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January 2024 by Rione Darkthorn
Only had 1 small problem. I was getting new windshield wipers, and the book used for reference was 5 isles over from the wipers... I took a pic of course! Everything else was great.
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January 2024 by Shots by Will
Darayus greeted me as soon as I walked him. He walked me through the isles and helped me find the best quality gear for my needs. Thanks for the excellent service!
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January 2024 by James Kenner
They are so cool they let me work on my truck right out front of their store and very courteous
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November 2023 by Heidi Tort
Renee- at O’Reilly auto Parts , put my battery on for me, - know about everything ! She is so kind about it all! I need, fuses, a light , and a battery! She did it all! Professional & positive!
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November 2023 by David J L.
Use to be such a good store lately bad aditudes and excuse came to pick up a order today and was not ready usually call me to tell have to get parts from warehouse nothing wasted my time stopping by had a employee tell me not to come back again wow that's the way they how they talk to commercial accounts rude
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October 2023 by Sharette Newton
Has the part I need every time! My got to for all my part’s needs!
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August 2023 by Mark Chavez
Pulled up to get my battery checked because I could tell it was probably ready to be swapped out. The guy asked me to pop my hood and lift it myself, then 'hooked up the tester' and proceeded to hover over the reader and said 'uhh your battery is probably okay and just drive around for a FEW HOURS and then if it's still weird then come back tomorrow and we'll change it for you' .... Meaning he either couldn't get a read or it was bad and didn't want to change it. I then went to the next closest O'reillys and ask them to check and what do you know, they couldn't get a reading on it so they helped me clean it off and then said that the battery was definitely ready to be replaced so I went ahead and had them do it which I was thankful for, but also frustrated that I knew the location on Indian School didn't get a reading and even if they had, weren't willing to install it for me or take the $200+ I spent at the other location plus the $20 i have to the guy who helped install it and let me watch how to. Beware of this location if you need anything other than a cashier!
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August 2023 by Mark C.
Pulled up to get my battery checked because I could tell it was probably ready to be swapped out. The guy asked me to pop my hood and lift it myself, then 'hooked up the tester' and proceeded to hover over the reader and said 'uhh your battery is probably okay and just drive around for a FEW HOURS and then if it's still weird then come back tomorrow and we'll change it for you' .... Meaning he either couldn't get a read or it was bad and didn't want to change it. I then went to the next closest O'reillys and ask them to check and what do you know, they couldn't get a reading on it so they helped me clean it off and then said that the battery was definitely ready to be replaced so I went ahead and had them do it which I was thankful for, but also frustrated that I knew the location on Indian School didn't get a reading and even if they had, weren't willing to install it for me or take the $200+ I spent at the other location plus the $20 i have to the guy who helped install it and let me watch how to. Please have a talk with your employees and I'd caution those that want this service that's advertised to make sure they aren't being lazy and then you away!
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June 2023 by Elaine Whitley
Came in on a Saturday night, empty parking lot, empty store, 2 employees sitting and chatting by register Laura was the cashier that help us, she threw away the receipt without asking if we need one or not, was not even offered a bag for my items just expected to carry them on my hands. Treating customers like they’re annoying you is plain wrong, that’s why you’re there to help so don’t get annoy when you have a customer. I had 0 questions I just wanted to get checked out but your employees act like customers are annoyances just by showing up. I should have stopped at Autozone.
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May 2023 by Mark M.
Came in to get a battery tested and the clerk said he would come out after servicing two people waiting in line. After assisting both customers in line, there was no more customers in the store, the clerk never came out. I went back into the store and the clerk was sitting in a chair towards the back of the parts in the warehouse, taking a personal call and looked right at me and ignored me. Horrible customer service.
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April 2023 by Sean D.
After finding out the dealership was going to charge me $150 to replace a cabin air filter I came here. The guy there helped me find everything I needed and then i was on my way. Great service!
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April 2023 by Jim Smith
This location cracks me up! I don’t know where they find these employees but they are there for a paycheck and nothing else. Stopped in Friday to drop off used oil and the girl behind the counter started rattling off complications like paperwork needing to be filled out etc.. dropped it off at Napa. Came back Monday for a check engine light and the same girl behind the counter of an empty store once again spouting out complications in hopes of not having to do any actual work. She talked to the other girl in the back that was aimlessly wandering around, came back out and said when she’s done in the back she can watch the register. Fast forward 5 minutes, the girl in back is still staring into space and the girl behind the counter is playing on her phone. Once again drove to Napa where the adults actually do what they’re paid to do. Worst location ever.
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March 2023 by misgana mengesha
On this nice morning I was assisted by Francis who is a lovely team member. Without even asking he replaced my windshield wipers, tightened the bolts on my wiper arms, checked out my vehicle, and so much more!! The best customer service I have ever received since moving to AZ! Thank you Francis :)
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February 2023 by C Huerta
Staff was great. Went in for headlights for my truck, guy behind counter helped me find the ones I needed. He went to get them for me. Overall, great experience
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January 2023 by Klas6 Sal
Very helpful. If they don't know something they ask others for help. Thank you
