new management so people are constantly Moving Out!!! ?
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September 2023 by Lori N.
I lived there for 3 years, the first two were great. Then they changed maintenance and management and it went down hill. The new management team treats their residents like crap. They lease to anyone. When I moved out they had over 80 units vacant. Don't waste your time or money for a little bit more you can get a lot nicer place. Too many homeless people jumping the fence and come right in. Saw them sleeping by the pool, jumping out of the dumpster... stay away.
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August 2023 by Craston McSandwich
Edit: they recently lost their manager, maintenance team, and front office team. Since the changeover, things have gone downhill. It's a real shame, place was great.
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August 2023 by Estelita
10 + years and I still love this complex. The units are large and beautiful. The neighbors are all friendly and most have pet dogs. We have a gorgeous dog park and beautiful walkways. The landscape is so beautiful it should be in a magazine. The Management team is always there to greet you with a warm smile. The Maintenance team is very professional and they never complain no matter how large or small the job is. This feels like home. Thank you La Serena Apts.
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July 2023 by Kathleen Fischer
Management bullies patrons and unfriendly after the change. Closing the pools during the hottest part and is in definite. Maintenance is terrible they do a terrible job . Gate works only 30% of the time. Rise in cost for what.
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May 2023 by Michael H.
I moved into La Serena about a week ago, and while there has been a couple of rough patches, overall it has been a positive experience. The apartment itself has had a couple of issues, mostly cosmetic, with the exception of the kitchen sink having a fairly serious leak that took longer than expected to fix, but so far it seems to be okay now.In particular, there are two staff members that have really shown me they care and have done an excellent job. Robert, at the front office, is a great guy, very personable and friendly and always attentive to residents' needs. He even came in on his day off to help with the kitchen sink issue I mentioned above, and has been my go-to guy for my entire early experience here.I also want to give props to Cesar, on the maintenance team. He stepped in once it was made clear there were multiple maintenance issues not being addressed in a timely manner, and patiently followed along with each problem as I listed it. Not only did he fix most of the non-minor issues in one day, we also made a plan over the course of the week for getting the other fixes in place too. Majorly satisfied with his service, too.I'll be sure to update this review if anything major happens, good or bad, but so far I am comfortable and enjoying myself at this property.
