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August 2023 by Larry Carroll
When we moved to arizona from seattle in winter of 20/21 we wanted a bank with a small town feel but great products and service and i can say they have been wonderful to work with infact they have my family and my business accounts and credit cards ect totally satisfied
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July 2023 by Addie Beall
I always have the best experience with MACU employees! Whether it is phone or in person, they are always amazing. They are kind, funny, personable and really want to help. You clearly hire for personality (and brains), so thank you all! Shout out to Cortez Gonzales, here's your 5 star tip. Great job! Positive Vibes always!
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July 2023 by Kent Schwager
Mesa Branch is awesome. Avoid this branch as I've been here an hour while two bankers, one teller and Manager Riley told me I needed an appointment as I sit and watch a banker and Riley conduct a 30 minute meeting. If I knew I needed an appointment I would have made one. Mesa, you just walk in, wait your turn and get handled.
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April 2023 by carlos rojo
They financed my car loan but the car I buy for 30.000 thousand the first day broke down and I called the bank to cancel the check for the dealership but they said ones I sign is too late mounting America they only care about the money the had no fillings about people
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December 2022 by SWELL Productions
I have been banking with this bank for years. Came from Bank of America and have been really happy. My only issue is there fees. I am constantly moving money between my accounts and life happens. I was placed with foster kids and got three different fees in one day. That's unacceptable. I called and they said I was at the limit for the account. So now, I have to close my accounts and go to another bank because of politics. It's just silly. If I call, refund the fees. You get enough profit from me through my loans.
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September 2022 by Joe D'Angelo
I moved my business accounts to Mountain America Credit Union "MACU" years ago and my business has grown to considerable success.Recently, I stopped into my Paradise Valley branch and requested some financial guidance but was met with complete disregard and zero support. MACU has obstructed several financial opportunities and the years, has, in many ways, limited my business and my personal success. The customer service I have experienced has been derogatory and even discriminatory. I have had enough! I will locate another financial institution and transfer my personal and business accounts away from this horrible organization.I believe positive reviews can be obtained either through marketing firms, customer and even employee persuasion, the negative reviews truly reveal a different side. I look back over the years and realize, I have missed out on some incredible opportunities due to Mountain America Credit Union and only since I had by business reviewed by a financial professional, I had no idea what a financial handicap MACU has been. Please, read all the reviews then make your best decision. Also, watch for the "scripted" replies. If they don't care about you while you are a customer, how are you going matter to them when you are gone?
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August 2022 by Adrian escalera
MACU is my primary bank! Ruayly and his team are efficient, friendly, professional, and caring! Highly recommend them for any type of loans; vehicles, recreational, credit cards, HELOC, mortgages, anything. Best rates, lowest fees around. Thank you once again
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July 2022 by Tom Fiedler
MACU treats me with appreciation. Their loan rates are lower than the mega banks and the staff is very helpful. It's a pleasure to have accounts at MACU.
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June 2022 by Mike Reda
MACU has truly gone downhill in the last few years. I recommended my partner to apply for a loan there since I got multiple loans through them, and this has been a complete nightmare of an experience for her.The loan process has been absolutely awful for her and no one at the loan service center seems to care one bit. She has been approved yet had to jump through multiple hoops and has had to constantly follow up /herself/ to get the process constantly moving. It has now been 24 hours since she was supposed to receive the loan agreement paperwork to sign, and nothing has been sent to her.Time has been crucial as the vehicle she has been trying to apply for might be gone soon, which has been stressed multiple times to the agents, to no avail.The total time since she applied for a loan has been over one week now (due to the incompetence of the employees handling her loan), which is absolutely awful turnaround time.I do NOT recommend to apply for loans here anymore. This is so unfortunate, as I really thought MACU was one of the best. Other credit unions could finish up and have all documents processed within 24 hours for a loan.
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April 2022 by Richard Schmidt II
I had a great experience working with Laura on two auto loans at the same time. She worked hard to make the process as quick and smooth as possible. Out of the 5 finance deals I have done with them, I have not had a single bad experience. Thanks for all of your hard work to care for your members MACU!
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April 2022 by Fernando Guerrero
The loan process was was very difficult. In all fairness they approved the loan quickly. However, the person I bought the vehicle from was expecting the cheque and the loan officer failed to Send it on time. I requested a tracking number, and they gave me the runaround. A wire transfer would have been a better alternative. Anyhow, the cheque was not sent on the date I was told. I ended up having to call the seller and apologize for the inconvenience.
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January 2022 by ROBERT JOHNSON
Best credit union in Arizona. Only suggestion please join the Allpoint atm network. Mountain america already has the other excellent atm network. Moneypass. Allpoint atm in drug stores and other businesses. Because of the Moneypass atm network will be a member for life. Very best credit union in Arizona. Mountain america has branches in Nevada and Utah also. Only suggestions Allpoint atm network and a branch in Denver. I love Mountain America. Mountain america also has Visa Signature. The better Visa. With Moneypass atm network and branches in Nevada and Utah, no reason not to join. Best credit union in Arizona and Nevada. Please join the Allpoint atm network then you will have it all. Visa Signature, Moneypass and Allpoint atm networks a winning combination. Member for life .
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December 2021 by Mandy Rozen
Mirjana was so helpful in setting me up as a new member. She is very personable and a true asset to the branch team. I didn't have to wait and the branch is very clean and quiet. She explained all the services available to me and I look forward to taking advantage of my member benefits in the near future. Thank you MACU!
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December 2021 by Whitney Southerland
Mirjana and Rob went above and beyond! Thank you.
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October 2021 by Ayires BP
Very friendly staff! They were very informative and efficient! Would highly recommend banking with them! Clemente and Mirjana at the Tatum Blvd were excellent!
