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September 2023 by Manuel M.
The only reason I gave one star is because it was my only option. Worse experience dealing with a assistant supervisor named Rosalina. when I ask for help she rolled her eyes and told me she doesn't speak English. So I spoke to her in spanish and still ignored and walked away. Way to go Ranch market you guys know how to hire people.Because of her I would love to give you guys a negative one star. Because of her I won't recommend this place.
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September 2023 by Brenda Ponce
The ladies in the pescadería department are horrible rude bad service they should not be working in costumer service they need training to deal with people
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August 2023 by Ambra Carr
I should be giving a review after every time I've had the unpleasant experience of shopping at this market. A last resort for many, many, years. I've been in this area for nearly 50yrs and I have never seen a more rude and RACIST bunch of people in my life. It's far from an isolated incident, it's always different people working, and as I said this is over a number of years of shopping there that absolutely has earned them the title of RACISTS. Congratulations!
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August 2023 by Mel J.
I was there to buy some tomatoes to make some bacon sandwiches. The customer that was ahead of me was paying with several gift cards. This took forever. All of a sudden, the check out Aisle next to where I was opened. The Los Altos Employee made no effort to announce this. So, I said, "Sir, you could have said you were opening." He looked at me and smirked. So, I went to complain at the Customer Service Department. The lady that was the Cashier I was originally in line waiting to check out, was leaving that Department. I told her what happened. With no look of concern, she said she'll talk to him.....If She was also a Customer Service Rep, SHE should have originally made some effort to correct that mistake. It now makes perfect sense, why this location has an armed Security Guard.
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July 2023 by Raul Pineda
Customer service is terrible and rude. I came in at 4:30pm after work to buy some flan but there was no one in the bakery section. I asked multiple times for help but the employees kept bumping me off onto someone else. Finally I get sent to customer service and the lady in charge completely disregarded my request for help. It makes no sense that the store isn't completely open by the time I arrived let alone the disrespect.
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July 2023 by Jane
One day I purchased a few items which they charged me something I never had in the cart so I went to customer service to resolve the issue, it did get resolved. But that evening I was going to make dinner with the ground turkey I just got from their meat section I opened it and a terrible smell of rotting meat. OMG. So I when back for the second time to customer service with the same lady she knew I came earlier that day. She was annoyed and rude with me. But I did get my refund back. So that's the last time I'm ever getting meat from there. I give it a 2 star with rude service and bad meat.
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June 2023 by Bee Stevi (Bee)
Over priced. Cheapest butter is $6 (4 pk of stick butter generic brand). Not organized, hard to navigate.. can’t complain about it not being in English. Staff is friendly in a condescending way, if you speak Spanish then you will understand what they are saying about you.
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June 2023 by Jim P.
GOOD: Good place to get chicken,,,they have plenty and its cheap. Good place to get ready made Mexican food, although they use the cheapest grade meat around. Good deserts. Good selection of fruits and veggies.BAD: HOWEVER for anything else like standard shopping stay away! The selection is very poor, and the prices are too high, or should i say insane. Higher than Safeway. And nobody seems to speak English, so asking for help is a pain.
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May 2023 by Edmundo Rodriguez
They don't have enough staff .most of the cashier's are closed it creates a caos .
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May 2023 by Keith S.
Terrible experience for a company going away party! Unfortunately we had an employee that has decided to leave our company relocate to another state. We ordered a Fiesta pack for 25 people. The pack was $189 and when we received it was missing Rice, Beans, Chips, Salsa, and some meat. Management onsite refused to adjust pricing and disputed that it was received. Basically, calling us liars. If you want to ruin a company lunch. This is your place !
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May 2023 by Aniceto Martinez
Food ok .. was waiting to get fresh juice. Lady was very rude avoiding to serve costumers so i just left after 25min of waiting
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April 2023 by Kimberly H.
Having seen many TikToks of people devouring chicharrones dipped in guacamole, my kiddos and I went specifically to this market looking to satisfy our tastebuds today! I had a strong hunch that this store would have what we were seeking!For those wanting an explanation of what we indulged in today, chicharrones are fried pork skins with the meat still intact. Fried pork belly is another way to describe this. It's mouth-drooling delicious! The piece de resistance of this culinary experience is the dip-tation (yes, I'm making up words here) in the scrumptious guacamole! Trust me when I tell you that It was soooooo good! 10/10, would recommend!!!I can't speak for the grocery store itself in terms of products they carry, etc. as we only had 2 items we were set out to find. But I will tell you that this location has a huge tortilla making factory in there! The hot food counter was packed with patrons also, so where there's a crowd, you gotta check it out!
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April 2023 by Devin F.
Decent breakfast burrito with a wide selection of fillings. Great place to shop as well.
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April 2023 by William “Bliz” Blizzard
This store is really really great. They have fair deals on. Meet, seafood, and a variety of other delicious foods. They even have a small restaurant in the store. For lunch it is a 5 star experience. Highly recommendedFor dinner it is a negative 3 star experience. By dinner time they run out of most things and it took 20 minutes of standing in line after they made my food to get it to me. . Nothing like paying 30 bucks for 2 cold burritos and a drink. Manager brushed it off stating they were just short staffed.I have been to the other ranch market so around dinner time And it has been a much better experience there. Still, all in all a good store
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March 2023 by tony billick
Great Mexican varietyI really enjoyed the experienceThe sweet breads are great.
