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November 2023 by Gillian
One word: CARRIE! Carrie is the epitome of what an outstanding sales associate should be. She is highly highly knowledgeable and has been in the business for many years. She is exceptionally kind and jubilant, and an absolute joy to purchase from. We have purchased several mattresses from her and follow her wherever she goes! She is a HUGE asset to Mattress Firm and this Happy Valley location is lucky to have her! Thanks again, we love our new bed!
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October 2023 by Jon David
Purchased a bed at the Arrowhead location which was fine but after a few weeks I realized that the mattress was not right for us. Still, we gave the mattress another couple of months under their 120 night sleep trial. My wife and I went in to the Happy Valley location and met Ryan. After explaining our situation Ryan left us to try out several TempurPedic mattresses which we should have gone with in the beginning. I wanted to go home to run the numbers and figure out what configuration we wanted (king or split king). I returned last night and Ryan pulled up our original order and processed the exchange quickly, even scheduling it for a Sunday delivery so that we could use it ASAP. Throughout the entire process Ryan was extremely helpful, friendly and professional. If you are looking for a new mattress make Mattress Firm your first stop and ask for Ryan!
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October 2023 by Marta Gerber
Ryan was friendly and extremely helpful. He made my purchase simple and easy. I recommend using them for your mattress needs!
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September 2023 by Lori Lemmer
Great experience! Very nice guy, knowledgeable, polite. Haven't purchased a mattress in over 10 years. Ryan was so patient with us asking so many questions! Would highly recommend this store and salesman!
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August 2023 by Derrick Mushatt
When I came in just looking and when I came back to buy. The salesmen on both days were kind. It need to go in a store and meet sales people that actually like people and not just trying to sale them something. They made me feel comfortable, like I could trust them. Overall everyone I dealt with were good people and that says a lot for this company
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August 2023 by Benta Clark
Excellent customer service! Helpful! And went out of the way to make sure I had what I needed without up selling. We will definitely use them again for other mattresses!
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August 2023 by Rick Casto
Lori was amazing! She did an an awesome job of answering our questions and helping us into a great bed! Mattress Firm is awesome
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August 2023 by Cris Sevillano
Tom was VERY helpful. We had questions and he had answers. Narrowed our mattress to purchase in less than an hour. Shoutout to the other guy for being so kind and having patience with my soon to be 4 y/o son. Loved it!
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August 2023 by steven chidester
Ryan was very friendly and knowledgeable for what I wanted in a new mattress. He knew which mattresses would work best for me being a side sleeper and made great recommendations. Happy customer ?
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July 2023 by Amber Roberts
Tom was very helpful and knowledgeable about the mattresses. We were able to tell him what we wanted and he guided us to our new mattress. It was setup yesterday and I love it!! Great experience thanks to Tom!
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July 2023 by Joan Hughes
Lori was very helpful in finding a mattress that would suit my husbands health issues. Really enjoyed talking to her. It went great! He explained everything that hurt him and his issues, and we think we found the perfect mattress for him. Thank you Lori
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July 2023 by Sherie Layton
We were so very happy with our saleswoman. Very knowledgeable, attentive, funny, caring and made the sale. She’s a keeper.
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June 2023 by Miss Marie
Tom was exceptionally helpful. He asked basic questions about my preferences, then immediately offered options that went perfectly with my planned budget and comfort. I am excited to get my brand new bed delivered tomorrow!
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June 2023 by Ken Gann
They have a great selection of a wide range of mattress to fit your budget. It's great being able to give the different mattress a try and see what you like or in some case don't like at all. Tom Davis, our sleep expert was very knowledgeable and a huge help in finding the perfect mattress!! I was very surprised we found a mattress that was perfect for both me and my wife. No compromise needed, the purple hybrid 3 was the perfect level of squishy firmness that was ideal for both of us. Thanks for the help Tom!!
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May 2023 by Kenne Likkel
I brought my elderly mother to pick out a new mattress. Tom was extremely patient and incredibly helpful in selecting the perfect mattress for her. I was very pleased with the experience and my mother is thrilled that her new bed will be delivered tomorrow.
