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February 2024 by Alicia McGee
Customer service was great! The lady staff who assist me, offered me more for items i sold than the other 2 Pawn1st shops and that vicinity!
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February 2024 by T'ana Phelice
Very unorganized and dishonest. The manager Tasheena is unreliable and the assistant manger Omar is willing to back her up in her wrong even if it’s not in the best interest of the customer.I have tried to resolve the matter several times by phone and also in person. Backstory; I had a horrific car fire while traveling back from vacation. My weapon, first weapon I’ve ever purchased was in the car along with the paperwork. I kept the paperwork with it just in case I ever needed to show proof of purchase or that it was registered to me. Seemed responsible but here were are. Back to the story: my family and I escape the fire but our belongings do not. It was a scary and very emotional experience. Bringing us to the issue with Tasheena (Manager) and Omar (Assistant manager). Per the requirements of my insurance I need to provide documentation for items that costs over a certain amount. Unfortunately, the pawn shop had a new system so I was originally told that only the manager (Tasheena) could help. Could never get her on the phone, I was always promised a call back, callbacks never happened, went in person a few times… same song and dance.Finally— I go in one day, purchase a new weapon, and Tasheena is there. She collects my information (maybe the 5th time someone has done this) and says that she will reach out to corporate because they are the ones that can help resolve the situation. Not what I was told originally but okay. Do whatever needs to be done. And… they never call, she never calls, nothing. So— about a month later (yesterday) I call and they say she is not available and to call back. I call back today and they say she is in a meeting and proceed to collect my information for what… the 6th time and I finally go off, telling them how unprofessional they are. I explain that I have been so patient and that I have called and came in person several times. I also explain that Tasheena gave me her word, etc… Omar responds with “Well you were provided a receipt when you purchased so…” The gaslighting of it all.He clearly had no idea what I’d gone through and disregarded the entire principle. YOUR MANAGER SAID THAT SHE COULD ASSIST ME. OTHER EMPLOYEES CONFIRMED THAT SHE COULD ASSIST ME. WHY WOULD I CALL AND SHOW UP SO MANY TIMES IF THAT WEREN'T THE CASE?A receipt is a piece of paper in reality but this entire ordeal has held up my insurance claim. Wouldn’t it be easier to call me back or tell me that a new receipt can’t be provided if that’s the case instead of giving me the run around? I could've moved on with my business long ago but instead I have a claim on hold because I assume in others what I know is true for myself; integrity.Stop playing with peoples time and be a responsible leader.
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November 2023 by Efray Uvaydov
Customer service was horrible, Tashina should definitely not be in any people business. Disrespectful and disgusting.If getting treated like garbage is your thing, this is your place.
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November 2023 by rhiannon flint
Process was quick and easy, I was helped by the manager and she got me what I needed to turn my phone back on after being sick. I brought in 3 rings and I only had to sell one which tells me she was honest about what I had.
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October 2023 by Anonymous
Most unethical pawn shop franchise in AZ. If you plan to pawn or even purchase on layaway. Note: there is NO grace period. One day late and you will lose either. They also use a Mobile Pawn app. But on the due date, your pawns or layaways will disappear from the app to where you cannot make a payment. If you use this shady pawn shop. Make your payments in person. Get a receipt. Also all the firearms they sell used are ABOVE RETAIL FOR NEW FIREARMS. The lady manager is a snake along with the cohort employees. I would recommend going to Mo Money Pawn/ MMP g*ns. At least they are ethical.
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September 2023 by Dwayne Zempel
Went there will 2 high quality pieces. 1 18k gold and 1 3k watch. The girl there has no clue. She wouldn't even make an offer. How does a pawn store stay in business when they don't buy quality items ? They had no customers. They had junk mostly for sale. Don't waste your time going there.
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August 2023 by Jerm The worm
Pawnd a monitor with these guys get it back without the hardware they gave me five bucks for losing it...but now this monitor useless. guy tells me bring it assembled so it can sit in the warehouse unprotected no thanks pretty careless practices if you ask me I'd just find some where else
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June 2023 by Althea Horstkotter
Nice collection compared to jewelry store in Peru, South America. Thank you Melody! For excellent service.
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May 2023 by Rebecca Foondle
Melody at the W Bell Road location helped me out with some jewelry for Mothers Day! Great experience. Friendly staff
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May 2023 by Nathaniel Sumner
5 out 5 stars! I highly recommend as the process is very quick, easy, and fair! She helped me out a total of 3 times now and each time has been the same great experience! Also, they have a great selection of used firearms
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May 2023 by Darrell Johnson
Melody and Tashina helped me out big time! Great people and service!
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May 2023 by Paul Espinoza
I am telling anybody that is reading this... These guys here went above and beyond to help me out when I was in serious need of help financially. I was taken back by the fact that they actually listened to me and took a chance on me with their generosity. They knew I needed help and could have taken advantage of the situation. Honestly, I would have taken whatever they offered, but instead they gave me what I asked for just to help me out. I have never seen a pawn shop pass on the opportunity to kick a person when they're down but they did the complete opposite. I know exactly where I will be taking my business if the time should ever come again. Thank you guys so much and I'll be seeing you soon.
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May 2023 by Melody Erickson
My visit was a very welcoming with a friendly environment. Employees Melody and Tashina are just amazing people and we sure could use more people like them in this world with there unique and philanthropist personality.
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May 2023 by king
Melody was very helpful. Great customer service
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May 2023 by Ravyn Crawford
If I could leave 6 star review I would this place really takes care of you every time if I could say any pawn shop in Arizona come to this one !
