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November 2023 by jkc4863
Christy is an asset to your company. She listened to what we were looking for, didn't try to push us into spending.more than we wanted, and, we had a great time doing it. Thanks for a great experience.
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November 2023 by Ed Spotnitz
This is from Caren Spotnitz. Jennifer the Store Manager and Christy made my experience very pleasant. I had purchased a PressureSmart LUX pillow top medium firm mattress 2 years ago that is just not as comfortable as we'd like. She began to tell me it is one of their top sellers and a 5 star reviewed mattress. She told me that I just needed a Cloud Tempur-Cloud Mattress Topper and not a new mattress. This was a huge relief as our mattress was not cheap 2 years ago and we honestly did not want to have to buy a new mattress this quickly. I'm very happy I went into the Bell Towne Mattress Firm as these 2 ladies made my day! To happy sleeping and no more aches and pains. Thank you both.
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November 2023 by Jean Z
First time going into mattress firm and choosing out my own bed I had no idea which mattress I liked best. Jennifer is magic, she asked all the right questions and since I didn’t know what I was looking for, right away she presented a firm, plush, hybrid and in between. She makes you feel comfortable and is extremely helpful. Absolutely recommend her, she’ll guide you to find the perfect mattress for your preference!
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November 2023 by Suzette Bouknight
Christy and Jennifer were a delight. I cannot thank them enough for making the process of purchasing a mattress and adjustable frame so much fun. Their knowledge of various product features, price points, and accessories insured I purchased the perfect products at an affordable price. They are truly the Sleep Specialist. 10/10
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November 2023 by June Wagner
Christy was AMAZING! I told her what I was looking for and she took me right to the mattress I ended up buying. It’s perfect. I can’t wait to sleep on my new bed. She was so helpful and attentive to my needs. I will definitely recommend Mattress Firm to my family and friends.
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November 2023 by Sean Kelleher
My wife and I went in today to buy a mattress and Jennifer was incredible! She listened to all of our wants and needs, and helped us pick out the perfect mattress in our price range. Definitely ask for Jennifer when you go to this location!
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September 2023 by Amanda McPherson
We had a great experience at Mattress Firm, Christy took great care of my Dad and I. Her customer service skills were superb and she made sure to answer all of our questions. Definitely will recommend Mattress Firm!
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September 2023 by Catherine Gaither (Casey)
I was very pleased with the wonderful customer service I was given at Mattress Firm by Jennifer..she made the whole process very easy for me. I had a long day and wasn't feeling my best and was thinking it was going to take me allot of time to find what I needed. I was pleasantly surprised when I found what I was looking for with her assistance within 10 minutes! Thank you Jennifer and Mattress Firm! I'm a happy customer. -Catherine
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September 2023 by Judy Nelson
We couldn't have been more pleased with our visit with David at the 3rd St /Bell Rd store, on Labor Day.He was so pleasant, knowledgeable, and NOT PUSHY! Helped guide us toward a mattress that suited us, gave us info, and answered our questions. We went back a week later and purchased it, and are now awaiting the arrival. We would highly recommend David and this store location.
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September 2023 by Jessica Feddern
Jennifer was amazing! She had knowledge regarding the products available at Mattress Firm and how to assist with finding the perfect fit! She was kind to my restless children and made the experience quick while thorough. She helped me find a great new mattress that I love! Thank you Jennifer!
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August 2023 by Abraham Oakley
Carrie was very helpful, I knew beforehand which brand I was looking for when I walked in. Carrie showed me exactly where they were, and loaned me a pillow to try the mattresses out. I found the perfect mattress for me, and Carrie went and wrote it out of the back for me got me all taken care of. I'll definitely be back the next time I need something bed related. David was also very kind for the brief time we spoke.
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August 2023 by ashley sprinkel
I absolutely loved the employees working the day I got my mattress. Helpful and knowledgeable and patient. I’d recommend getting your next mattress here!
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August 2023 by R A
I felt uncomfortable within less then a minute of being in this store. Don’t come in on a Friday at 6pm because the lady inside will try to make you feel like you’re completely inept at making any sort of decision. Aggressive doesn’t even cover it. We sat back and watched her sweetly greet the next customers who came in. It seems she works best whenever no one can witness her extraordinary salesman alter ego. The funniest part was that she insisted it would be easier to select a mattress if we followed her directions. Overall I feel we would’ve had an easier buying experience if she had never even said hello. I should’ve asked for her name but I guess I’m not a real Karen like her.
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August 2023 by Hayley Eve
My fiancé and I went in just to get an idea of pricing and feel of what we like and David was so amazing and made sure to give us the full experience! He was very kind and the manager Jennifer was also very nice and helped us with any questions we had that David couldn’t answer. They were both kind and gave us the best deals!
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July 2023 by Jon Heidorn
Jennifer was awesome helping my pick out beds for our new vacation home in Phoenix. Knowledge, recommending the appropriate style and price range, and then loving up my dogs which were patiently waiting in the truck. I think the entire transaction took 20 minutes start to finish. It worked so well I came back a couple weeks later to get another mattress when we decided to make the office a bedroom to fit all the kids/grandkids that be visiting come winter. Jennifer, thank you very much. My wife came down this week to organize the rest of the house and she loves the bed selections Jennifer recommended.Jon
