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July 2020 by Charlene Myers
I had two firearms in pawn at this location. In March one was due so I came in to retrieve the firearm. Due to Covid-19, the system to run Federal Backgrounds was down. I tried to PAY for my item or renew the loan but they would not accept my money because they couldn't process the ticket without a background. I suggested letting me pay and giving me a paper receipt and I could come back but the girl I spoke with said she couldn't (This is what I was told by employees that day). BOB the manager got rude with me ("Go what the NEWS!! he says to me when I'm just asking questions), because the feds being down is new to me and I was worried of losing my gun. She noted my account and the manager BOB said to me, "No one will lose their firearms over this, and when the feds are able to do backgrounds, we will call you." (Which I thought was weird but, hey, he's the manager right?) -Nobody called at all. - Flash forward to June, I get a text message saying my other firearm is due. I had no idea backgrounds were up and running! No one called. I go down to their business to pay for both guns. I was told by Mario that my license address needed to match and he couldn't return the guns to me without that fixed. This was on SAT and the DMV was closed, so I had to come back. Again, I was very worried of losing the firearms. He then told me "I know exactly where both of those firearms are, I'll make sure they don't hit the floor" - I came back the following week, only to be told that my original firearm was sold back in MAY. By the SAME guy who told me they were in the back just several days before!!! No one told me this when I came in the week before. In fact the opposite was said. I was told they were in the back and wouldn't hit the floor, only now to be told it was sold in May and BOB is on vacation so I needed to wait and talk to him. I retrieved ONE of my TWO firearms that day and was told to deal with BOB when he was back. I called and spoke to BOB on July 2nd when he was back from vacation, who basically said he didn't care, they don't honor loans that are "past due" covid or not, he didnt care, though they refused my money not once, but twice and then LIED to my face that my gun was safe in the back when it was actually SOLD. They took advantage of me and made a huge profit off of taking advantage of me. I know pawn shops don't have great reputations but I thought maybe since this is a difference circumstance they would be more honorable, esp considering all of the business I have done there over the years. DO NOT USE THIS PAWN SHOP- THEY WILL LIE TO YOU AND TAKE ADVANTAGE OF YOU. THIS IS NOT AN HONEST SHOP. THE MANAGER IS DISHONEST AND PREDATORY. Im not pretending I'm not at fault for not calling daily to ask about backgrounds but they dropped the ball in integrity and honesty, and took advantage of me blatantly. If you want to be ripped off - this is your place!
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July 2020 by Mystery Diamond
I had two firearms in pawn at this location. In March one was due so I came I'm to retrieve the firearm. Due to Covid-19, the system to run Federal Backgrounds was down. I tried to PAY for my item or renew the loan but they would not accept my money because they couldn't process the ticket without a background. I suggested letting me pay and giving me a paper receipt and I could come back but the girl I spoke with said she couldn't (This is what I was told by employees that day). BOB the manager got rude with me ("Go what the NEWS!! he says to me when I'm just asking questions), because the feds being down is new to me and I was worried of losing my gun. She noted my account and the manager BOB said to me, "No one will lose their firearms over this, and when the feds are able to do backgrounds, we will call you." (Which I thought was weird but, hey, he's the manager right?) -Nobody called at all. - Flash forward to June, I get a text message saying my other firearm is due. I had no idea backgrounds were up and running! No one called. I go down to their business to pay for both guns. I was told by Mario that my license address needed to match and he couldn't return the guns to me without that fixed. This was on SAT and the DMV was closed, so I had to come back. Again, I was very worried of losing the firearms. He then told me "I know exactly where both of those firearms are, I'll make sure they don't hit the floor" - I came back the following week, only to be told that my original firearm was sold back in MAY. By the SAME guy who told me they were in the back just several days before!!! No one told me this when I came in the week before. In fact the opposite was said. I was told they were in the back and wouldn't hit the floor, only now to be told it was sold in May and BOB is on vacation so I needed to wait and talk to him. I retrieved ONE of my TWO firearms that day and was told to deal with BOB when he was back. I called and spoke to BOB on July 2nd when he was back from vacation, who basically said he didn't care, they don't honor loans that are "past due" covid or not, he didnt care, though they refused my money not once, but twice and then LIED to my face that my gun was safe in the back when it was actually SOLD. They took advantage of me and made a huge profit off of taking advantage of me. I know pawn shops don't have great reputations but I thought maybe since this is a difference circumstance they would be more honorable, esp considering all of the business I have done there over the years. DO NOT USE THIS PAWN SHOP- THEY WILL LIE TO YOU AND TAKE ADVANTAGE OF YOU. THIS IS NOT AN HONEST SHOP. THE MANAGER IS DISHONEST AND PREDATORY. Im not pretending I'm not at fault for not calling daily to ask about backgrounds but they dropped the ball in integrity and honesty, and took advantage of me blatantly. If you want to be ripped off - this is your place!
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June 2020 by Scott Wasdyke
I didn't catch the ladys name I wish I had, however she did have tattoos of lettering. blackhair with blonde highlights ...she was absolutely amazing very attentive to her customers. answered all questions asked answering them perfect.it was a pleasure working with her and this company..
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June 2020 by Ferm Melendez
I was very satisfied with Sabrina she was willing to be so understanding and gave me what I asked so Thanks !!!
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June 2020 by Nicole Fancher
Best Pawn Shop around. Employees are always most helpful and have a positive attitude. Icing on the cake is i always get the best prices and most cash when I pawn here at Pawn 1rst. Thank you Pawn 1rst and God Bless... You guys ROCK!!!
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March 2020 by Abraham Villasenor
I was in and out .Fast and friendly employees I loved it especially Sabrina she was so friendly and funny. She's also the prettiest employee in the store.
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March 2020 by Michael E
I got a great deal on a decent gun by haggling with the sales person. They were very open to a reasonable offer then took off another $75 to assure my satisfaction with the deal. I have shopped here before and have always been impressed by their professionalism and welcoming demeanor.
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March 2020 by Brian Canaday
The employees of this store (Victor & Jenna) always take good care of me. They are friendly and knowledgeable. I am a shopper when it comes to visiting pawn shops and this store is hands down my favorite based on employees and product.
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March 2020 by Showtime Carpet Care
I have purchased many items, mostly watches from this store. Everyone is professional and patient no matter how busy they are. I had a question about a watch I'd purchased yesterday and was met with honesty and knowledge. Thank you Jenna for your spirit of customer care. Thank you Sabreena for making sure I was satisfied.
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March 2020 by JC D
Fair and honest. Clean place that is well organized and well staffed. They make you feel welcome and do their best to find a solution that fits what you want.
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February 2020 by Alex Macias
This place is amazing. The staff, especially Jenna are so great,friendly and helpful. I made a big purchase and Jenna was very patient with as she explained the whole process to me. They have layaway on everything in the stor . They even helped me when I couldn't give a payment. They are amazing. I will definitely be coming back again, soon.
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February 2020 by C u Later
Doesn't deserve one star. Don't buy electronics from these guys. No guarantee if it works, may power up but will not work like it supposed to. They will not take it back even if it never worked properly.
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January 2020 by Isaiah Deaner
Sabrina at the metro location what's great customer service doesn't lowball you like most pawn shops willing to make a deal and meet you in the middle. Super cool I recommend her before all the others once again her name was Sabrina so you don't forget. Change my personal views about pawn shops . We got to get a petition going to get Sabrina arrays and a higher position at the company
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August 2019 by MaxLife Vapours
So I have done business with these guys before and was always treated well... but my man Victor was on point this time. I got to tell you if you have a high ticket item that you are looking to pawn Like your personal pride and joy. not that i was happy about it , but i would only trust these guys with my Custom Harley Davidson.... Victor not only showed me where the bike was going to be kept but assured me he was the only one that would be handling my bike.. He rides himself and is endorsed.... so if you have to take the plunge for a loan, see victor. hes got you covered...
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April 2019 by Mickey Mullng
I walked in to buy ps4 and had a pleasant experience. The facility is clean, well organized and the staff is very helpful! Priscilla (I hope that’s how you spell her name) was awesome! She helped me out and got me a great deal on a PS4 and a game. Thank you for your help and making my first visit to Pawn1st great!
