OpenTech Alliance, Inc.

Hours: OpenTech Alliance, Inc. is a leading provider of automation and call center services tailored for the self-storage industry. Their innovative products include self-service kiosks, access control systems, automated payments, online storage rentals, and storage auctions. The company focuses on helping storage owners work smarter by boosting productivity, profitability, and customer satisfaction through solutions designed specifically for their industry. Customers generally praise the company's remote managers, especially noting the helpfulness of staff members like Emilio, Renara, and Aprile. The call center services are viewed as better than other options, despite some acknowledged flaws. Technical support from staff such as Edgar, Justin D, and Treis M is highly appreciated for their patience, efficiency, and understanding. They are recognized for quickly resolving issues and providing helpful assistance. However, some users report persistent problems, particularly with Bluetooth keypad access that only works part of the time, leading to frustration among storage facility managers and tenants who have had to revert to manual entry. Despite these issues, the company’s professionalism and commitment to customer satisfaction are often highlighted. A company-certified installer also affirms that OpenTech’s staff go to great lengths to ensure systems are fully operational and meet customer needs, emphasizing their dedication to quality and support.

1. Phoenix, Arizona