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September 2025 by Marilyn Coburn
They were friendly and attentive. I was in and out quick.
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September 2025 by Andrew Smith
Had numerous issues with Donna at this location. Incompetent and shouldnt be working there as she has no common sense.
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August 2025 by Ted Travis (Gh0stsh3LL)
I stopped in to get windshield wiper blades and they were really friendly. Let me wash my hands in the back. I was in a hurry as was on a road trip to make a meeting up north and there was a rainstorm. The staff helped me get what I needed very quickly.
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July 2025 by Brandon May
dissatisfaction with a recent experience at your O’Reilly Auto Parts location in Anthem, Arizona.
On July 6, 2025, I was troubleshooting issues with my boat and took it to MasterCraft Mesa for a diagnosis. Their initial assessment indicated faulty batteries, and while they offered me a quote for replacements, I opted to remove the old batteries and continue with their diagnostic process.
In the meantime, I took the old batteries to the O’Reilly’s store in Anthem to test whether they could still take a charge. I was informed by an associate named Vincent that the batteries were bad and was quoted a replacement price that was significantly lower than what the dealership offered. I made the purchase based on this recommendation with the intent to install the new batteries once I got the boat back.
Unfortunately, on July 10, 2025, I received confirmation from the dealership that the issue was with the boat’s motor, not the batteries. At that point, I returned to the same O’Reilly’s store to return the batteries, which had never been installed or used, were still in their original condition with caps intact, and I brought my original receipt from four days earlier.
To my shock, Vincent immediately stated that batteries are non-refundable. At no point during the initial purchase was I informed of this policy. There was no signage, verbal notice, or notation on my receipt indicating that the batteries could not be returned. Had I been informed, I would have waited for the final diagnosis before making the purchase.
I understand the need for stores to protect themselves against misuse or abuse of return policies. However, I believe this situation was handled very poorly. I was honest, prompt, and respectful, and I was met with inflexibility and a lack of accountability or transparency.
This experience has left me extremely disappointed in O’Reilly Auto Parts. I feel misled, and now I’m stuck with expensive, unused batteries that I don’t need and must now research how to dispose of properly. I sincerely hope this location – and the company as a whole – revisits its approach to customer service, transparency, and return policy communication.
If your question a problem with you vehicle, choose a different auto parts store. No need for a receipt or an account, you stuck with it.
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June 2025 by james pierce
Great customer service and nice clean store
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April 2025 by Cameron Day
Wade is always very kind and helpful! Went out of his way to swap my battery during a busy day!
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March 2025 by Virginia R (The More The Messier)
Excellent service!
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March 2025 by Julie Carter
Always helpful here!
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March 2025 by Bernard Coyle
Never have any problems with The good people at O'Reilly's, they always have the part I am looking for, always pleasant, and incredibly helpful with parts and advice for my 2001 Ford mustang convertible
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March 2025 by 420JIM stevens
Great service and they stood by their warranty
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March 2025 by Joshua Nance
Friendly knowledgeable staff that are always willing to help! They always seem to have the part I need in stock and the few times they didn't, they could get it very quickly!
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February 2025 by Nick Moreau
They always get the part needed, friendly employees
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February 2025 by Cognizant Retard
Ordered part only for them to order the wrong part
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January 2025 by Michael Bedwell
Knowledgeable and friendly staff. Answered all my questions. I would have given 5 stars if the prices weren't so high.
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January 2025 by michael noriega
Super nice and super knowledgeable, ask for Donna from Nashville
