-
January 2024 by Walker Polly
Kaitie was knowledgeable and helpful with purchasing our new mattress! I had hoped for a little better deal but worth the money so far. Beds are you get what you pay for and mattress firm always delivers!
-
January 2024 by Nancy Cheche
I have done business with Mattress Fiim over the past years and have ALWAYS had good service. This time was no different, just different faces. All of my questions were addressed, thanks to the two young men who were working there during my visit. I felt I got a good price for that which I bought as well as a nice experience.Thanks Guys!
-
January 2024 by Expert Books
I bought the Charlotte Plush Eurotop king mattress on 3/5/22. It is now 1/1/24. The mattress has developed an 8” long, 4” wide, 4” deep chasm on the left side of the bed, right where I sleep, just under the “pillow” top. We are in our 60s, so there are no high jinks or excessive movements on the mattress. Neither of us are overweight. As we live primarily on Social Security, we can ill afford to shell out $800, only to have the mattress fail in less than two years.
-
December 2023 by Stay Wild Moon Child
I’d like to say the manager David is the epitome of what I’d like a salesman to be. Kind, patient, honest, and understanding. I really appreciate him taking the time to help me identify my wants and how that factored into my budget. He was very transparent about pricing and I was informed by one of his colleagues that he is known as “Deals Dave” I can’t see why ?. If you’re looking for a mattress and above standard customer service then this is the place to be.
-
December 2023 by Dakota Santagata
The gentlemen at Tatum and Bell location was not only professional, but had helped me find the the perfect and best mattress for my back. He is all around a great asset to your company! 10* !! I Couldn’t thank him enough!I went to your location on Wednesday, November 29, 2023 at approximately 3:00.
-
November 2023 by Daniel Davies
Employee was very helpful, kind and fun to talk with! No pressure, no sales pitching. Got a great discount as well ?
-
November 2023 by Ashley Ralph
My husband and I went to Mattress Firm to check out some mattresses and educate ourselves. We haven’t bought a new mattress in 15 years and we were overdue. Thomas was our sales rep and he was knowledgeable, kind, and very helpful in answering all of our questions. We ended up buying a mattress and frame that day. Thomas worked with us on financing and was even able to schedule our bed delivery next day! Overall we had a wonderful experience and I would absolutely recommend this location and Thomas to any of my friends and family.
-
November 2023 by Anthony Escobar
I run a hospitality company and needed to get some mattresses for a property I’m furnishing. As soon as I arrived I was treated with exceptional professionalism and care from Lamarkus. He was able to help me find the best solutions for my needs and provided a wealth of knowledge about my options. I deal with many different companies in my profession and I know firsthand how hard it is to find exceptional service these days. I hardly ever leave reviews but this level of service prompted me to take some time out of my day to highlight this great experience. I’ll definitely be back!
-
November 2023 by Will Mathews
Excellent customer service by Thomas, he should be a trainer for all mattress salesman/woman in your company. He doesn't skip a beat when it comes to describing All the different mattresses. His knowledge superseded my expectations and interest. He answered All my questions thoroughly. His knowledge of the use of controls in the adjustable beds was astounding. This man Thomas needs a bonus and promotion, to trainer or district Manager. Thank you Thomas for presenting me with copies of different choices for my thoughts. After having dinner, I went back in and made my decision thanks to Thomas. I didn't even have to 'sleep ' on my decision!I'll recommend Mattress Firm to everyone and refer them to Thomas for All there mattress needs and questions. I've been in customer service for over 30 years and have never come across such a personable knowledgeable person as I found in Thomas
-
November 2023 by brad covell
My wife and I went in looking for a mattress and was helped by both Erik and Anthony. They were extremely helpful and practical in giving us suggestions on what we were looking for. Not only was that extremely easy, we got an absolutely fantastic deal on our mattress, adjustable base, and topper. Erik even got us shipping THE NEXT DAY. Can’t say enough about what a great experience we got from these guys!
-
November 2023 by Elizabeth Way
Had a very good experience with Anthony. I was very antsy about buying a new mattress after 20 years. But he was so knowledgeable about what my needs were and buying an expensive item less uncomfortable. Looking forward to sleeping on my new mattress. Thank you for Anthony!!!!
-
September 2023 by Monty Thomas
The salesman was great. I didn't really shop around to see if I could get a better price but it seemed very fair on what I bought. I do think they need to lower their price of delivery and pick up of an old mattress from a hundred bucks to 50. Would have given a fifth star if that were the case.
-
September 2023 by Greg Martin
LaMarcus was fantastic, explained all options, including pros and cons of mattress types. We hate our memory foam mattress we currently have. He directed us to a pillow top that we love. Good guy, very professional and he laughed at my jokes.
-
September 2023 by Alicia Messing
I walked in and knew exactly what I wanted. The saleperson, Jonathan, was quick to help me out. He pulled out mattresses for me to lay down on and test their feel. I was in and out in less than 1/2 an hour.
-
August 2023 by Karen Williams
Very knowledgeable and friendly staff. Made it a positive experience. Will definitely recommend this location. We initially worked with Alan and waited to go back and purchase until he would be there. Unfortunately he had a medical issue so we finished up our purchase with Johnathon. He did make sure that both of their names were on the paperwork which we were happy with because they work on commission.
