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July 2023 by Abner Ruiz
These guys are awesome!I've been working in the residential industry for almost 20 years and Leslie's has been one of our closest vendors.That means we try to keep our pools looking really nice all the time. Even on a Monday morning after a crowded holiday crazy weekend.The thing is that every time I go to a Leslie's store I see a team that actually makes you feel welcomed and willing to help right away even thou they might have a lot of people in the store.Somehow I feel like customer service quality has declined tremendously in general in a lot of businesses but, I'm impressed that Leslie's team still keeps that nice good quality customer service going on.
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November 2022 by Vince Saika
Parker who works at Leslie's pools was a great help in helping me out. Thank you again!!Vince
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November 2022 by Raymond Norris
I had a problem with a newly purchased pool vacuum. Austin was fantastic and replaced the vacuum right away. Highly recommend this shop.
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November 2022 by Evan Stein
Had a pool pump issue. Called about 10 Leslie's before getting connected with Austin at this location. Extremely helpful, was able to test the pump and send a tech out quickly.
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November 2022 by Trisha Morrison
Have visited this location three times with an older neighbor lady for her pool needs. Rebecca S. provides outstanding customer service. She's patient, kind, helpful and extremely knowledgeable. Outstanding in store service. Terrible online service with delays, application spooling and being cut off the phone line.
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September 2022 by Vicki M.
I was a customer of B&L Pools for 15 years. They sold out their store on Cave Creek Road to Leslie's and now prices are sky high and service is terrible. I have a handicapping condition and right now need a walker to get around. I called and asked them to charge my credit card and take my order for a tub of chlorine tabs since I cannot carry them to the car. I said I would immediately drive over and pick up the order - call when I was in the handicapped spot out front so they could put the tabs in my car as I cannot lift or carry them at this time. He said they were unable to do this because they were not set up for on line order. I asked the difference between me parking in the handicapped- using the walker to go in and pay and have them put it in the car or him taking the credit card information on the phone and ringing it up and carrying it out. He said no difference but it was technically and on line order so he could not do it. They just lost a long time customer.
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September 2022 by David G.
Employee decide to close 5 minutes early. Not cool, after I rushed over to get my water tested. He just shook his head at me when I went to open the locked door. The process only takes a minute or two, not good customer service. Sunday 9/11/2022 Under new management, maybe the new management is ok with turning business away.
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August 2022 by Kevin D.
The folks at Leslie's Pool Supplies in the strip mall on the NE corner of Glendale and 7th Street extremely friendly and helpful. I was having trouble with a broken pool cleaner, and Austin was able to diagnose and fix the problem almost immediately. I would give them my highest recommendation!
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November 2021 by James Mc
Great staff, very helpful and knowledgeable. Love that I don't feel like I'm being pushed to by something just because the water test report "thinks" I need to change something.
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November 2021 by Kasey Stein
Just had the BEST experience at this location! The gentleman that helped me was incredibly informative regarding getting the right chemicals to clear up my above ground pool and had absolutely amazing customer service. Very personable and polite. Will definitely be coming back again!
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November 2021 by Val Perez
Update 8/6/21: after calling customer service got a call back from a gentleman named Steve who went above and beyond to help me with my cc problem. I look forward in doing business with Leslie’s again.The manager Paul sucks, couldn’t help me with my credit card issues for my Leslie’s card, I’ve used it at this store before and haven’t had any issues and just told me to call customer service and didn’t take time to call while I was at the store to see if there was something he could do then.
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November 2020 by Michelle Burns
Always a great experience and they are patient and explain exactly what to do when battling cloudy water, greenish growth on the sides and overall very kind and friendly...as well as always having what we need.
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November 2020 by Stacye Pratt
Excellent service!
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November 2019 by Jeff
Helpful and knowledgeable staff. I get my water tedyed there monthly for free. Based upon their suggestions my pool hasbeen crystal clear all summer with very little effort on my part.
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November 2019 by Franxio Garcia
Always stocked. You can't want pool supplies without thinking of Leslie's.
