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November 2023 by Leslie Kohler
Lindstrom's is an Arcadia institution, and with good reason. Today I brought in my car, which was way past due for a thorough wash, inside and out. They did such a nice job it almost looked like it was detailed!
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November 2023 by T Lane
I saw how diligently the staff was working everytime I drove by and decided to get my car washed. It was a mess! No squeegees were available at the gas stations I stopped at from Albuquerque to Phoenix so bugs were glued on!! Anyway, the staff made my car look new again and I would recommend to anyone! With the hot and worth the money!!
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October 2023 by Patrice C.
It is disappointing for me to have to post this review because I frequent Lindstrom and they have historically done a great job. However, today I was saddened to see the results of my wash. The hand wash is $44.99 and I also got tire shine and it was not what I expected. I normally get this type of wash and in the past it has been great! Today when I got my car back, I could tell the doors, stereo, and center console were not even wiped down. I had to request that be done. When I asked if there was some misunderstanding about the type of wash, I was told that I needed to request a detail in order to get things cleaning inside thoroughly and that "they won't struggle to clean" inside the car with the hand wash. Prior to my car being washed I mentioned the center console, the dog hair and overall dirtiness inside my car was a priority for me; At that time I was not told that I needed to switch to an interior detail to receive those services. In addition to the interior, the outside of my car was still very dirty. Overall, I'm just really upset that nothing could be done at the time to rectify the situation and I hope something can be done because I would like to keep coming here if the quality goes back to how it was previous.
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October 2023 by Ariana Seif
I have been getting my car washed here at Lindstroms exclusively for four years. Lately it has been slipping. My experience today has me unfortunately wondering if I need to find a new car wash spot.Today I drove up and asked for “the works” wash because it’s what I always get. He said that’s it no add ons? I said no thanks just the works. He said your car looks like it needs a detail, how about we do that? I said no I only have an hour to spend here I don’t have enough time thanks though, and he says again no I think you need the detail I promise we will have it done in an hour. I said to him I really don’t think an hour is enough for a detail here based on past experience, he said I promise just one hour.An hour and five min goes by I go back to him and say it’s been over an hour what is the estimate now and he says ok I’ll stop them and send it through. I don’t love that because it means they either didn’t get to finish or rushed it. About 40 min later it’s finished. So 1hr40min in total for “I promise one hour” upcharge.I felt lied to, taken advantage of for the 4x the cost of what I was planning on paying and spending twice as long there when I didn’t have the time, and I don’t feel like they could have done as thorough of a job if I didn’t go asking him over an hour in what time it would be completed. If I hadnt raised my concerns with the time issue when he was hassling me to upgrade, that’s one thing, but he straight up lied to get the upcharge. Very disappointed in myself for believing him, and in their disrespect of me, my time, and my money.
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October 2023 by Autumn Conner
They did a very poor job with the inside of our car. We just got a basic wash mainly for the vacuuming service and when we got the car back there was still dirt and even straw wrappers in all four of our floorboards. I told them to fix it and they used rags to try to get the rest of the loose dirt out instead of bringing it back to the vacuums. Very unsatisfied paying for a service that I could have done better myself. The woman inside at the desk was very nice, but we won't be returning.
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October 2023 by John McKeever
Recently had my car washed here for the first time and it was a less than stellar experience. When I got my car back from the washers not only was the windshield to my car cracked but a nearly $300.00 pair of sunglasses went “mysteriously” missing from my vehicle.Went to receive my car after being washed, dried and went into to get in and drive my car off. There was a very noticeable crack across my windshield waiting for close to 45 minutes for a manager to address this and of course they attempted to place the blame on me somehow.Regardless of whether or not a chop was there prior to the wash or not. It’s inconsiderate to place the blame on the customer and not even say, “I’m sorry.”When they supposedly reviewed the video and even the pre-wash paper done they noted how there was NOT a crack in the windshield prior to it being washed.They then attempted to placate me by getting my name and number for the owner to call. He never called. Thankfully though I had coverage for the insurance but regardless this was something that should have been addressed by the business.However the real kicker for me was the fact that when I went to look for my sunglasses the next day they were NOT in my car. I can’t prove the fact an employee took them but I am fully aware of the fact they were in the car prior to me washing it.I won’t pursue them for this as I can’t prove either claim. However I do know I can write a review and know I will never ever utilize this business again and hope you take this review into consideration when looking at them.Services: Full body wash
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September 2023 by HeyItAlex
Adam's customer service skills were impeccable. He greeted me with a warm and friendly smile, making me feel instantly welcome. He was attentive and took the time to listen to my specific requests and concerns regarding my car. It's clear that he genuinely cares about the satisfaction of the customers.
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September 2023 by Brett Higgins
I'll start by saying that my SUV is very clean. But that doesn't mean that the experience was worthy of 5 stars. I have a black vehicle and paid for a black wax. I was told that the detail bay was open and it would get in right away. The initial cleaning took about 35 minutes; that's about par for the course. After they hand dried it, it sat waiting for someone to bring it to the detail bay for nearly 30 minutes. By then, another vehicle was being waxed. So another half hour passed before they even started to wax it. I watched the entire process, and I happen to know that black wax is black, not cream colored, which is what was used. The wait is one thing, but don't lie to me...It was written on the window. You could call it a mistake, except it's the second time in a row it's happened.
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September 2023 by Marianne P.
I brought my car for a wash and was happy to see that this truly is a touch less car wash that does an excellent job cleaning inside and out. The employees are friendly and polite. Great price for inside and out cleaning with wheel protection and wax. No water spots on my car at all. Perfect. My car looks brand new.
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August 2023 by Dexter W.
Recently started my search for a new car wash. My old "go to" went out of business and closed. I've noticed Lindstrom Family Auto Wash for years but only when I was on that side of town. Yesterday it dawned me to give it a try even though it is not close to where I live. I was quite impressed by method by which they lined the cars up. I was even more impressed by the offers for discounts for loyalty. They did a great job with my Lexus. I will be back many times
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August 2023 by Emily B.
On 8/7/23 I came here for a car wash and left with a damaged leather panel on my passenger side door and a half done job inside the rest of my car. When I addressed the issue with the staff and the acting manager that day he yelled at me and cut me off by saying he didn't do it and "No no no, you listen" as he put his hand over his mouth to tell me to stop talking. I left my number with the cashier and she said Adam the owners son would get back to me the next day. I called the next day after not receiving a call and was then informed that he was actually on vacation until Friday. Friday morning I called again because I still had not received a call. When I spoke to Adam he wasn't very helpful. I had to ask him to review camera footage and for an email to send photos of the damage. He called me back later and restated what he said before, that there's nothing they could've done to cause that damage and again offered no remedy to the issue. My car is brand new. I arrived with no damage and I expected to leave the same way. I advise anyone who is looking for a car wash that respects their costumers and their vehicles to go else where.
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July 2023 by Elliot Grosse
I am very happy I trusted this place for a full service car wash - feeling great about what I paid for!Services: Full body wash
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July 2023 by Ann Teich
Best car wash in the Valley! You'll pay a bit more but your car will come out looking like it's brand new. I've come here for almost 40 years and even though I don't live in the area anymore, I like to stop in whenever I'm in the neighborhood. Check them out! I'm sure you'll have the same opinion and I know you'll be back!
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June 2023 by Prissy B
This place is a joke the same quality as a $5 car wash at a gas station, they hardly even wiped down the inside of my Toyota Highlander the guy at the point where you purchase their “service” using the term loosely sold us leather conditioning in addition to our “vip” wash at $80 there were still smudges all over my seats. The seat covers were not moved. Basically they ran it through a $5.00 car wash dried it off and called it done. When we complained to a supposed manager he argued that those were not included services and that conditioning the leather was merely spraying on product which he would my husband . If you like subpar service and basically getting ripped off this is the car wash for you they don’t come anywhere near what their website describes. SAVE YOUR MONEY!
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June 2023 by Joel Friedman
It's been probably 3 years since my last visit, so I needed an extensive detail for my 17 year old car. It looks fantastic, inside and out, and it didn't cost me an arm and a leg, just a couple of fingers . I won't wait so long again
