-
August 2023 by Kelsie W.
I went in today to get cbd treats for my kitty and the sweet fellow crazy cat lady was so nice and helpful and gave me some patee samples for my cats and they loved it! She was so nice! They loved it!
-
June 2023 by Kate O
Such a wonderful experience!! This was my first visit and the staff was so friendly. The selection is huge and the prices are affordable! I will be returning very soon!
-
June 2023 by Anon Doe
The nice young lady gave us a freebie after spending only $10 on a dog wash and $3.67 on treats. You are a sweetheart (and cute too?) bless ur heart ?
-
April 2023 by Diane Zapponi Paisley
Pet Planet is outstanding in every way... the staff, the pet supplies, premium food and... Elke, their groomer is the most lovely person and such a talented groomer! She is so easy to talk to and reasonably priced too. Sparkle loves her trips to Pet Planet and I do too!
-
April 2023 by Troy Benjamin
Not their fault but they aren't a pet store they are a pet food store. Google maps sent me here for pet fish which they don't sell, just cat and dog food.
-
April 2023 by Timothy Grace
I had an outstanding visit today at Pet Planet. I used the doggy wash today and Kayla the store employee was very kind and helpful. I’ve been here many of times but no one time took the time out like she did to explain the doggy wash controls. Thank you for being a outstanding representative for Pet Planet ?
-
November 2022 by Casey High
This little pet shop is my go to. Don't want to feed your dog cancer inducing 'Ol Roy? Go here. You can't go wrong. This shop is packed to the gills with healthy dog foods and treats. I can go in blindfolded and still get something good for my 90 lb fluff. The service here is rad, as well. And, OMG, let Elka groom your pooch. She's the best with our Berner.
-
September 2022 by Dee M.
I love the store. However the groomer is really horrible! No wonder she can do a dog in 45 minutes. Choppy cut, Didn't do nails. Chopped of the beautiful ears. I could go on and on but why? I won't go back.
-
August 2022 by Michelle
I’m not sure if the girl helping me could be more helpful - she was awesome. They have everything your pet could want/eat. I especially loved the buckets of treats for the dogs and the favorite one she gave to my dog.
-
August 2022 by Gayle G.
I LOVE this store (16th St. & Glendale) in Phoenix. Everytime I go in the staff is friendly and accommodating but what I really appreciate is their knowledge. I trust their advice about products they carry and food they sell. They have solved several issues I have had with my 3 dogs. They aren't just trying to sell you things...they try to solve your problem. I highly recommend this particular Pet Planet.
-
August 2022 by C J
DO NOT GET YOUR DOG GROOMED BY ELKE! Just a warning. She doens't disinfect anything. Also, the past 3-4 times I took my dog to her, he seems afraid of her. When she last groomed him when I got him and looked him over, she didn't do his feet, part of his sanitary area hadn't been clipped, spurts of uncut hair here and there. When I took him back for her to fix it, she had an attitude as she was already working on another dog. The way she then handled my dog was COMPLETELY UNCALLED FOR. I was stunned at her handling of my dog--and that was in front of me! Suddenly, I knew why my little guy was acting so timid. I was going to give her one more chance and stay back there the whole time the next time, but she called to cancel on me a month in advance because of a doctors appt and when I asked to reschedule she used her sick husband as an excuse as to why she couldn't reschedule. Then she stated that it was because I called her out on her rush job. Elke loves playing the victim. The employee behind the counter said, "well, it's only $50 anyway." As if it being 50 dollars (and tip!) deserved low quality. Anyways, steer clear of her, she has her customers she brought with her and if you are a new customer you WILL NOT get the same treatment. You can get all your good foods and grooming done at PetCo now--all the same brands they carry at Pet Planet. I would get your dog groomed there-at least there they are probably disinfecting in between grooms.
-
July 2022 by Kryn G.
I held off on this review until after I spoke to management about the extraordinary rudeness of an employee I experienced yesterday. Figured I shouldn't let one bad experience with an employee warrant a bad review so long as management is willing to make things right. After all. I like the business and go there frequently. Well, I went back today and spoke with the manager on duty and I have to say I'm extremely disappointed by her unwillingness to objectively hear my story. Her desire to "protect" the rude employee was more important than listening to the customer. I went out of thway to come talk to her in person rather than hide behind a review. Face to face is better right? Wrong. I can say I've never seen such self righteousness in a customer service roll. He was right. I was wrong. Deal with it. So you win. I'll take my business else where.
-
July 2022 by Gary Martlage
Elka has been grooming my pets for over 20 years. Now works there, and they get all my business .
-
March 2022 by sally herrera
Thanks for being helpful to our dog the service here was so caring and comfortable great place to come and get your doggy needs
-
January 2022 by Carolyn Stephens
They have a decent choice of pets supplies yet additionally a ton of intriguing creatures in little enclosures.