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January 2024 by Vicky Maulden
The clerks were very nice and helpful.
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January 2024 by Faviola Bermudez
Very bad customer service, I arrived at 7:58 and was looking for a candle for the cake and the employee called me and told me that I had to leave because they closed at 8:00. Terrible service, this is the second time this has happened to me. Last time I went to buy balloons. and very bad treatment too
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January 2024 by Jo-Beth Stewart
They had everything I went in there for the cashier was friendly & very nice
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December 2023 by maritza laboy
Not much of a selection but found what we needed
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December 2023 by norlyn bishop
Its okay
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November 2023 by Chris Kelley
Arrived on the Saturday before Halloween. The male worker, presumably a manager, standing outside rudely chastized me for trying to enter, yelling, “Can’t you see there’s a line to get in?!” when there was, in fact, no line, but a few folks standing around in a disorganized circle. Was really surprised by this and even tried to explain to him that I wasn’t trying to cut this—at the moment imaginary—line, but that it wasn’t obvious because of the chaos. Really bad first, and last impression.As someone whose worked in customer service for years, hire folks who can actually not take the stress of the day out on folks just trying to make a purchase. Would NOT recommend and NOT return.
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November 2023 by Marilyn Dominguez
Was helped by Alyssa and she helped me with ease and made me feel comfortable. I was rushed needing to get balloons and couldn’t find the exact one so Alyssa stepped in and made my day. Thanks Alyssa. Good to get help and nice to see young people doing their part to help customers
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November 2023 by Stephanie Tate
Surprisingly, the store wasn't that busy. I thought it was going to be packed, especially being so close to Halloween. The store was clean and organized. I was able to get a costume for my daughter. However, the kids' selection was scarce. Don't get me wrong, they have a lot of costumes, but not any that my daughter liked. They also had more for toddlers that they did for 8+y/o. The customer service at the register was okay, just basic, but that's fine. We will definitely be back for party needs next time around as we had browsed the store after we found a costume. The costume prices are pretty pricy for some of them, but they also have some on clearance! Party supplies were decently priced!
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November 2023 by Jack X
Little expensive but they do have a big selection
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October 2023 by Lucy's Spot
I've always loved Party City. Halloween is my fave time there. Great costumes, makeup and accessories. They're balloons and deco are always on point.
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July 2023 by Pedro Aguilar
I drove past but on previous visits it has been an easy shopping experience
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June 2023 by Kala Bambard
Can’t say enough about the amazing customer service I experienced! I had picked up my balloon order for my sons first birthday… it was an unusually windy day for Arizona and while setting up the party a few hours later the entire bunch flew off! Without question the employees replaced the entire order without charge… they all dropped what they were doing when we explained what happened and threw together a new bunch matching the original as best the could. I am so so so grateful!
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June 2023 by Jannete Torres
I order some balloons this AM to be ready to pickup today. 5:30pm comes around am not that close to the store. I call to ask what’s going on with my order because they are about to close, my order is not ready so I ask to cancel. Never was I rude but the person that answer got mad and hung up on me. I get it people are short staff everywhere or whatever the case is but why be so rude. Am paying for a service, not asking for a favor!
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June 2023 by Rachel Cruz
Since growing up party city has definitely changed. They used to have any and everything you may need for a celebration as well as characters. Nowadays when I go for specific party themes I will not find it or have to improvise by using only colors
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May 2023 by RaeAnn Vasquez
Very disappointed I bought $65 worth of balloons. I wasn't told about Hi Float so I didn't purchase my balloons with it. Not even 24 hrs later my balloons are flat for the party. Hopefully you can train employees to offer the options and be more knowledgeable since the cashier I had didn't even know how to ring my order in. ?I will be contacting corporate to further discuss.
