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October 2023 by Jaela J.
Came and made a payment yesterday, when I returned the next day I was told my account wasn’t active and that the payment I made was for last year cancellation for September 2022. I was told by supervisor Angelica there was nothing they could do but submit a ticket to refund my money. I came in today to make another payment to reactivate my account. I was told I would pay $21 a month because the pricing has gone up. After my workout I was stopped in told because I recently had a birthday that I would need to pay $41 a month. I told them to close my account, my whole point of choosing the YMCA was because low cost. Now I have a Planet Fitness PF black account for $24 a month. Customer service here is very poor and the girl who I spoke to seemed to have an attitude.
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April 2023 by Noel Gomez
pretty run down. needs major updating. also FYI the locker room showers are under construction. wish i knew that before i started my guest pass here and brought my gym bag. better off going elsewhere to gym.
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November 2022 by Gabriel N. Gardner
"Men's locker room closed until further notice".
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October 2022 by Darcy Van Dyke
My grandchildren go to the daycare/pre-school program here and they are so happy and so are we! Clean facility and wonderful staff.
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August 2022 by Jennifer Ayala
Do not bring your kids here. I am absolutely appalled at the level of negligence and incompetence with this organization. Extremely disorganized. No consistency or routine. They do not have cameras that work. Staff has minimal training no breaks. I feel sorry for the children who have attended the summer program here or before and after school care. I feel sorry for the employees. I am shocked that an organization like this could like this. They leave gates unlocked that lead to the parking lot . When I brought that up to Andrea Taylor, she said it was due to “fire safety”. In every daycare or school I have worked or been a parent of enrolled children at I have never encountered such a negligent practice. (There is such a thing as keys) They are using inappropriate facilities and rooms for children that are not safe. They advertise breakfast and lunch but if you are thinking of enrolling your child here, ask to look at the type of food they call “breakfast” and “lunch”. A yogurt cup and a granola bar is not breakfast for kids who are here from 6:30am to lunch which starts at 11:30. Incidents are constantly happening with the children . Which is not surprising due to the extreme level of incompetence from upper management as well as negligence. With the lack of training and terrible working conditions for the staff. Absence of routine, consistency, and lack of planning organization . This is not a summer camp . It’s extremely low-quality daycare . There are no expectations set for the children no rules . It seems they just tried to enroll as many kids as possible to get funding from the state without even planning anything or considering the facilities. As a parent, and educator I am shocked. I will never support the YMCA again or enroll myself or my children in any of the programs. (The preschool was great, the preschool directors have been phenomenal as well as the preschool teachers) Sad that they have such incompetent upper level management .
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July 2022 by Kayla A.
My rating is directed toward the daycare. The daycare is very poorly ran. My son was in the two year old class, where he was picked up with the same diaper on that he went in after a whole day of being there. I picked him up with a large lump on his head and was never called to inform me my child was injured, some of the reasons I had to remove him from the program
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April 2022 by Augustine Concha Jr.
this place is a great place to go and do your work out or do other things there too
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April 2022 by jane doel
this YMCA allows & employs a coach by the name of Kristen Patnett to make up lies and collaborate & with other coaches from different YMCAs about 2 innocent coaches from another team. This coach needs to be fired
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December 2021 by Cristina Thurber
This location is ABSOLUTELY TERRIBLE. No one ever answers the phone, they’re extremely unprofessional, and are lacking in so many areas. Very disappointed with my experience at this location, definitely would not recommend to anyone.
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August 2021 by Elida Bailon
We did swimming classes here. The instructor Emily was sweet. We liked her. Her coworkers not so much. Especially the blondel young lady, she was snobby.Our first class the whole crew was about 10-15 minutes late. The class still ended at the time it was scheduled to end , so we got a 15 minute class instead of 30.The training is all over the place, we had classes from the city of Phoenix and the YMCA classes do not compare to what we learned in the city.
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July 2021 by Izabella Mares
I did kids soccer here a few years ago. I loved it and the coach was very fun.
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June 2021 by Gabriel Hernandez
Pay for services you wont be able to use freely. Thanks but no thanks gonna take my business elsewhere.
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March 2021 by Christopher
Full service fitness center & day/after school services which are VERY kid friendly.
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March 2021 by Aziz Wargu
The staff was extremely disrespectful and rude and not understanding
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May 2020 by alyssa sherrill
A joke!!! The basketball coah quit halfway through and no refunds no neew coach to replace the one that quit
