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April 2024 by H. Craig Plantz
Working with Adam was a great experience. Upgrading a sever is never easy but when problems arose he and his team were on it until solved. After 20+ years with NewTek, they have never let us down.
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April 2024 by Peter Quennell NYC
Numerous non-commercial sites run with these guys for nearly 25 years. I have checked other hosters time and again, and ended up in a war with two. Newtek are THE BEST if you are amateur or low level professional. Just nice.
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March 2024 by Bud Schneehagen
Support has become non-existent since the days when they were Crystal Tech. At least for shared hosting. They no longer answer support emails. You have to open a ticket, then call and when someone eventually answers, point them to the ticket number. Then it can take a week or two (yes, seriously), to get even a menial task done like adding a DNS record. The control center has been broken for several years. You used to be able to do things like this yourself. No longer. Perhaps their dedicated hosting is better.
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March 2024 by CelebriDucks Rubber Ducks
They totally understand the importance of great customer service and that is why we love working with them!
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March 2024 by David
Adam Hahn was a pleasure to work with - efficient and communicative, exactly what we needed to migrate from a shared server to a VPS. No back and forth, just simple and efficient.
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March 2024 by Darci Niva
We cannot say enough GOOD about Newtek Technology Solutions. There team is attentive to our questions and offer help, with follow up in the most professional manner. We are huge fans of the Newtek team! Thank you!
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March 2024 by Henry CountyIN
Adam Hahn in tech support was great to work with and very responsive!
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December 2023 by Tom Krueger
We are in the middle of a large multi server migration and Adam Hahn has been excellent to work with! He's very responsive and goes above and beyond to help us.
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December 2023 by Susan Allan
Jesse Miller did a fantastic job for me. He fixed every problem that I was having and he kept at it until everything was solved. In addition, I so appreciated that Jesse could translate IT speak into language that I fully understood.I am so grateful !!! Thank you, Susan Allan
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December 2023 by Luis Gomez
I have to say it was a pleasure working with NewTek team. They came to aid in emergency situation and handled them selves very profession. They got the Tech Jacques who was very knowledgeable and found the issue right away. but also assisted in resolving the issue. and of course not to leave out the rest of the team Chris and Andy who always ready to jump on call when we looking for help
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December 2023 by Roder Woder
Absolutely abysmal support. You will wait on hold for literal hours trying to reach someone. If someone does manage to pick up the phone, it's a roll of the dice whether or not they're capable of basic assistance. Opening a ticket is pointless, they appear to just ignore e-mails.The client interface is incredibly dated and unable to properly provide clients with critical features necessary for managing web based services.There are far better options available than this company.
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December 2023 by Brenda Sanchez
Adam Hahn from Newtek made our Email Migration Project fast and easy. Very knowledgeable and patience type of person.Thank you, Adam!
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November 2023 by Tom Hocking
I had to install a new credit card processing system into my website. Michael did an outstanding job assisting me in getting the information necessary for him to complete the installation. He was very responsive and efficient. Highly recommended.
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November 2023 by Kristin Thomas
I couldn't be happier with Newtek's IT services! They are fast, helpful, and super-friendly; and extremely patient with those of us who aren't exactly "IT-minded." It's great to know that help is just a few clocks or a phone call away!
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November 2023 by Rasheen Stephenson
My cellphone was massively broken. I submitted a ticket and received Keon as my IT help. He was very respectful and understanding. He was able to help me during the days in which I sought my cellphone's repair. I appreciate his help as well as those in the background as I handled this matter. As a former customer service rep, I know what good service looks like. I was happy to receive this help. Great job!!
