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July 2020 by Eva R.
Good day: I'm a 67 years old Hispanic nurse, to report a bad experience in the MyMetro store located at 1014 N 24 st, Phoenix AZ 85008. I'm a generous client who gives tip for taking care of me and Itzia recognize me and took care of me, there was another worker with her that was all the time looking at her cellular, small office, with no customers. only one person to do a payment during my stay. Itzia recommend me to have a Samsung and I gave her a tip of $10 dollars which she took it without any thanks to me. She help me to set the cellular and I paid cash .$120.00. She told me if any questions to call her. When I arrived home I had problems with the new cellular and called her 10 times and no answer, sometimes I heard a cox message box asking for a code, at the 10th time her assistant told me that Itzia wasn't there. I drove to the Metro office and as entered Itzia and her assistant were playing cards with no masks and not the 6 feet distance from each other. I wasn't happy with all this situation and I want my money back which she refused stating she makes the decision because she is the manager. Due that I forgot my yahoo password she changed to my phone number, action that I felt uneasy and ( using face mask) make me approach to have a view what she was doing and seeing, Itzia reacted histerically that I supposed to be distant 6 ft and so on. I went to the Thomas rd store and explain my situation with the employee who spoke to her manager but explain the situation in different order of events, the store manager called Itzia and after speaking with her she told me that Itzia denied it and the manager added to make me feel bad "Itzia father is in the hospital having kidney dyalisis. Finally I went to the HQ to complain about my bad experience and the horrible cellular I received I spoke with the manager Dominick who told me that he can not help me and that I have to solve the problem with Itzia. My last stop was in the store at Indian Road to prove that new cell can not sent pictures and the mymetro employee verify it that cell has a problem. I changed providers and not planning to have mymetro anymore. Why this company hired 2 people to run an empty store and being paying for playing cards and looking into their in working hours? lost $120 plus tip $10= $130 plus having a horrible and embarrassing moments
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June 2020 by Vicky S.
I was dreading going in to find out why my phone wasn't working after a long day at work. Lorna was patient, friendly and fixed my phone quickly. Made my day!
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January 2020 by Megan V.
I've never been so utterly disrespected! The woman with the bleached blonde hair and black roots was just awful! I asked to speak to someone above her and she refused to get anyone for me and proceeded to give attitude and just kept having rude remarks. I told her I wasn't there to argue with her but she continued to be rude. The last straw was when she responded with if we didn't like it we could go somewhere else. So we did just that & got GREAT customer service!!
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December 2019 by Rachael Alt
I asked them about specials and cost and they were very welcoming and knowledgeble. They helped me with all my questions.
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May 2019 by Miriam G.
So Today I came to this place in hopes of getting a plan for my dad. When we walked in no one greeted us, it was just 3 people that were already there. My dad and I walked around looking at the phones. He was asking me questions I couldn't answer and apparently the 4 employees were to busy with their phones to pay any attention. Only one guy was helping a customer. We were there for 15 minutes no hello or acknowledgement. 1 of the employee went up to a customer who got there at the same time as us and helped him but he left soon after because he was waiting for his wife. My dad still asking me questions how metros plan worked and I told him I wasn't sure but the employees don't seem to care too much. So I just waited near the Samsung phones and 3 employees started talk. There was only 1 customer I believe who was being helped and one of the 3 employees said "Who wants to go help them", l thought they were going to play rock, paper, scissors to help us. It was not important for them to help us. I looked at my dad and I said let's go I'm not doing business with metro piece of s**** So I look at the 3 employees and I told them I was there for awhile with no hello or anything. Honestly they didn't seem like they cared. One of the guys said sorry I thought you were with the guy that came in. The guy who had left for 10 minutes?! I said obviously not and I was leaving. He then walked towards us asking if we needed help, I told him no, told my dad to leave but that guy was now trying to help us. Sorry but if we are going to be a bother to you Metro employees maybe you shouldn't work in that type of environment!! I wish I could have taken pictures of the 2 guys and the girl but I was giving them the benefit of the doubt. Simply they didn't care.
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May 2019 by Karyn S.
WORST CELL PHONE EXPERIENCE EVER! About five months ago I made the mistake of switching to MetroPCS. To summarize five months of aggravation and poor customer service: *. 75% of all calls drop. This happens whether in my home office or anywhere I may go. I work from home and my boss has recently had to talk to me about my phone issues impacting work! *. I've been to the MetroPCS store near me twice to explain my issues and to say they could care less is an Understatement. They had no answers or recommendations *. Shortly after switching to MetroPCS I found out I had to pay extra monthly for the ability to join any conference calls. I couldn't believe it and think it's quite a scam *. The charger that came with the phone barely works. The battery is rarely above 10% and takes forever to even get to that point. The phone I was given is awful. It's a Moto E5 Play and it's junk. Almost every call has issues. I keep the phone sitting on my desk and don't touch it it hold it to my ear during business calls. Without even touching the phone, it will put someone on mute, speaker or hold. I'll be in the middle of a business conversation and it will start dialing someone in my contacts. ONE OR ALL FOUR OF THESE ACTIONS HAPPEN ALMOST EVERY SINGLE CALL. IT'S GOTTEN SO BAD COLLEAGUES AND CLIENTS HAVE NOTICED AND COMPLAINED TO MY BOSS. THIS IS EMBARRASSING, UNPROFESSIONAL AND PUTS MY JOB IN JEOPARDY. *. I called Metro PCS again this morning to talk about the issues and, once again, talked to a rep who didn't know what to do and didn't really care. Worst experience ever and I'm switching providers ASAP!!!!
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April 2019 by Cindy C.
I have had really bad experiences with Metro lately, (through their call center and the store nearby me) so I was not looking forward to going to this store to replace a brand-new but faulty phone. What a pleasant surprise! I was greeted by Andrew, told him my story, and was provided with a no-hassle, professional exchange in just a few minutes. I will be doing all my business at this store going forward and will be staying with this provider as a result of this experience. Thank you, Andrew!
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March 2019 by Belinda Jimale
Angie and her associate were awsome. As always they can fix everything. Thanks again !!!!
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February 2019 by Miguel S.
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December 2018 by Ivan Benally
My experience was very helpful all the stores really help you
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October 2018 by Gina C.
I don't see the other ladies problem, the staff was friendly and was able to fix my problem right away!
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June 2018 by Jose Hernandez
I work for MetroPCS. The employees here obviously do not have the experience nor the patience to handle customer requests and inform customers of return policies and are very rude to all customers over the phone. Definitely DO NOT GO HERE! There are other stores willing to help you with issues on your device, account, and so on
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March 2018 by Yvette Hernandez
Horrible Customer Service! The whole time we spent here was very unsettling. A Customer Service Representative named Anna had a loud mouth and zero customer service! She was extremely rude and vulgar. I spent almost 300$ here and switched over from a different phone company & still was treated unfairly. She literally has zero customer service skills, I'd highly suggest a manager speak to her. I'll be calling HR Tuesday Morning.
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September 2017 by will humbel
After deciding which provider to switch to I chose them. The customer service at this location was awesome. I had lots of questions and girl that helped me was super. Thanks
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September 2017 by Project 720
I work for MetroPCS. The employees here obviously do not have the experience nor the patience to handle customer requests and inform customers of return policies and are very rude to all customers over the phone. Definitely DO NOT GO HERE! There are other stores willing to help you with issues on your device, account, and so on
