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February 2024 by Diamond C.
Came in today trying to reactivate an old phone because both of the phones on my account were broken so we had no way to get the 8 digit code to verify. At first the lady was saying well since both phones are broken on your account there is nothing that can be done. Like she was not even trying. Then I got up set like can you try to do something can you call customer service. Like can you do somethinge she have me attitude. Then she tried something else but gave me the same answer there is nothing we can do and she couldn't call customer service because the store phone was down. I go to metro PCS on Bethany and she is able to gain access to my account in 2.5 seconds and has me out of the store in within 10 minutes with a working phone. I do not know if it's bad customer service or just needs more training but I would not recommend this store to anyone. Go a few extra miles to Bethany and get proper help and treated like a valued customer.
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October 2023 by Achee Winnie (SOCIAL)
They advised open til 8 pm. Don't believe it. 7 pm and the place is closed.
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October 2022 by Demetrius White
Does Drake have a service and T-Mobile MetroPCS you can get free stuff every Tuesday headphones etc
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August 2022 by Kim Williams
Store was clean and the girl that helped us was very very nice and helpful thank u
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December 2021 by Daniel Clark
Great, experience getting a new phone. Very helpful and hospitable service from the manager. Definitely my new home store!
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September 2021 by {•Aolita•}
(Translated by Google) Quick and easy.(Original)Rápido y fácil.
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August 2021 by am mia (Mia)
I came off work exausted stressed and in needOf new phone desperately seen something onlineAnd lady in store "with pink nails" ? sorry didn'tCaught name was a doll !!!!!!!Got 300$ phone ? slashed by half price whenShe helped me trade my own in and port service!Only thing I hated was seeing female alone atStore at night in such rough area !!!!!!!!!!!!!!!!!!!!NOT OK and sure as heck not safe !Fix that !!!!!
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January 2021 by Hosea Patrick
They always be kind to me. Always smiling for good services. ❤
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October 2020 by am mia
I came off work exausted stressed and in needOf new phone desperately seen something onlineAnd lady in store "with pink nails" ? sorry didn'tCaught name was a doll !!!!!!!Got 300$ phone ? slashed by half price whenShe helped me trade my own in and port service!Only thing I hated was seeing female alone atStore at night in such rough area !!!!!!!!!!!!!!!!!!!!NOT OK and sure as heck not safe !Fix that !!!!!
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September 2020 by Victor Arevalo
Kat, the sales rep helped me solved my issue with the outrages charge that Metro added without notifying me. She was able to communicate with customer service and let me know what they were telling her and how to lower my bill and keep it as how it was before the abrupt extra charges. She is awesome, so if you ever need help, I suggest you ask for her cause to me she is dedicated to get the customer what they need.
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July 2020 by Melissa Kent
Friendly service.
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May 2020 by Wilbert Waters
Customer service has always been prompt and efficient. And, with her unique style of management, the manager leads her subordinate s by being an example. She is courteous and empathetic to the needs of her customers.
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August 2018 by luis aguilar
Terable service, from this location, they don't now anything about the product promotions, and they don't even try to help you. They are also very slow
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August 2017 by Stacy Varize
Great deals on phones n services
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October 2016 by Adreanna Munoz
Zyria or how ever you spell her name was extremely rude and very unprofessional. She was talking on the phone and gave me attitude when I asked about the coupons for the fair. She gave me mine and my friends she smacked her hand down hard on the counter and said here. I will not being coming here ever again. I guess the employees match the area the establishment is in complete trash.
