-
February 2024 by Ricardo Villa
DO NOT BUY FURNITURE HERE. The couch we bought here had termites from the warehouse. The couch had a pullout bed that we had issues with from the beginning. We paid for the 5 year warranty, but after the first year, an outaide company covers the warranty. Within the first year screws were falling out, and they came and tried to fix it. We called again the second year for the same issues, and that's when the outside company did a great job and took a good look at the wood and why the screws kept falling out. That's when he said the wood was brittle from termites. We had issues from the start, and Mor says they will not replace it. The outside company says termites are not covered on the warranty. So we are now left with a couch we can't even sit on and are incredibly disappointed with the whole experience. Why pay for a 5 year warranty that does nothing to help you when you actually need it. I strongly suggest going elsewhere. Or risk getting furniture with termites from the warehouse.Reponse to the comment below:Your first technician that came out did due a thorough inspection like the warranty company did, or he would have seen the issue with the termites. This sofa came with termites from your warehouse whether you want to admit it or not. That's why the screws never stayed in place from the beginning. The fact that the warranty does not cover termites is probably because it happens more than you care to admit.
-
February 2024 by Joy Curley
Mona Castro was great with all the details we needed for each item we were interested in & gave us a good deal for president day sale. THANK YOU!
-
February 2024 by Colleen Dunlavey
Mona is great
-
February 2024 by reynaldo Sanchez
Thanks Mona
-
February 2024 by Kelli Uzzel
It was a pleasure working with Mona! She was patient and very helpful. She greeted us with a smile and let us know all of the options regarding upholstery. She also caught an error on furniture we ordered from another Mor store. Thank you Mona!!!
-
February 2024 by Vonzetta Lee
I absolutely love my bed and the mattress is so comfortable, it's a beautiful set and it fits perfect in every way !! Thank you Mona!!
-
February 2024 by Racquel Vinskey
We went to Mor furniture on McDowell and 44th St. Mona the associate greet us with a smile. She patiently wait for us while discussing about furniture and gave us some suggestions that help us made a decision. She gave an excellent customer service and will highly recommend her when you stop at Mor furniture McDowell.
-
February 2024 by Maria Carrillo
Mona cafe
-
February 2024 by Q
The staff at Mor on McDowell were very friendly and courteous. Carlos took the time to explain each furniture layout and even provided tips on how they would fit within my residence making me feel at ease and comfortable. I went back the next day after confirming my measurements within my new home and with Monas help, she guided me through the final process and was very pleasant to work with. I highly recommend the team at Mor Furniture for your next home furnishings!!Isaac P.
-
February 2024 by Marvel Time
I had a great experience with Mona. She was very informative and thorough making sure I found what I was looking for and I did! Thank you, Mona!
-
February 2024 by William Co
Carlos took good care of us with good advice. Selection and service were great!
-
February 2024 by Sunday Morning hendrix
Mona was a very popular and professional, I am with my purchase. I will be back again soon. Esta Hendrix
-
January 2024 by Deanna Carswell
Mona was very nice and helpful also very friendly. The box that the frame came in has water stains on it and the box was half open I hope the frame is ok
-
January 2024 by Jibril Osman
Very good
-
January 2024 by Jo Moraga
Mona was wonderful we were in and out of there. Sofa and recliner are nice quality. Stop by and ser Mona.
