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March 2023 by The Onoa Family
The girl who helped us was very kind. Her name is Heidi. We were satisfied with our taste and felt confident with all our questions.
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December 2022 by Fanny Paz Martinez
We bought a quinceañera dress for our daughter at Noris Bridal. The ladies who run the store are very friendly. We were able to adapt a dress design from their magazines to make it more modest. The dress turned out beautiful, the only thing I didn't like was that the hoop that the dress has was not a hoop that could support the weight of the dress. The dress flattened out in front and looked strange because it was drawn to the sides, giving it a flat and wide look that I didn't like. On top of everything, the hoop was very long in length and the ladies who attended had told me to remove the first hoop at the top so that the dress would look fluffier, which when I did it, I saw that the hoop is nothing more than a simple wire and Very rusty, I had to remove it because the hoop was dragging and even though the hoop was weak, my daughter struggled to be able to walk in the dress, she walked around kicking it and it didn't look good. With this dress we grabbed the "package" that comes with the dress, crown, bible, hoop, doll, headdress, photo book, guest book, glasses, cake knives, souvenirs. But honestly, being the first quinceañera that we do some things in the type of how they decorate things, it was not to our taste in some things. We also ordered the invitations with them, which were divine.
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December 2022 by Norma Zubia
The worst place to buy, they do not have a return policy, my niece bought a size 0 robe, it did not fit him bb (the replacement is very large) he wanted to return it less than 2 weeks after the purchase and they did not return it They didn't even give him store credit, the worst service (I have proof of purchase)
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December 2022 by Jonathan Mosqueda
The worst decision you can make when going there, we bought a dress for fifteen years and they didn't tell us if it would arrive, they kept us like this for 3 weeks, I called Noris and told him what had happened and they tried to sell him another dress the mother of the ones they had in the store but the girl didn't like any of them, I told Noris that I was going to go the Sunday before the quinceañera and he told me that he wasn't there, he told me to come the next day, Monday, I went and so Magically, he was no longer there, they told me that he went to Mexico and they did not want to return the money that day, what they supported me was that I paid with a card, otherwise they would not have returned anything to me, that is why they ask you to pay with cash for So they have your hands tied but I filed a dispute with my bank and that's why they returned my money. In context, don't go before you know that they are unprofessional liars and they only want to sell you what they have in the store, the catalogs. It does not reach you at all, it is a hook to leave you in trouble at the last minute and they can sell them, they have them in the store
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December 2022 by Mildred Garcia
Very bad service. They didn't want to answer. They ignored me and had a very bad attitude from the lady and the young woman. Zero stars.
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December 2022 by J R
I went to see if they did refunds or exchanges due to small sizing and they told me they didn’t do either in a rude way after asking why they said well we have a sign there, we don’t refund we can exchange? Ok so first you say no to both then change what you say? Companies need better personnel that know hot to be kind and customer service oriented- I would give a 0! Never buying here beside being rude they are way over priced, I was in a rush last minute item or I wouldn’t have bought anything there!
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December 2022 by Melissa Galaviz
0 stars!! I would have given this place zero stars if I could because of all the lies they told us. We ordered a dress for a sweet 16, and the dress never got here on time. Days before the party, the dress hadn't arrived, they kep promising it was getting here 2 days before the party, with a venue already paid for and a caterer ready we went to ask for our money back so we could look for another dress already made, it was our only option at this point, and they claimed the owner "was out of Phoenix for a week." What a coincidence! They always wanted cash, thank God we always make card payments, we had to call our bank and make a dispute. After they felt threatened the owner came back the next day and returned our money. Do NOT do business here, if you do not want to be disappointed. This experience was way too stressful and would not wish it upon anyone.
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December 2022 by Jenny Cruz
I lost 600.00 to these people. DO NOT buy here. I had ordered a custom dress for my daughters sweet 15. The dress was nothing like what we had ordered. They insisted it was what we ordered ,material was very off. They only wanted to add sequins to the dress but the COLOR was OFF. The owner never showed up, they had me waiting kept saying 30 min for like 2 hrs.They only take cash so u dont do a claim with the bank and our hands are tied. Well we went else where.
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December 2022 by Yenny 1014
If I can give no stars I would. Very poor customer service, both women, an older woman with blonde streaks, glasses(mexican) and a olive skinned young girl with curly brown hair were extremely rude to my mother. They asked who the wedding dress was for and my mom said it's for me and they gave us a look and they said for you with disbelief and a tone of like they were making fun of her. At first they said they wouldn't have any in her size, only for skinny young girls. Than they were you know we do have one for your age and they showed her a very short dress with a vest with little diamonds, basically a kids dress. They were laughing at her.Don't come here if you want to be made fun of and treated rudely.Hey ladies change your garbage of an attitude. Nothing but pure garbage in this booger shop??
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December 2021 by Valeria Alvarez
Very disappointed. I would not recommend them for invitations. Had mine spray painted and they assured me they "fixed it"!
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December 2020 by F A
Terrible service, I bought my wedding dress here and they gave me a patch that was requested but in a different color. The lady is supposed to know what she is doing and I was going to wear one the color of the dress. The dress was neat and the laces are very poorly placed as well. Maybe the laces are not like the photo. Very bad service, don't waste your money
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December 2019 by ejavier penalberth
Real nice place for engagement for ever
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December 2019 by Alex Hernandez
Alex Hernandez mall
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December 2019 by Yvette Espinoza
Nice people
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December 2019 by F P
Great variety
