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November 2023 by Christian Washington
Martin’s Auto goes above and beyond for the customer. I requested a diagnostic of a parasitic draw on my battery. Pat asked me about the battery, and I mentioned the battery had been recently warrantied, but died. So, on top of finding what drew the power they warrantied my battery again!! Any other mechanic would have tried and charged me again for a new battery. But not Martin’s Auto, they went the extra mile to make sure I left satisfied. I started going because I live close, but even if I move miles away, I will come back.
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October 2023 by Joshua Piepho
John was the best service advisor I have ever dealt with at a mechanic. The work was done quickly, correctly, and thoroughly. He talked me through everything and I felt comfortable with the repairs we decided on. Highly recommend
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October 2023 by Grace Vandyke
These guys are awesome!!Took them my 20 year old beat up Mercedes and they returned it to me running like brand new.Price was more than fair and repairs were completed quickly with no surprises.Could not have asked for better customer service!Won't take my car anywhere else.Services: Tires
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October 2023 by John Guerrero
I am grateful to know Martin's Auto Repair.... Where we have had our family cars worked on at their shop.... And the mechanics and the office personnel have always been very helpful to us in the repairs needed to fix our vehicles....... I recommend them highly too others... Thank you Dave.....
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August 2023 by Nicks Got it
They called me back for a quote on a simple job. He said the job takes one hour, but they need the car for at least four. Then he said even their oil changes don’t take just one hour. The guy on the phone was very verbose. and my time is priceless. I tried to Squeak in aquestion, and he took offense. Raised his voice with me. HORRIBLE COSTOMER SERVICE. Dude also said something about how he doesn’t get a break? I get it. It’s hot, but Don’t take your frustrations out on customers.
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August 2023 by Dylan Montanez
Great shop! Will definitely be bringing our other cars in the future. Very detailed when they sent over the estimate, with pictures. Great value and the customer service was awesome!
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August 2023 by Katie Cox
Highly recommend Martin’s when your car needs help! They were efficient, honest, and very helpful when it came to navigating a failed emissions test. Definitely would request to work with John, who explained everything clearly and helped me decide what to do for my car!
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July 2023 by Courtney Dickerson
Called to get a quote for a broken AC for my 2017 Honda civic and Troy could not have been anymore helpful!!! He explained everything not once but twice and was more than happy to steer me in the right direction. Give this man a raise! Love a good auto repair shop with amazing employees eager to help out someone who knows nothing about cars without taking advantage of them. 10 stars to Troy and Martins Auto Repair
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June 2023 by Joshua B.
I can't say enough good things about this place. Professional and personal service. Took my car there a few weeks ago to get a check engine diagnosed and fixed and they did such a great job. Best experience I've had at an auto repair shop in a long time.
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June 2023 by Ben N.
Had a pretty negative experience here a few months back. Without getting into too much detail, I was severely up-charged for an oil change ($140) after being quoted for ~$85 over the phone. This was right after I had declined service on getting my brakes replaced at this shop due to me wanting to compare prices at other shops, and the price increase on the oil change almost felt like retaliation. The $50 of extra charges that made up the price increase on the invoice came from "Shop Supplies". If I'm already paying a total of $49.70 on "Total Parts", which include the oil/oil filter, then what are shop supplies going to?I would highly recommend staying away from here, and I would not return.
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June 2023 by Melissa Rios
From the moment I called Martin's Auto Repair&talked to my service advisor Troy I knew this is where I wanted to service my BMW. Troy was very informative and professional every step of the way! He called me to let me know what they found during inspection and called as soon as my car was completed and it was completed pretty quickly!!! I will definitely tell my friends and family about Martin's Auto Repair. Martin's is now my new auto repair shop for my BMW!!! Thanks again! Your hard work is GREATLY APPRECIATEDServices: General repairs & maintenance
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June 2023 by Anderson Welch
Extremely friendly and helpful staff. With the work you get done at Martin's, it is guaranteed they are going to care about you and your vehicle as much as you do, if not more. Absolutely the highest quality work you'll have done to your carServices: Air & cabin filter replacement
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May 2023 by Utmostrespect Frankly
I will give them this, the customer service was very good and they communicated pretty well throughout the time my car was there. But man did they overcharge me for a rotor replacement. I got quotes from different shops and made the mistake of going to the shop closest to my work thinking it would save me time. It did not save me money though. They installed new rotors and used my original brake pads as they were still in good condition. The rotors I understood the charge, but 300 to sand down my pads?? The total was almost 1000 dollars to install new rotors. For this reason, I will never be back to this shop. If you work hard for your money, there are many shops that will do this work for half of the price with a warranty. I couldn’t help but feel taken advantage of. I can afford this, but I feel sorry for those who need repairs and go here. Get ready to pay up.Service: Auto brake repair
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April 2023 by Rene R
What a relief to find a dependable and trustworthy mechanic. I have owned 9 cars and have lived in Phoenix for 26 years. My Dad and uncle were mechanics. Martin's and his whole staff are legit. Great customer service, fair pricing. They explained everything clearly and showed me all the diagnostics, what needed immediate attention and what could wait. My car isn't much but it's all I have to drive now and it's a great feeling to know I can maintain it without my Dad or uncle around anymore. Thanks to John who was incredibly friendly and social, like in the old days.
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March 2023 by Carlos B.
My 2005 jeep grand Cherokee was running rich for awhile, took it to multiple mechanic shops in Phoenix and over the valley none of them were able to identify the issue. My father took it to Martin's auto repair and within a couple hours they were able to fix the vehicle with a reasonable and affordable price. The legitimacy, professionalism, and honesty in martins auto repair shop is to be respected and appreciated. Highly recommend this mechanic shop to anyone and everyone. Don't waste your time with iffy janky shops that are trying to overprice and hustle you. Save your money and time and go to martins auto repair!
