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January 2024 by Cal S
Bring your own socks with rubber soles, if you have them. Adults too, as it's mandatory for everyone entering the facility. Very clean. Friendly staff. The only reason for the 4 star rating is that the facility doesn't have as many activities as the Surprise location. Our kids are 4 and 9 and lasted for 1 hour before they were ready to move on. Younger ones would probably last for a couple of hours. A good option to get the kids moving and out of the house. Nice to have a location in the North Valley now.
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December 2023 by Rochelle Linares
Came at the best time. My Grandson played for hours. It's clean and the staff are very friendly .
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November 2023 by Randy S.
My little one enjoys his place. There are a couple safety issues I have addressed to them and they have not seem to be fixed. A lot of things need to be fixed.
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October 2023 by Velvet Elran
I did the monthly membership and cancelled in person - they kept charging me for a whole year. When I called them about it they weren’t helpful and very rude. They were happy to charge every month but I didn’t even get receipts! Something fishy going on. Horrible customer service to say the least.
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October 2023 by Roopali Gupta
I just wanted to thank you for the amazing balloon decoration for the party today. The cupcakes with micky ring was lovely and the center banner of micky were perfection. The colors were so perfect and they matched tablecloths and color scheme perfectly. Thank you so much for the decorations!!
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October 2023 by Kelli S.
My son loves it. Tough to distract him from the arcade games. With how hot our temperatures get over the summer going every weekend was awesome. Even going 2x a month is worth it. I know some don't like the grippy socks, but I use them a lot at home also.
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September 2023 by kyrra condon
We’ve been members at luv to play norterra for 4 months. We’ve enjoyed every minute of it. We can go as often as we like and even get discounts on food, games, and parties since we’re members (which is such a reasonable price for 2 kiddos!). The girls at the front are so friendly and I’ve met the owner, who always makes us feel welcome. It’s also really clean! 10/10 recommend.
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September 2023 by Kens
The entry cost is affordable and the jungle gym areas and staff were great. Half of the machine games were broken when we came but even still my biggest complaint is the cost to portion ratio of food. I had seen a “large” pizza and it was so small that I figured it must have been the individual. Spending $15 on a lunchable sized pizza was not the highlight of my day.
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September 2023 by Mb M.
Family fun few hours. Website about made us not come. Sounds extremely strict snd unwelcoming but actually place is nice and clean. Buying special socks was a bit of a turn off as grandparents who may not return again but totally understandable, like other kid play establishments. . We had grandkids play and we played a few ourselves before having pizza and Mac and cheese and spending our tickets for some prizes. Only 4 stars because although food was reasonable prices some may find the entrance and buying socks (although if you have grip socks you can bring your own) a bit pricey.
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August 2023 by Dorian Fan
I have been coming here with my family on a few summer occasions over the year, but what I saw yesterday appalled me. There was a woman who I am assuming is a manager, was berating a man who was sitting down on his phone quietly since we had arrived. While I couldn’t hear what was happening, the man looked scared and confused while the woman was making threatening and snarky faces. I felt very bad for him and wish I had said something.While my children usually have fun here, management has always been in the back of my head as posted rules are never followed and there is no enforcement of them, that I’m always worried if my son or daughter might get injured. After seeing an employee focus on whatever this was and knowing that they don’t follow or enforce any of the other rules regarding safety, I will not be returning. I would be more than happy to respond to any questions to the corporate office.Edit: The owner claims this is false information without contacting me, and since it is before 8AM, I assume has not looked into these claims. My comments on safety as well as mentions of management can be seen in other reviews.
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July 2023 by Robby Howard
Great places and great staff. It is super clean and my 4 year old had a blast. First time we took him he stayed for 4 hours!!!
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July 2023 by Jacqueline Neesan
This place is awesome! They keep it so clean. Everyone is required to wear socks which helps keep outside shoes from making it dirty. They were super helpful since we needed a last minute birthday candle and lighter and we're able to provide that to us. You could see them cleaning all throughout the day and it's super fun the kids.
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July 2023 by Ljacques
Great place for kids to burn off excess energy! It is loud though so prepare. It's a bit pricey compared to other similar places and everybody has to wear grip socks which are $3.00 each.
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July 2023 by K B.
Everyone must take off their shoes and buy grip socks and the team will give you an attitude about it. But then you have the employees walking around in their shoes. Dirty.
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June 2023 by Caique Dutra
For the price, very normal indoor playground, there’s more better and cheaper price, liked! But was full
