Liberty Tax provides quick and pleasant tax filing service without needing an appointment. Clients report minimal wait times and a proper amount of time spent for the service. Staff are described as nice, patient, polite, easy to talk to, professional, and charismatic. They go above and beyond, making clients feel confident and ensuring they get the most out of their returns. Many clients have used the service for years and highly recommend the business. The experience is noted as much more pleasant than with other tax businesses.