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November 2024 by Shawn Gregory
I previously used NeuroDiagnostic Sleep Laboratory for an at-home sleep study and had a great experience meeting with the doctors. They were professional and attentive. However, my recent in-lab sleep study at their Dunlap location was, without question, the worst experience I’ve ever had.
First, let me acknowledge Kevin, the technician who set me up with all the wires and monitoring equipment. He was fantastic—caring, professional, and clearly good at his job. This review is no reflection on him. But if NeuroDiagnostic wants to run a successful sleep study facility, they should consider investing in mattresses that people can actually sleep on.
The mattresses here are beyond worn out, unevenly filled, and so uncomfortable that I couldn’t believe they were still in use. They honestly felt like old hospital mattresses from the 1950s, maybe passed on to a homeless shelter in the 1960s, left on the streets for decades, and finally brought here. From the moment I lay down, I was in pain. One half of the bed sank completely to the box spring, while the other half had just a bit of filling left. Trying to sleep on this was like an endurance test.
The wiring system also seemed outdated. I did a sleep study 14 years ago, and, even with technology from that time, it was a smoother experience. I fell asleep quickly then, and they were able to get all the data they needed within four hours. But here, I tossed and turned all night, tangled in wires, struggling to get comfortable, and it took the full eight hours to complete the study—likely requiring Kevin to put in extra time just to gather what he needed.
Cutting costs on the mattresses here isn’t saving them anything; if anything, it’s costing them more in time and comfort for both staff and patients. This was a poor experience, and honestly, I expected better.
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October 2024 by Luís Molina
Excellente, the medical asistent listened to everything I had to say regarding my symptoms and answered all my questions. She was very helpful and informative to help me better my health.
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October 2024 by Kim Walker
Efficient and kind both up front and with the medical personnel in back
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October 2024 by Michael Zois
Excellent staff.
And thank you
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October 2024 by Kent Jones
Very nice people! I'm hoping they find out why I keep falling down.
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October 2024 by Maria Mann
THE SECRETARY AT THE FRONT OFICE
WAS RESPECTFUL ATTENTIVE, AND HE HELPED ME WITH MY PAPERWORK. THE TECHNICIAN, WAS RESPECTFUL ATTENTIVE, AND HE EXPLAINED EVERYTHING IN A WAY THAT I DID UNDERSTOOD. THE DOCTOR WAS RESPECTFUL AND ATTENTIVE A GOOD LISTENER LIKE EVERYONE ELSE, THE DR EXPAIN AND WAS NICE, THANK YOU EVERYONE AT NEURODIAGNOSTIC LABORATORIES, THE OFFICE WAS VERY CLEAN AND THE BATHROOMS THANK YOU.
I DO APPRECIATED YOUR KINDNESS, AND
IF ANY OF MY DOCTORS SEND ME BACK TO NEURODIAGNOSTIC, I WILL GLADLY GO BACK YOU GUY'S EARN MY TRUST. AND I GLADLY WILL RECOMMEND NEURODIAGNOSTIC, TO MY FRIENDS
AND FAMILY, I REALLY HOPE THE OFFICE STAYS OPEN ONE DAY MONDAY THROUGH
FRIDAY, FOR THOSE OF US THAT CAN'T TRAVEL FAR AWAY TO MESA AZ.
THANK YOU FOR EVERYTHING
MARIA MANN
PATIENT.
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October 2024 by m ann
The Doctor and technicians were very professional and friendly. The facility was lovely. Very peaceful.
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October 2024 by William Hedrick
They were efficient, knowledgable, and polite.
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October 2024 by Owen Burt
Cecelia was very helpful with adjustments to my cPAP system.
She explained the reasons why they would help with my program including a three month checkup to view the progress.
Thank you Cecelia.
Owen
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October 2024 by Denise Moreno
Dr. Baldridge is a true life saver!
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October 2024 by Jose Ramos
Staff was knowledgeable, friendly and professional. They worked with me to accommodate my schedule for all appointments.
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October 2024 by Michele Dominguez
Friendly greeting, short wait time, professional and friendly service, knowledgeable and proficient.
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October 2024 by Debi Nelson
The office staff are very polite and professional. I’m very happy with this office and highly recommend it.
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October 2024 by Monica Marshall
I had a pleasant visit. Dr. Was Nice. Staff was Nice.
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October 2024 by Marcus Williams
Awesome they really care about your needs
