OnTrac is a shipping and receiving business that caters to both companies and residents, offering services such as package deliveries, returns, and drop-offs at many hubs. The company is known for its good rates and willingness to go the extra mile. Many customers report that their packages are delivered on time or even earlier than expected, with nothing damaged or missing. However, some reviews mention that they do not provide specific delivery notifications, so tracking is necessary to know when a package arrives. Truck drivers can access the facility from S 75th Ave, where they drop trailers and wait outside the gate, which has a sensor to allow exit without a code. Overall, despite some negative feedback, many customers have experienced smooth and timely deliveries, including high-value items like a PS5, with some appreciating the prompt communication via text message upon delivery.
Horrible customer service, delivered package to wrong house even though my address is correct. They did a two day investigation and said it was delivered, I doubt anyone actually looked into it. This company is so flawed.
November 2025
Worst delivery company EVER. I pay for one day shipping and I never get my shot until DAYS later. They are NEVER on time. How are they even still in business????!
November 2025
If its coming on trac then you just know its gonna have an issue with it, the worst delivery service
