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January 2024 by Ta W
I moved cross country and the person who was providing me the quote was very nice up front. Told him my concerns and the anxiety i was having with shipping my personal items with a stranger and just talking with him seemed to help and so i chose to put my trust in them. Initial phone call he did answer all the questions i had and i provided him detailed information on delivery and on the contract says shuttle service. He even provided a cell phone number where i could reach him if i had any concerns. After i signed the contract, I texted him for an update and no response so i finally called him which he did answer but after that initial exchange, I was unable to get in touch with him again afterwards. The movers came in and gathered everything up, easy process and showed me the inventory list on which i signed off on. I get a call from Kylar to deliver and he shows up in a semi which made it super inconvenient to deliver. After talking with my landlords he was allowed to drive on the yard, left tracks in the yard, not his fault due to miscommunication. I told ***** that on the initial setup i told them about where it would be dropping off and as i stated before there was shuttle service on my contract that i signed. After unloading ***** was unable to pull up inventory list and to this date I am waiting for a copy of it to confirm everything got delivered. I did get a call from ****** to discuss how everything went and i voiced everything i have written to him at that time of the call as well as the inventory list. ***** was awesome in delivering my items and was able to maneuver the truck down the driveway so there wasn't a long trek of dropping my items off.I tried very hard to give them the benefit of the doubt and really wanted to try and give a positive review. I have done my best to communicate with them and still reach out for the inventory list. Experience wasn't all bad which is why i still gave 2 stars,
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November 2023 by Carrie Hale
Would definitely hire again! These men worked tirelessly and efficiently to get us moved in a timely manner. Grant was a great team lead and worked very hard as did Jonathan and Wilson! So happy we chose Muscular Moving Men & Storage for our move. Customer service was great and they communicated often to ensure our move was seamless!
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November 2023 by Angela Garlock
This was the best moving experience ever! The team was professional, efficient, friendly. They took such good care of our things and, took such great care bringing them into our new home so as to not scratch or dent or mark up walls etc. They were fast and efficient! Worth every penny!
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October 2023 by Daniel C
Very professional service and had a great price. The gentleman who showed up to move our stuff were very polite, respectful and extremely efficient and I highly recommend using this company.
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October 2023 by Michael Shahin
I have had 2 moves now with Muscular Moving Men and they are the best in the business. Extremely mindful and professional movers and they are backed up by an amazing office team. My most recent move involved 3 locations, the crew worked hard and got the job done below estimate. I cannot recommend them enough.
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October 2023 by Dara Faul
This is the second time I have used Muscular Moving Men and they continue to exceed my expectations.The communication from start to finish was excellent. Everything was e-mailed to me in clear detail, so I knew what to expect ahead of time. It also gave me the chance to review all charges to make sure they were correct before moving day. No hidden fees or questionable charges.The kept in communication with me prior to moving day and let me add on a few extra needed items like the wardrobe boxes, which were a life saver and at an excellent price. Made it so easy to move my clothes still on the hangar and quickly get them hung back in my closet at my new place.The movers were so courteous, efficient, quick, and careful with my items. They went above and beyond to make sure everything was placed where I needed it and assembled before they left.5 star rating for sure and will use them again in any future movers. I highly recommend!
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October 2023 by Frank Bauman
I contacted Muscular Moving for my local move from Scottsdale to Phoenix. From first talk with Chris Peiker, to updates with Ashley and Carlos, to the actual team of Perry, Barry and Marcos, I experienced one of the best moves I had to do. Chris answered all my questions and even had some that I have not thought of. I had to contact him about a week before as my move date had to be pushed up a day. He accommodated the request and followed up a day before with both text and call. I had everything boxed and ready to go the day of the move. The team called me and said they were on the way and arrived on time. They overcame an obstacle from the apartment to the truck, completed the move out on time and met me at the new location. Totally professional and wrapped everything, asked where the items should be placed and even took away trash. Ashley phoned same day to check in. I highly recommend them for any move. Thanks for making this an easy and seamless process.
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October 2023 by Jason D.
These guys were diligent, through and moved efficient and with care. I truly enjoyed working with them.
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September 2023 by Frank B.
I contacted Muscular Moving for my local move from Scottsdale to Phoenix. From first talk with Chris Peiker, to updates with Ashley and Carlos, to the actual team of Perry, Barry and Marcos, I experienced one of the best moves I had to do. Chris answered all my questions and even had some that I have not thought of. I had to contact him about a week before as my move date had to be pushed up a day. He accommodated the request and followed up a day before with both text and call. I had everything boxed and ready to go the day of the move. The team called me and said they were on the way and arrived on time. They overcame an obstacle from the apartment to the truck, completed the move out on time and met me at the new location. Totally professional and wrapped everything, asked where the items should be placed and even took away trash. Ashley phoned same day to check in. I highly recommend them for any move. Thanks for making this an easy and seamless process.
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September 2023 by Mark A.
They showed up on time and were super politeThey also came short handed took twice as long to do the job because of that and the move cost twice the estimate
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September 2023 by Marshall Pimentel
They managed to break TWO dressers during the move that took place about six weeks ago and have yet to process the claim. This resulted in needing to remove the furniture they damaged, buy replacements, pay for further delivery, and also invest time in building the new pieces. This resulted in paying nearly DOUBLE what they quoted us. Garbage service!
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September 2023 by Jessica McBurney
We hired Muscular Moving Men to help with a move across the valley. The team communicated promptly and clearly throughout the entire process. On the day of the move, Mike and his crew were timely, and gave us plenty of edvabxe notice of their arrival. They truly are pros! They had a thought out process and handled things quickly, but with care. They were also very courteous and easy to work with. If you are considering professional movers, I highly recommend them.
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August 2023 by Virginia Fleming
The team from Muscular Moving Men was the most professional group that I have ever had the pleasure of working with, our move was from Arizona to Texas, and they did exactly what was promised. Everything was packed very carefully and all of our items arrived in perfect condition!The team unloaded and placed the furniture exactly where it went. The team was thorough, friendly, and very polite. I would highly recommend this company to anyone, no matter how short or long your move is.
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August 2023 by Daxon M.
Absolutely worst experience with them. They charge an extra fee on Sunday and don't even pay their employees more for it. Who knows where the money went, probably the supervisor who wouldn't even answer the phone when they needed help. Workers were beyond exhausted. They don't do quotes based on the actual work so I was charged double the quotes each day. Which I get things can take longer. But send more people or quote longer days for someone with a bigger house. That shouldn't be my issue. They had to rush to get through and just put things randomly in the garage. They couldn't even put furniture back together. The only reason I'm giving one star is because they only broke one small thing which isn't even noticeable. They got 15k from me and all I get is a shit show mess and a reply saying how great they strive to be and how sorry they are I bet but who knows.
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July 2023 by J F.
Here is an update to the already horrible experience I had with MMM. I just received the claim offer they provided for all of the items they destroyed/damaged. I opted for the full-coverage option to insure my items. (They offered 3 tiers of coverage). It was pricy, but I figured it would be worth it if anything did get ruined because I had just purchased new furniture a couple of years ago and had some expensive pieces. I am shocked at what they offered. I was supposed to get up to $2200 per item that was damaged or lost in the move. What they offered me for damages didn't even cover the deductible, which was $1,000. As mentioned in my previous review, MMM broke a $3,000 NordicTrack treadmill that was only a few years old. NordicTrack could not repair the machine, and the model is no longer made so there is no way to repair it. MMM broke the computer and the mechanics that runs the machine (it's a "commercial" quality unit). I want to warn everyone to NOT use this company.
