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November 2023 by Holli Anderson
Every single time you want to visit your loved ones here you have to get a parking pass from the front office. I have gotten my car towed three times. There is no guest parking. You need to have the resident get a parking pass, which isn't convenient because sometimes the office is closed especially if it's an emergency to help your family. You can tell that to the tow company but they do not care and the office will do absolutely nothing. I've had other residents come up to me while putting my parking pass in my car literally say "yeah we hate it here. Our cars always get towed that's why we're moving." Most apartment complexes have a designated parking area for guests, and there is more than enough parking in the complex. This apartment complex has the facade of "luxury" when really they make it beyond inconvenient for family members to visit. This isn't a family oriented place and you shouldn't live here if you'll have family visit often because it'll cause contention and headache for all of you. I could understand if the apartment was a walking distance to a popular sports arena or something like that, but it's literally against the desert with wild animals running through it. There is no reason for parking passes.
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November 2023 by layla welsh
Your "manager" who my friends who have lived there for almost a year have never met continued to harass me and treat me and my family with such disrespect after we asked permission to host a small get together in the pool area which is an amenity they pay for in their lease. As it states in YOUR guidelines they are allowed to host no more than 10 people in the amenities that they pay for. Which we followed. Not only that but we didn't disturb any residents and invited them to embrace the moment with us!! Your staffneeds some serious training in simple manners because I could never live in a place that treats people with such disrespect. It’s upsetting because we were referred to this place by these tenants and were really looking forward to renting from you.
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November 2023 by George Boyles
Can’t say enough about the service I receive from Jody in the office and Brett from maintenance. Hands down phenomenal experience. Thank you Jody and Brett for all that you do. It’s well appreciated
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November 2023 by Adona Family
The staff here at Las Colinas I literally consider my family. They have shown us such amazing kindness and acceptance and we now feel welcomed and at home. We love our staff here and especially our home. Also we absolutely love the lay out of our apartment suite and it’s very well maintained.
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September 2023 by Chase Jennewine
Throughout our two years of living at this property I have had nothing bad to say. It is a quiet location with responsive staff and incredible views. Kelly, Jodi, and Mia have been beyond helpful throughout our stay here, and I would highly recommend this property as home to anyone.
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September 2023 by Karina
Nice, quiet with a great city view apartment complex! My respects for the employees of Las Colinas at Black Canyon, they keep the apartments clean and they are very respectful with everybody!
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June 2023 by Julia Weaver
My husband and I really love this complex. It’s clean, well maintained. The ladies at the office are wonderful and always helpful (we love Kelli!) maintenance is great and always timely and efficient. The amenities are awesome and the apartment itself is everything we could ask for and the area is quiet and peaceful. My one and only complaint about this place that is in no way a reflection on staff or management is the people that live here. While it’s quiet and most people are friendly here, I’ve been harassed more than once by different neighbors about my dogs going to the bathroom outside when my husband and I are very diligent on picking up after them and making sure they pee away from buildings. It’s very upsetting when I have someone complain to my face that I need to take my dog somewhere else to use the bathroom or imply that I don’t pick up after them and it’s very rude behavior. I’ve lived in other complexes with our dogs and have never had a neighbor treat us like this before ever. If you don’t like it that dogs use the bathroom outside, maybe don’t live in a complex that allows animals because that’s what they do. Feel like some of these neighbors have nothing better to do.
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May 2023 by Morgan Nelson
I lived here for 18 months and absolutely loved it. A few highlights were: Maintenance was quick to assist with all my needs. The office staff was always friendly, especially Kelli. The gym, restroom and office center were always in clean. I woke up to air balloons outside my patio everyday.I had a terrible downstairs neighbor. They would throw trash over their balcony and had numerous noise complaints. The staff did would they could to assist with this issue each time I brought it to their attention.The only negative I have to say is the pool & hot tub catch a lot of bugs. But that’s understandable we live in the desert, all water attracts bugs. The apartment did provide a net to clean them out before use.
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April 2023 by Elizabeth L.
I had reservations about moving into an apartment as I have 3 younger children with special need. I was afraid of them being to loud. We moved here in March the beginning and to my surprise I love it here I have had to put a few maintenance requests in and they have been quick to respond and fix what needed done one call was just for the monthly filter change that service was nice. My kids love it here they love the pool the park the volleyball court. I love seeing such a diverse community and everyone has been friendly so far no issues and very happy we moved here.
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April 2023 by Shanon T.
Was there 3 years. Wasn't all bad, but staff micro manages everything the do,the simplest things. Who wants to live in under a microscope? Hear everything with nidghbors. The management!! Michelle is the worst! So rude and disrespectful. Is not friendly. Answers everything with a hateful attitude. Like SHE owns the place! Will not listen to what people have to say..her way or no way! Like who are you but a paid employee?? Had an issue and they would not work with us. We moved out and of course expected fees for breaking the lease. But 27K?????? OMG THIS COMPANY IS DESTROYING PEOPLES LIVES!!! neighbor same thing .she moved out 20k bill. Michelle needs training in customer service and probably needs a job she might be happy at. The company needs to revisit their policy and practices and stop trying to financially destroy familes!!!
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April 2023 by Arleen M.
This is a very well-maintained property! In the three years that we have lived here, we have only required service a few times, but when we do need something repaired the maintenance team has always been prompt and incredibly polite.
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March 2023 by Wendi Herrick / Mattison
We moved from prescott to here & Mia & Michelle made it extremely easy on us , they were very helpful & communicated very well! The sweetest most helpful staff here. Kelli is a sweetheart & has helped me with getting to know the clubhouse & is always so happy! Mia is a peach & Michelle is a gem! We’ve only lived here 2 weeks, and have enjoyed everything even the heated beautiful pool! The grounds are clean , and the parking is awesome. I feel safe here! I feel at home & not one critter to be seen & I hope not to see any ?. We are in a lower 2 bedroom 2 bath. I will say that the people upstairs walk very heavy & we can definitely hear above all day! But, haven’t lost any sleep. If that’s something you’d need to consider, go on upper floors! ?
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December 2022 by John Jacob
Terrible staff very rude and unpleasant. I would not recommend. My wife carol was wanting to stay another year but decided not to on account of how nasty outdated this place is.
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October 2022 by Terra G.
The maintenance team at Las Colinas has always been excellent! I have lives here for a year and have always received fast and professional service from them!
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September 2022 by Tyshea Perkins
2bd/2bth no garage great views!! Been here for 3 years and plan to be here until I purchase my first home! Pricey…but neighborhood is clean and they stay on point with the rules and regulations and upkeep of premises. If you like living away from the city and don’t mind having to drive at least 30-45 mins to all the good stuff.
