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March 2025 by Juan Carlos
Carlos gave me very attentive, detailed service. Also he was very patient with me. He needs a raise
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March 2025 by Emmanuel Caballero
I give it a 1 because I can't give it a zero, they always have problems with something, terrible service, their card terminal never works and now they are saying that they have problems receiving cash... How stupid is that? Terrible location and very slow when it comes to serving, only one person does it well, but the protocols they have are very clumsy, making the service even worse, they should close.
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March 2025 by magdalena Garcia
Turn off the light when closing. Don't waste one's time.
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December 2024 by Brisa Tellez
Y'all suck at answering your phone !!!!
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August 2024 by Shah Collins
Theyre pitiful. Suppose to open at 11:00am, you go there & its not open. I sat around 15 minutes & nothing but the lady who works there, cant even get in cos she has no key. What kindve 3rd rate business is this!!?
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April 2024 by Darryl Hix
Lack of consideration. And also being unacknowledged my last visit to pay on the billing cycle. The sales rep carried an unrelated conversation not even pertaining to any services through T-Mobile. The 35min wait/delay was beyond unprofessional an unacceptable. Giving some passive nonchalant response . Need people of fluent English speaking at this location also .
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February 2024 by Patricia Herrod
Moo I walked in the store right now today February 27th 2024 I was unable to text I like to talk as I text so I walked in the store and this young man moo I explained to him what I needed done the young man took my phone he did not put it down until I was satisfied I am doing what I wanted to do I am pleased satisfied this is what customer service is about I am pleased and thanks moo I am once again a happy Metro customer
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February 2024 by Stacey Luna
Don't do the home WI Fi...got charged and had to pay 60.00 for a month of service that i did not have, they will not refund or your accounts basically you're just giving metro your money.......yes the deal for internet sounds like a great deal but really it's NOT!!!!!!!!!<<
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June 2023 by Junior Rodriguez
They have burn service in the company
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June 2023 by Ernest chavez
People are nice and helpful.....
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May 2023 by Kelli Urquieta
The guy who was working at the store the day I went did not appear to be very knowledgeable. My visit was quite frustrating, to be honest.I stopped in to get help Setting up my voicemail. I had gone in there the week before tohook-up a new phone so I decided to go back to get help.The guy barely even looked at my phone before telling me, with certainty, that because it was not a Metro phone that I would not be able to access my voicemail, in any way! Whut? Now I had never heard of that before, because it's simply not true! He was trying to tell me that I couldn't even press 1 to get to my voicemail. I left there really upset contemplating changing providers. But, I got home and finally I figured it out myself. I WAS able to set up my VM, I can call it, access it, and even press one to get to it! I can even use the Visual VM. That guy has limited knowledge. He should have tried harder, done better, or found someone else to help me.
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April 2023 by Kiela Crawford
Very rude disrespectful never have a had a kid use profanity to assist anyone.. then the kid Bryan calls the owner jake who is even more rude this nasty place with unfriendly workers..DO NOT USE THIS PLACE
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October 2022 by bryan gamber
These people are knowledgeable and they always help me when my phone gets on talk mode.
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August 2022 by Norma Chavez
Horrific customer service and hang up in your face. Jerks. Never metro again
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July 2022 by Dontae Samuel
This place is horrible, the staff are rude, unethical, and practice fradulent behaviors and should be shut down at once. This place refused to give me my change or a receipt and then had the audacity to call Phoenix PD on me for demanding my money. The police did absolutely nothing accept say to me I don't blame you for being upset. And they wonder why minorities don't support or reply on the police. I do not see how this store can even be permitted to used the MetroPCS by T-Mobile brand/name to conduct business. I call for a full on boycott of this location. As a faithful member of the community in which this establishment is, we don't want them in our community. If you value your hard earned money then take your business elsewhere. Humbly submitted by a true Buckeye Roader!
