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September 2023 by Jaysen Morse
Do not get Susan the teller, slow as molasses. Sorry Susan but you need to do better.
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September 2023 by Tabitha Noelle Lopez
My family and I love this bank. Everyone is always courteous, well versed and punctual. They are efficient and we always are able to accomplish what we come to do! They offer loans, banking accounts, and more.
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September 2023 by Alec
Navy Federal credit union is a scamJoel doesn't want to do teller actions. Just checking my credit card after being declined, I'm ot asking for a whole interaction with an agent.Why can't this bank do it's job
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August 2023 by Skylar Domine
Since I moved I no longer go to the location near Camelback and the 51, but instead go to this location that is now much closer!Which since I've been coming here I've continued to have a solid experience each time from the customer service to efficiency at which the tellers perform their jobs so just wanted to say thank you!
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June 2023 by Krista M
Could not find my sons account that is tied to my account. I go to the other branch on Northern and never has a problem. I also have used this branch several times as well. Older gentleman. Super rude! If you don’t like what you do get another job!
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June 2023 by El Jefe
This branch is the only one that I go to. These people there have been so patient and helpful.
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June 2023 by Krista Mitchell
Could not find my sons account that is tied to my account. I go to the other branch on Northern and never has a problem. I also have used this branch several times as well. Older gentleman. Super rude! If you don’t like what you do get another job!
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June 2023 by Chris Stutzman
Everyone here is always courteous and willing to help. Never had a problem here. They make everything quick and easy.
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May 2023 by Chris L
Opened a new savings and checking account. They are super nice people here
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April 2023 by Mary R.
How incredibly sad. I got a new credit card from NFCU with an amazing rate on balance transfers. So when I transfer a balance from another credit card and bank to this NFCU card then I have consolidated my debt and would make all my payments to NFCU at the best interest rate ever of 0.9%. NFCU would pay off the balance from their credit card and then I would make payments to NFCU. I stopped in to this site to have NFCU transfer money from this credit card to the other bank, ie a transfer funds to pay the balance to take advantage of a rate, but the customer service representative explained that I need to go to the other bank to get this done. The other bank can't send my balance to NFCU. NFCU has to send funds to pay off the other card. I was here a couple months ago to do the same transaction without problem. This guy understood nothing and made no effort to try to figure it out and understand what I wanted to do. Clearly he has no good knowledge about banking and should not be out front on his own. He needs education. Thankfully NFCU did send an email explaining how to do a balance transfer from the NFCU app which I couldn't do from the app a couple months ago.
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March 2023 by Timothy H.
I have been with Navy Federal for more than 40 years. Prompt, Courteous, PROFESSIONAL, and HELPFUL people from the top to the bottom (and I have dealt with multiple mortgages, multiple car loans, multiple issues with travel overseas to convert currency and lots of other off-the-wall kinds of things that a bank would not have handled.) This organization is ROCK SOLID and I am not changing my opinion. Retirement account ? CHECK. (IRA/401K/SEP etc...) Yes, I too might be a bit biased but I've not only had other banks in the interim - I've worked for other banks and nothing compares.
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February 2023 by Tim
I stopped by this branch on 1/27/2023. I was greeted warmly and saw a teller right away. While at the tellers location, I mentioned that I also had to see someone to verify settings on our accounts and he added my name to the que so my wait was shorter.Everyone was warm, friendly and professional. I have most of my accounts with Navy Federal and highly recommend them to any service member.
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February 2023 by Shan Bell
One of the worst banks in America can’t cash a simple check they said you will only occur a overdraft charge if the amount is over 15 I’ve been receiving them for every charge I make do not recommend banking with them
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January 2023 by Jaddess
I had to stop in last week. It’s a very nice, clean location with efficient service. Everyone was very helpful and inviting. I had a question about an inquiry that couldn’t be resolved in the branch but the branch manager was great and still very helpful with the information he could give me and it helped a lot!
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January 2023 by Khristina Martinez
I had a good experience. But I would say the lady in the front Teresa was very rude to a customer who was simply trying to have a conversation with her and she just cut him off and was not interested in speaking with him and pretty much tried to ignore him and told him to leave when he wasn't even doing anything wrong and that made me a little upset and uncomfortable to see someone act that way towards a customer there.
