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November 2023 by Jose Rodiles
On site Manager Nicole was an INCREDIBLE help to me with the Public Storage mobile app. Thank you Nicole!
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November 2023 by rhonda sandoval
Nicole was so helpful. When i had questions she didn’t hesitate to answer what i needed to know and was very courteous and professional the entire time. Every business needs employees like Nicole working for them.
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August 2023 by Southwest W.
Waste of a drive across town. Just went to review unit before renting. Got up to the 10 x 10 unit and measured it out... the unit was less than 10 x 10. When asked if I wanted a bigger space, I simply said I just wanted the amount of spaced I'd be paying for, but that I'd take the unit if they wanted to drop the price accordingly. The girl said they weren't interested in doing that.Do not rent here unless you plan on measuring your unit. They're charging for space you don't even get.
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May 2023 by Tay
We had a great experience renting from here. Just checking in and getting our keys. The first month free is a great incentive to rent from here.
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April 2023 by Rochelle Wilhelms
Steven was so helpful and pleasant to work with. The place is clean and safe and he recommended some boxes which I’m so glad he did, cause of course we needed them!
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April 2023 by Johannes Laraway
Previous customers. We are always treated very well. Well cared for.
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April 2023 by katie fluck
Very clean and professional. Steven has been a great help to me in downsizing my unit. I would recommend this location!
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April 2023 by Treana W.
the guy in front office his attitude was unpleasant. But this is the only storage close...
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February 2023 by Timothy Drane
The staff at this location were fantastic. My company was attempting to have multiple storages set up and there had been a lot of back and forth regarding them.They were amazingly patient with us in this process as well as incredibly helpful! Thank you for having us!
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February 2023 by Sean Anglin
Fantastic service! They accommodated requests and coordinated additional arrangements for our benefit beyond expectations.
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February 2023 by N G.
This is the 3rd and final request by life storage on 16th st to reimburse for the liability of denying access to unit even though storage is paid for. This scam is being going on for 2 years. The staff at 16th st life storage did ot to me on 1.29.23. I will inform BBB and the Attorney General. Stop the game of scaming people out of accessing their unit as mentioned on the contract.
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January 2023 by Rebecca Jakubczak
So far, the people I have spoken to on the phone have been pleasant and helpful, but the people I have met in person at the store, OMG, polar opposites. In person, one man was extremely rude when we first rented. The man told us to never use the front entrance again. Then today, the lady said she is only covering, but she said I wasn't allowed to have my moving box. I'm paying $144 for a single parking space and the moving boxes are being picked up tomorrow. I think since I am paying it should be ok, but we shall see, she was rude as well. Also, we tried the office and found that the only way in is thru the front entrance, the one we were told not to use!
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January 2023 by Lashaun Goss
Wonderful storage place very easy and convenient to access. Check helped me in office and he was very pleasant and nice thank you!
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December 2022 by Jeremy Harper
Great place for storage needs! Very helpful staff and very clean and easy to access!
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September 2022 by Lia W.
If I could rate 0 stars I would. Horrible service. Access to the storage isn't always available during open hours and you can't even get someone on the phone for their "24 hours customer service line"
