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July 2025 by Lizzete Acosta
Walked in around noon on Tuesday July 15th. An older latina lady was “helping” us out as she continued to tell us to follow directions on our screen. It clearly wasn’t working but she couldn’t see that and continued to say we need to actually read what the screen says and follow directions. If you don’t want to provide customer service then don’t work there. That nasty attitude she has isn’t helping or contributing to your store in any way. She talks to you like if you’re stupid and even seemed bothered that we walked in. She then continues and says you can only do it on a computer screen. Isn’t that why you have one?? No customers in sight and offered no additional help whatsoever.
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July 2025 by Ramon Escobedo Romero
The worst company ever they never can help you
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July 2025 by Mario Trejo (Ironfalcon)
10 min till close and the rude chick that works there locked the door as I was opening the door. She was with a customer still and said the system was down then how are you checking them out is what I would like to know. I hope your store owner reads this and lets you know you just cost them business
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February 2025 by Jeremy Buterbaugh
I have come here many times and always have a bad experience. I'm either sent to a different store that can help me, wait forever when I am told in 30 seconds to call customer service, I've seen a girl behind the counter get marijuana delivered, I'm not greeted when I come in and have to wait forever when I could be simply asked when I walk in if I'd like to wait and what do I need. I've had enough of this place, I will not be back, ever! Go to any other location but this one... I bought a phone on Amazon and had it connected no problem, today I bought one from Walmart and was told only customer service can connect it, then she laughs like it's funny after I waited... should've went to the other location like I did with the Amazon phone last time. Waste of my time going here, no help.
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February 2025 by G Trance3
Went in last Wednesday in the evening to Port over a used phone and the girl behind the desk was super helpful and courteous. No complaints here.
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January 2025 by E. Tarin
Why doesn't metro by the moble ever have the newest samsung phones. Always have the newest apples but never samsung. That's the only thing I dislike about this company. Been with the company over 10 yrs and not once have i baught a new samsung with them. I always have to go buy one then bring it back to switch out when I upgrade. It's do sad that I have to do that.
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October 2024 by Tobi Jones
Didn't tell me I would be transfer to a new service with T mobile..
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October 2024 by Smell My
Cell phones are getting expensive but the team members here are very helpful.
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September 2024 by Kendall Henry
Perfect! Excellent service! Brenda Is always helping me with my new phones & offering me the best deals. Highly recommend this store!
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August 2024 by Liane Daniels
Brenda waited on me today to switch to a new service and phone. She is an absolute gem and made it all happen smoothly. Thank you for a great experience
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May 2024 by Cheyenne Stroud
Love my new phone
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May 2024 by Alexis
i came in because my service isnt working, its been on and off. they tried everything and my iphone 11 still wont work and i talked about getting a upgrade to just the next iphone because i need a working phone right now. been patient with them she told me to call back thursday if i wanted to upgrade so she can order the phone before my bill is due to switch the phones on the plan, just to call and have a lady tell they cant do that. waste of my time and my service with them is still not working even though im paying for service.
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April 2024 by Anthony Hislop
Literally incapable of explaining the Simplist thing such as the phone they are selling that you have to provide a wall plug in for is c cell to cell.im literally about to drop metro bunch of high school drop outs
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March 2024 by Marcela Hernandez
Friendly and they serve you quickly
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February 2024 by Iris Magana
First of all Brenda at 19th ave and bell rd phoenix, was AMAZING help! OK, so here is what happened , I bought a new phone and went to the store on 67th Ave and Bell Road in Glendale. Since it was close to my work. The girl at the 67th ave store did not speak English, turned multiple customers away because she couldn’t understand what they were asking. And then asked me to translate for her. Then She asked me what I was looking to do and I explained I was looking to connect the new phone I had just purchased. First time she tried it, had no luck, she changed my Sim card into the phone, and claimed that the phone was locked. Then she called her manager, and the manager was trying to tell me that the phone was locked also. I knew it wasn’t because I had purchased it online. After another failed attempt of her trying to activate my phone. I left with my phone, only having Internet and texting capabilities. I was so upset. To top it off, she charges me an activation fee and a screen glass fee. Which she did not apply to my phone. When I corrected her, she did refund me the glass amount. But still. So I frantically am trying to find a store that is still open to help me with this mess. & it was here at 19th Ave. and Bell Road, I explained the situation to Brenda not only was she able to correct the fact that the girl at 67th ave connected my phone as a tablet line. She also saved me money! I’m am so grateful for her kindness, I probably was a little annoying Since I was frustrated. Anyways, All HAIL Brenda. She was amazing!
