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December 2023 by Gigi B.
I will NEVER buy from Ace hardware (any of them) again! This specific Ace refused to let me return 2 defective ice chests that I still have the receipt for and had purchased only 2 week prior, claiming they were seasonal (yet still had ice chests on their shelves for sale). I drove 3 hours each direction (previously found out the hard way you have to return items where you purchased them since while they are a chain, they don't give a care about customers returning defective things) and they didn't care at all that the wheels kept falling off these new ice chests. Plus, I paid over $80 for each and turns out the same thing (and no wheels falling off) were only $50 at Sams club (which has never let me down like this). NEVER AGAIN!
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November 2023 by Daniel P
Terrible customer service. I purchased a simple rake that was too light for my needs. Took it back for refund and was told that they don't do refunds for any hand tools. This information is NOT on the receipt and I was not told this before buying the rake. The only place this is listed is on a very small piece of paper taped to the counter... which is very hard to read. So, if you do business here be aware of this.
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November 2023 by Karen Gooby
Customer service was friendly, helpful excellent even though I didn't get what I came for
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November 2023 by Gigi Picasso
So Sept 28th I’m moving & picked up a uhaul at this local & while there decided to rent the carpet cleaner as I was going to anyway & figured rent it here knock out 2 birds 1 stone. Late that night I go to use the carpet cleaner & it didn’t work. Store was already closed & I couldn’t do anything about it till next day. I call & explained what it was doing (not dropping any water)guy remembered me & said that he knew that one wouldn’t work… I’m thinking why rent it to me then??? SMH, I needed a carpet cleaner I ask if it’d be ok for my daughter to bring it back & get a different one that actually worked he said yes. That day I was on deadline & by the time my daughter took it in I wouldn’t have been able to use it at the house I was moving from so I called her & told her to just return it because there’s no time. I was charged for the carpet cleaner rental even though the guy.. the older guy who rented it to me had known when he rented it to me that it did not work? smh. That’s not ok, how do you knowingly rent equipment that is out of order & still charge the person when it couldn’t have been used to begin with??? Hose nothing, nothing worked & it made a loud sound. I doubt any of the rental carpet cleaners even work. Don’t bother renting one at this location cause you’ll be charged for that day you loose & will be charged for whichever u try to exchange, waste of time & $$$
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November 2023 by Sheila McCarthy
This place is so customer service orientated. Ashley helped me so much when I had no clue what I was doing. Great store. Home depot has been replaced.
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November 2023 by Leanne Perry
My husband was just there,and the man behind the counter started bashing President Biden.We will not spend money in this store ever again!!!
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September 2023 by Corina Manci
The gentleman that assisted me was a gem! He was happy to help and made a connection. Way to show incredible customer service skills.
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August 2023 by Camelia “Justice Here”
I've only visited this place once before, and they were of no help at all and pretty rude!But to my surprise, I had to return to purchase a chain for my husband's chain saw. My daughter provided him with an empty chain box with the information, the gentleman that assisted my daughter was very knowledgeable and asked what was the actual size of the chain and how many teeth does it have something we weren't aware off!He asked for us to provide him with a picture, and he would know he didn't want to sell us the wrong item.I suppose you do learn something new everyday, thank you, Pareja's Ace Hardware, for helping us out and keeping us from driving around!...?
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August 2023 by Dominick Alvarenga
Joe was amazing! Needed pieces for a water nozzle and he helped me find everything very professionally. Ashley at the front counter was a great help as well !
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August 2023 by Paula Walker
Great customer, always willing to help, used them a few times for uhaul as well. Highly recommend this facility/Ace.
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August 2023 by Crystal M
Went to this store today while it’s 115 degrees in Phoenix this owner keeps the building hot, and his employees are sweating. That’s not how to treat your employees. They seem young too so I am sure the owner is taking advantage of them and making excuses to save money
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August 2023 by Kurt Kuck
This ace is my absolute favorite to shop. They always have what I need. Great service always helpful. Thanks!
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July 2023 by Stacey Costello
It seems the "owner" of the store has the option to decide when he wants to accept a return or no. So, if you are not 100% sure that the purchase is EXACTLY what you want, go elsewhere and pay more. It is worth it. I spoke with the manager Hugo today and he would not accept the item I had purchased which was not the cause of my ac issue based on what I was told by an employee of for "Always Fair" as his inspection found nothing to be wrong with my unit. Eight days later and $565 it was a capacitor and transmitter failure. I went to return the item which I purchased and was told I could not though there is nothing on the receipt stating a limitation for returns ie. no electrical or other items. I was offered and exchange by Hugo but I did not need that either. He stated the owner will not allow him to do returns even as simple as screws. Hugo also stated he was ready to quit though he was not willing to make an exchange which he stated would get him fired. Why complain about your employer if you stay and admit the CS is awful. I don't see much business at this store and nothing like when it opened. Many were excited because it was close to home. Now, the cricket noise is what you hear. As for ACE corporate, they support this action so beware any store you shop at. Better to pay a bit more than to be completely out as I am. Check the date of the reviews too. Friend and family can write reviews so keep that in mind. Honest reviews rarely give 5 stars as there is ALWAYS room for improvement and this place exceeds needs more room than any place I know of.
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July 2023 by Ana R.
I ordered a key for my car on May 23. Was called 2 weeks later that it was ready. I went in to have the key synced to my car. But the machine was broken. Today is July 11. Before this date, I called a few times & was told that the KEY GUY, the one that syncs the key to the car was not in. Well I show up today, they don't have the key. They can't find ANY information that I bought the key. They ask me for the receipt, I had a picture of it. But, because I CAN'T name the people I've spoken to during this time. I was told they have to review videos to make sure I was ever there. The owner stated that he is the only one that answeres the phone. NO refund, because this has to be INVESTIGATED. Well the initial guy that worked there in May IS NO LONGER employed there. No file system in place, they looked in random cubbies. I left, called back and spoke to a girl, left my name and phone number for a call back after their investigation. So no, the owner doesn't always answer the phone. I'm sure I'm out the 44.99 I paid.
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July 2023 by Jose Duarte
No offer to help carry heavy product had to carry my own from back of the store to my own car
