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June 2023 by Jeffrey M.
This has be been my Go to Pharmacy for the 4 1/2 Years I have lived in Paradise Valley. Customer Service person knew her inventory and helped me maximize my discounts. I only buy from CVS6 years ago they refused to carry or sells tobacco or any related products.CVS is a Nationwide Operation
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May 2023 by Bryan M.
This is my CVS and I regularly go here . I know like everyone they have staffing issues and sometimes it might take time , but overall everyone in that pharmacy goes above and beyond without whining about it . ThE 3 stars are all for tHe pharmacy , it will be a five when the store as a whole gets it together . The pharmacy here is top notch and is a 5 on its own , but I have to grade as a whole for info sake .
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June 2022 by Sandra S.
They have zero staff anywhere- pretty much ever- even when you wait up front for 30 min then wait at the pharmacy for 25 minutes and they even call someone to help you three times. Absolutely the worst location for service
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March 2022 by Lexie P.
Confused as to why store hours say til 10pm if the doors won't open for me at 9:30 pm. New hours or no staff, either way there was no posted sign out front so I'm pretty confused and a tad peeved.
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January 2021 by Lisa M.
Today I was in line waiting to check out with several people in front of me. Two were very elderly people. I was in like for upwards of 10 minutes because no one knew how to reset the self check out so everyone is waiting to be checked out. Two separate people in this line weren't wearing masks and the clerk says nothing. There are two elderly people in this line within 2 feet of maskless people, your front doors have clear signs that a face mask is required but no employee says a thing? Not even when at-risk elderly people are in line waiting? It wasn't just the clerk who didn't say anything... the manager also came up to help at the last minute and also said nothing.
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January 2021 by Heather B.
Used to love this location. Employees were incredibly kind and helpful. Since they started "rona" testing their customer service is non existent. I've waited over an hour to get a human on the phone. Bad idea to have drive thru testing. It has completely changed the staff attitudes, incredibly long wait times and overall service. Stop testing at pharmacies!
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September 2020 by Russell G.
Terrible drive-through service for pharmacy. Had 5 cars in front me when I pulled up. Took 6-7 minutes per vehicle. Total wait time was30 min. I'm an idiot for filling prescriptions here. Next time I only go to Walgreens.
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September 2020 by Jeanne B.
Super slow at filling prescriptions. Was told that a script would be filled by 3pm today. I keep calling to find out why at 7:30 pm it's not ready yet. I've been waiting for 15 minutes for someone to answer phone. I tried the automated system but it was useless. Now my boyfriend has been without his meds for 24 hours because this place can't get their s*** together.
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July 2020 by Jon L.
Absolute worst pharmacy in town and it's not even close. Laziest techs ever, they never answer the phone, lose prescriptions, screw up imputing constantly. I could go on but screw this place.
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November 2019 by Elaine B.
Went to pick up a prescription and it was super expensive. I knew it wasn't right so I called the insurance co. Sure enough they had charged almost $50 more than they were suppose to. If you think the price is wrong always check. They could be fleece you too.
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October 2019 by Tucsonon D.
I came in today to pick up my prescription using the drive through 5 minutes till. The blond girl Rianne was helping someone inside then she closed the pharmacy. When I tried to catch her attention, she told me via the phone, leaving her back to me instead of talking to me face to face, that the pharmacy is closed and that I should go to the one that's open 24 hours. Instead of working 2 extra minutes, you left someone without their medication, and the 24 hour pharmacy wasn't able to help. I needed the medication today. Thanks a lot for your attitude, you're leaving a patient without their daily medication! I will be moving away from this location.
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July 2019 by Deja G.
On 7/12 at 7:55pm. To the pharmacist that told me he will be with me in a moment and continue to work....thanks for not making me feel like a valued customer. I understand you're busy and you're by yourself back there but you're still working in customer service. I still got things to do and places to go as well, so to have me wait until you're done working a order/refill on the computer is NOT acceptable. Now I'm NO longer want your service for my prescriptions! Always preferred to go in store (which cost me extra money to get in store refills) but will save myself the money and get mail to me instead! Such a bummer since the cashiers in the front have way more respect to their customers.
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August 2018 by Audrey K.
I think that this CVS must be the best in the country. The entire team are awesome, Ben who I refer to as the "leader " is just that a Leader . Ben has a staff that cares, I love being called by my name, which is rare, seeing they must deal with thousands of customers aChris,Weely who is not only professional, but an extreme pleasure to deal with! Chris actually listens and hears what you have say. I love that I can always find what I am looking for and if I can't , I know that a team member is close by and will help me, without me feeling like I am a pain.
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June 2018 by Spinwhip M.
These pharmacists go over and beyond their job. They help and direct to all your pharmacies needs.
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June 2018 by Kristi C.
EXTREMELY upset with this pharmacy!!! I had all my prescriptions filled here one time before switching back to Walgreens. The only reason I switched was because they didn't take my secondary insurance. However it has been about 3 weeks since I switched, and suddenly in the last week I was getting text alerts from CVS saying it was time to refill my prescriptions. I honestly didn't pay it any mind, because I personally spoke with a pharmacy representative when I told them I was moving all our scripts back to Walgreens , and why I had to do so. So get get a voice message saying my prescriptions were ready was alarming to me tell say the least!!!! When I called tonight approximately 650 pm, and spoke to a woman who not only, couldn't or wouldn't take responsibility for CVS as a whole, but also insisted on speaking over me and cutting me off never letting me finish what I was trying to say, but then hung up on me as I asked her for her name. She insisted that my Dr. sent these prescriptions in, but I know my dr. Would never have done that without me seeing her, and filling our the proper paperwork requesting a refill. The only other way she will refill is if the pharmacy sends a request for the refill. This is where I am upset. Yes accidents happen, but this is not ok because this puts me in a position to look like I've already gotten a refill when I haven't. I NEVER agreed to auto refills, and CVS was made very aware that I was moving to another pharmacy. What makes all of this even less acceptable is that I never got a sorry, I was treated as if it was not big deal and like I was over reacting, but I can't pay for the price at CVS when I get them as free refills at Walgreens. The woman I spoke to on the phone just went on telling me that my dr did it and to talk to her, all while talking over me, and failing to acknowledge anything I had to say. This is bad business, and makes me wonder how often CVS actually pulls this kind of crap just to try to make the money. I won't be back here!!!! If people don't know how to handle customer complaints or to rectify a situation they have no business answering phones are working at the front desk!!!
