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February 2024 by Tolonia S.
This location is over 30 miles from my house, so l make a trip there hoping to find other product that I like while perusing the store. Today is the last time ever stepping foot in the store. Bonnie - I too am l in the customer service business, so l hold good customer service to a high standard. When I was in the store today talking to another customer - male 21 years old, trying to start his own woodwork business, after years of make custom furniture piece in his garage - you felt it appropriate to kindly ask me to "stop talking to the customer so you could finish up the sell" - my response was "oh I'm so sorry" and after he had given you his cash and you had secured the sale he looked behind him and said to me " yes I believe that is walnut" I'm sure he thought he had your permission to finish his conversation because he paid you, you thought it was appropriate to then say again "I'm really sorry I'm going to have to ask you to not talk personal business in the store, I really need to finish up with my customers" I so kindly reminded you that we were the only customers in the store. STILL i remained polite, handed you the two items I wanted to purchase, turned around and gave him my business card and told him we could talk when we were not in YOUR space, and proceeded to give you my card - and finally we were granted permission to speak, "you can continue with him now" - are you CRAZY? I have been coming to your location for a while now, you and I have had discussions about life, your daughter, health, and a plethora of things. When I walked in the store, you were already engaged in a conversation about his woodwork shop, I overheard the conversation and simply asked a question, which evoked a conversation between the two of us. I don't understand why it is appropriate that you hold conversations in the store but guest are not allowed to. I hope you know that when you address customers in the store you are speaking on behalf of the owner, the message that was conveyed to me was loud and clear, Lotions and Potions does not value My business, Your "buy something and get out"approach is not an establishment I want to support. I'm sure you could tell by the look on my face I was stunned by your blatant rudeness. I will not be returning to that location, nor will I be recommending it to anyone else. I have personally sent six people in to buy your baccarat rouge, dupe, and every mom on my son football team orders, the white Crystal spray online. You have lost a customer.
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December 2023 by Elise B.
This is a very special place. The maîtres parfumeurs at Lotions & Potions, are kind and intuitive. My visit was a spiritual & emotional experience. I am forever grateful.
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November 2023 by Stacey M.
It's a very fun experience to mix your own scent. There are so many scents to choose from. Once you find or mix your favorite you can add it to your own lotions or diffusers. They also have some great lotions to choose from. I would love if they used more updated modern bottles for their lotions. It has remained the same for decades.
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October 2023 by Gabby
Love this place. Discovered it in 2021 on a walk through the neighborhood and have been coming back ever since. I get lots of compliments on always smelling good & asking what my scent is whenever I wear a combo of their Crystal White + Best Ever Egyptian Musk perfumes + literally any other perfume.Prices and sizes are better than Dossier, and there's always great customer service here when I come in. The designer fragrances are pretty on-point, very close reproductions. I recommend this place to everyone I can and love gifting little rollers to friends and family. Definitely check it out if you're in the area!
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October 2023 by Miss Sassyfras
This is a hidden gem among all the cool shops downtown. They have designer inspired reproduction fragrances that are developed from rigorous scent testing and study. The owner Sharon is so accomplished that she even teaches popular classes at GCC. In addition to fragrances, soaps, lotions, body wash, sage, incense and all kinds of aromatherapy accessories, they can custom blend scents for you. After an unexpected and nearly fatal emergency surgery & blood clots, Sharon and Bonnie introduced us to CBD cream and oil. It was the first relief I had to the scarred area and scar tissue and also allowed me to quickly, painlessly and more holistically get off pain meds. I have been going to them for close to 20 years. Stop in just to check it out, they'll treat you like family and there's something for everyone. Kudos to Sharon, Bonnie and Michelle!!
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September 2023 by Jessica Grossman
The people who work here are incredible! They spent so much time with me to help me design the perfect fragrance for my honeymoon. I highly recommend!
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July 2023 by shanelle ramsey
LOVEEEEE this place. Came with my mom today. this store was super popular at metro center and she loveddd to go when she was a teenager. Got to experience it for myself with her today and OMG!! the owner is so very helpful and kind! gave us great recommendations and showed us around and gave me a lot of great information while shopping about all different kinds of really neat products. not to mention how amazing the fragrances were! Had a great conversation and a very pleasant shopping experience. I know I’ll be back to smell and spend some more. Really rare to find this cool of a store with such amazing and friendly help. THANK YOU!!
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July 2023 by Genevieve Castro
I ABSOLUTELY LOVE LOVE LOVE THIS STORE!!!! It is affordable and I LOVE the products!!! It smells so amazing in there!!!! Must shop!!!
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May 2023 by Unchain your Brain
I visited today5/25/23...mistake number one was going on my lunch break as you could get lost in time by wanting to experience all that they have to offer. Not sure if it was Bonnie but nonetheless, the lady was very knowledgeable and was a whole sweetheart. Can't wait to return!?
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May 2023 by T.Mosa M.
This is SUCH a hidden gem in Phoenix.The fragrance oil omg I was able to get a designer oil of my favorite designer perfume for like 13 bucks it smells identical
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April 2023 by Kelly Gill
The staff here are the sweetest people ever. Incredibly helpful and knowledgeable on their services and products. Definitely recommend this place for any lotions, soaps, colognes or purfumes !
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March 2023 by Bearded Gent
Went in for a custom oil blend, and the owner was extremely helpful and kind! They've got tons of oils, lotions, soaps, incense and more. Lovely store ran by lovely people!
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March 2023 by Bobby Neace
My wife brought me here for a date. I love fragrances and own quite a few. Here I got to make my own!!! The lady’s working were super knowledgeable and the clones/dupes they make are 100% spot on!! This will be my new favorite shop!!! The scent I walked out with will now be my signature scent and if anyone asks I can say I made it! ?
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March 2023 by Elle Fraz
If you're a fan of fragrance, this is the place for you! Hundreds of scents, from basic to upscale designer fragrances. A multitude of products await and most can be scented to your liking. Candles, soaps, and diffusers galore, too. Sharon & Vonnie are spectacular & will help you find the perfect scent for you.
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February 2023 by bubba ondersma
The atmosphere here is amazing!Ok let me start with that this location was relocated from outside metro center mall to here.I came here for my designer fragrances because they were a fraction of the price and always better quality.Great place, great people, great prices
