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December 2023 by Willie P.
We had the greatest customer service from Woody at the Phoenix Airport location. He was very attentive & accommodating to our needs. We will use National Car Rental again & hopefully Woody will be there. Thank you!
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November 2023 by Laura Rink
We recently rented a car from the Phoenix Sky Harbor location and it exceeded all expectations! We arrived around midnight, so we wanted to get on our way as quickly as possible. All of the staff members were friendly and helpful, but we were particularly impressed by Ava who was at the checkout gate. She was so cheerful, helpful and efficient. She really made our day! We’ll definitely choose National again the next time we visit Phoenix!
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November 2023 by Brian Lange
I am an executive emerald club member. I use National for personal and business. I've always been very happy with them. Great quality vehicles that drive nicely without issues. Checkout is always easy and convenient. My experience at the Tampa International Airport was horrible. It took us 1 hour to get checked out. It took about 10 minutes per vehicle that was in front of us and approximately 25 minutes to check us out. Very frustrating. That needs to be addressed.
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November 2023 by John Ingold
I’m an Emerald Club Member of National and my recent rental was very convenient and enjoyable.I was able go right to the vehicles without spending time at the counter and select from any vehicle that was in my given price group. The vehicles were all very clean and ready to go. The return process was also quick and convenient.The National employees were knowledgeable and pleasant.Also the rental cost was the best I found for this particular trip.My overall experience was terrific and I’ll definitely look forward to renting from National in the future.
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November 2023 by Tommy Beachwalker
I am a member of the national car rental “Emerald club“. We always enjoy being able to pick whatever vehicle we want from the road and go. We did that for a recent rental out of the Phoenix airport area.National was terrific all the way. When we returned Steve B. I think “Steve Bolton”, Was extremely helpful with our car return. We had a few issues with the vehicle while it was rented and we were up north in the mountains. Steve B took care of everything. We will always use National as our car rental firm. They are the greatest! You can’t go wrong with National!
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November 2023 by Suzie Shannon
Easy arrival at Car Rental Center in Phoenix, straight to Emerald pick-up, many cars available at varying sizes, gas full, cars very clean, and straight to check-out. Kate at the Gate, very helpful and got us underway quickly. Return was extremely easy as well; overall great experience with National Car Rental.
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November 2023 by Wes Bryan
Frequent business traveler here. National is the best! Going straight to your section to pick out your own car cannot be beat. No waiting in line, none of that hassle. And the very best customer service. Friendly employees- not fake. They seem genuinely happy. The return process is so easy. Emailed receipt. If I’m a little slow getting out of the car gathering my belongings, they have unloaded my suitcase from the trunk for me. I feel that their Emerald Club membership is the best among the rental car companies.
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November 2023 by Hassan Farhad
Had an amazing experience renting from National last week! The car was clean and ready to roll when we got there.Special shoutout to James Downey for going above and beyond when i asked for "anything with a V8 "!!I'll definitely be only renting from them moving forward!! Thanks again James :)
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October 2023 by Christina Harrison
From pick up to drop off, we had a great experience! Myra was very welcoming during our check in process. She made sure to provide us with her direct number in case we had any issues. Then when we returned, Nikki welcomed us back with a sweet smile & had a good conversation about CS Lewis with my Dad. Both of these sweet ladies made our rental car experience extra special.
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October 2023 by Anna Stolee
I rented a car at Skyharbour airport. The representative at the counter was extremely helpful and friendly and handled adding a driver and some other administrative stuff quickly and efficiently. When we went to get the car, we asked the attendant to help us find a vehicle with GPS and he spent quite a bit of time helping us find one. Everyone was friendly and professional. The car was great for the price (we got an SUV) and returning it was super fast and easy. Will definitely rent from National again.
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September 2023 by G W.
OUTSTANDING SERVICE!!!We are Budget car people. I had unfortunately forgot to push the book now button on my Budget rental. The night before flying out I went to get the confirmation and couldnt find the reservation. Cardinals were playing Dallas Cowboys that weekend so Budgets last minute prices were outrageous. I booked thru National which ended up being a GodsendWe exited the airport tram and a huge mob ran to Budget. We walked right up to the National counter and was greeted by Rich. He was friendly, and knowledgeable about the area and upcoming game! He got us taken care of quickly!Our car was nice, clean and a great price for last minute!The turn in was speedy. Alyssa helped us and even offered a receipt!!! She was bubbly and had a nice smile! We were in and out and back to the airport quickly. Best rental car service EVER!I spoke with Mr. Salim (General Manager) to let him know how impressed with were with the staff and our National Rental car experience. He also was very welcoming and friendly!!Thanks National .
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September 2023 by Steven Gitis
Being able to rent any car on the emerald aisle is a benefit that makes me appreciate National. The car itself was good for a trip around the hills and valleys of Northern Arizona (Toyota Tacoma). The only concern was the fact that when we arrived at our destination, the tire light came on and the rear tires were quite low.My expectation is for the care team to make sure the car is safe and does not inconvenience the renter.Otherwise, the truck operated quite well and made the trip enjoyable.
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September 2023 by Gloria Viruet
When I say the best experience I have had renting a car at an airport I mean it. National has it going on. We were taken care of by Hena and what a pleasure that was. She was friendly, informative, efficient and on point. Even the pick up process was quick. Had car ready for us as soon as we went to pick it up. All staff was great. Thank you. Will be using your service again.
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September 2023 by LaQuette Al-Asadi
My visit to this location definitely left a lasting impression. Upon arrival, it was nice to see the team walking around to ensure that cars were clean and putting in their last finishing touches. Unfortunately, I made a mistake while booking online but Nancy went above and beyond to assist with our rental needs. The Returns staff was courteous as well. Whenever in Phoenix again, we'll definitely book with National. Thanks for being so patient Nancy and thanks to her manager as well. You guys ROCK!
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September 2023 by Rebecca Floyd
Be prepared to walk. After getting your luggage at Sky Harbor you have to take the Sky Train now to get to the rental car location. This consists of taking the escalator or elevator out of baggage claim to level 3 and following signs to Rental Car Sky Train. The hallways are very long. You board a very crowded sky train with a total of 6 seats per train car. The rest is standing only. The train is not a smooth ride so hold on! Make sure you board the correct side to the rental car area by checking the overhead map. The sign indicating which train can be easily moved causing confusion. Once you arrive at the rental car area you have to walk quite a distance again to get to the counter for the different agencies.At one time getting the rental car area was very quick and easy. You would exit baggage claim, walk a short distance to the outside curb where the agency buses would pick you up and take you directly to the agency counter. Change definitely was not good for this part of your trip.