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February 2023 by Donald Schilling
My Brother-In-Law (Anthony) was in need of his first smart phone, for emergency communications if and when the need arises. His low income status qualifies him for a phone through the Affordable Connectivity Program. We decided to see if the folks at the Metro T-Mobile Store, on 27th Ave. and Camelback, in Phoenix could set him up with a new phone, and an affordable service plan. When we entered the store, we were greeted by JESSICA, who quickly went to work on the computer to "make it happen". There were some minor obstacles to overcome during the approval process, but JESSICA pressed on, and got the job done. She provided him / us with OUTSTANDING CUSTOMER SERVICE! My Brother-In-Law was very happy with the Samsung Phone that JESSICA had recommended, and she ensured that it was fully activated, and ready to use. She also reassured him that if he needed help in days to come, that he could just come in, and ask. The store was NICE, CLEAN, AND EVERYTHING WELL ARRANGED. I'd highly recommend doing business here!
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February 2023 by Google user
My Brother-In-Law (Anthony) was in need of his first smart phone, for emergency communications if and when the need arises. His low income status qualifies him for a phone through the Affordable Connectivity Program. We decided to see if the folks at the Metro T-Mobile Store, on 27th Ave. and Camelback, in Phoenix could set him up with a new phone, and an affordable service plan. When we entered the store, we were greeted by JESSICA, who quickly went to work on the computer to \\\"make it happen\\\". There were some minor obstacles to overcome during the approval process, but JESSICA pressed on, and got the job done. She provided him / us with OUTSTANDING CUSTOMER SERVICE! My Brother-In-Law was very happy with the Samsung Phone that JESSICA had recommended, and she ensured that it was fully activated, and ready to use. She also reassured him that if he needed help in days to come, that he could just come in, and ask. The store was NICE, CLEAN, AND EVERYTHING WELL ARRANGED. I'd highly recommend doing business here!
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September 2021 by Ari Rodriguez
Old looking lady there is lazy, she’ll tell you your pin is wrong or make something up about the system to not help you.
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August 2021 by Tanya Hornbeak (Tee Tee)
Staff was extremely helpful, very nice and went out of their way to make sure I was able to get the service I needed. This location is my go to and I recommend over any other store near by.
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December 2020 by Heather Girgenti
The customer service is super.
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November 2020 by Eric Soini
This place is boo yaa!! Dong Dong!
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November 2020 by Tanya Hornbeak
Staff was extremely helpful, very nice and went out of their way to make sure I was able to get the service I needed. This location is my go to and I recommend over any other store near by.
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September 2020 by Gary S.
They sell defective phones and get all pissy and defensive when you bring it back Suddenly the innocent customer is under heavy scrutiny. Ridiculous. IT.IS.WHAT.IT.IS.......I am done with them. .. .....ok
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April 2020 by MATTHEW NESSLINE
Very helpful!
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January 2020 by John Stevens
Vary helpful reps
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October 2019 by Isdrevi
Bad customer service! Was on hold for 30 min and when I tried to speak to them they hung up on me!
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July 2019 by Pati Cruz
When I got this phone 1month ago I specifically told the girl ididnt want insurance bkuz I've had metro for 3yrs now and insurance doesn't mean I get a free phone if something happens to this 1 anyways ... fast forward 1month time to pay my bill wondering y it's 70$ so iask thinking it's a upgraded plan or something .. no the guy says ihave the 60$ plan and 10$ is for insurance Call forwarding or something like that moral of my review and my 1star is like other reviews for this location they are about taking your money and lying not very helpful either
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May 2019 by Karyn S.
WORST CELL PHONE EXPERIENCE EVER! About five months ago I made the mistake of switching to MetroPCS. To summarize five months of aggravation and poor customer service: *. 75% of all calls drop. This happens whether in my home office or anywhere I may go. I work from home and my boss has recently had to talk to me about my phone issues impacting work! *. I've been to the MetroPCS store near me twice to explain my issues and to say they could care less is an Understatement. They had no answers or recommendations *. Shortly after switching to MetroPCS I found out I had to pay extra monthly for the ability to join any conference calls. I couldn't believe it and think it's quite a scam *. The charger that came with the phone barely works. The battery is rarely above 10% and takes forever to even get to that point. The phone I was given is awful. It's a Moto E5 Play and it's junk. Almost every call has issues. I keep the phone sitting on my desk and don't touch it it hold it to my ear during business calls. Without even touching the phone, it will put someone on mute, speaker or hold. I'll be in the middle of a business conversation and it will start dialing someone in my contacts. ONE OR ALL FOUR OF THESE ACTIONS HAPPEN ALMOST EVERY SINGLE CALL. IT'S GOTTEN SO BAD COLLEAGUES AND CLIENTS HAVE NOTICED AND COMPLAINED TO MY BOSS. THIS IS EMBARRASSING, UNPROFESSIONAL AND PUTS MY JOB IN JEOPARDY. *. I called Metro PCS again this morning to talk about the issues and, once again, talked to a rep who didn't know what to do and didn't really care. Worst experience ever and I'm switching providers ASAP!!!!
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November 2018 by Macc Kargnni
Amazing service Elsie and Gloria are the best always helping me with my phone
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November 2018 by Cristopher Hernandez
Great service.. and they closed at 9pm everyday not at 10.....
