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February 2024 by Yvonne M.
Really nice and caring employees. They care about your animals and very knowledgeable. They also try and save you money.
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February 2024 by Stephanie H.
First time, leaving a one star review, but it is much needed. The store was closing at 8 o'clock, I walked up a few minutes before closing and four staff were in a verbal altercation with a gentleman. They said they were closed even though it was not 8pm. They are more concerned about clocking out early than taking good care of their customers and their pets.
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February 2024 by Mary T.
I have been to this location twice for dog vaccines. The first time was OK, not great but not terrible. The second time was terrible and here is why. 1. When we arrived, the clinic had been moved to a different part of the store, so we had difficulty finding it until I went to the other side of the store and saw the long line of people with huge dogs during my "appointment" time. I canceled the "appointment" because it would have been at least an hour before they saw us. 2. While searching for the clinic line, our dog pooped on the floor (i was with my two kids). Being unfamiliar with the store, I did not know there were stations with free bags and spray. I was also frazzled being with two kids and trying to make our appointment (I had not yet seen the line), so I went to the front of the store to get a bag. There were lines at two of the registers, but the third register was empty, so I went there to get a bag and told the cashier at the register next to me that I was just grabbing a bag to pick up poop. He said they were $.10. I said, "That's fine, I'll pay for it." He proceeded to aggressively grab the bag out of my had before telling me about free bags at stations around the store. First of all, you never grab anything out of a customer's hand unless I'm actually stealing something significant or kidnapping someone's dog or kid--especially if that thing is a 10 cent plastic bag (which I'm sure Petsmart just gives for free like every other store). I was so enraged at his aggressiveness and unjustified physical contact, I almost slapped him. A crazier person might have done worse. Secondly, if I offer to pay 10 cents for the bag, which I did, then you don't need to worry about what I'm doing with it. If I want to pick up poop, then so be it. My daughter was going to buy the dog treats anyway--I would have added the bag to the cost. But now I will never go to Petco again. 3. I went online to try to contact corporate. There is no easy way to submit a complaint online. I will call tomorrow, but the lack of accessibility for customer feedback is no surprise given what I've seen. Their employees are too ignorant to know how stupid it is to get physical with customers, especially over a 10 cent (should be free) bag.
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February 2024 by Abraham Seitz
Petco over PetSmart any day!
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February 2024 by Sandra Northam
Walked in at 430pm and ask in grooming if she could do anal glands before she closed. Of course she said. We live across the street now so this I our new store. So far so good...??
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February 2024 by Tammy Moran
They have some items where their options are limited, but then they have other items with a ton to choose from. My opinion is they are over priced and not affordable.
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February 2024 by Daisy Stylez
The Vet is in the back. They were so kind.
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January 2024 by Steve Klein
Very knowledgeable and helpful
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January 2024 by Joyce P.
Called & made grooming appt. But girl never recorded it. We showed up but they couldn’t take my dogs.
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January 2024 by Brandy G.
It was my first time trying PETCO in Goodyear, AZ-Pebble Creek. I had the worst 2 experiences ever trying to get my dog groomed. 1st, the rabbies proof that I had said the shot was administered in May 2023....they wouldn't take it because it did not show an expired date but the minimal rabies shot is for 1 year. Do the math, smh. Then I reschedule for another day with the rabies expiration proof then they turned us away because I mentioned that the dog had a treat with low level CBD in it earlier in the day. I just can't with Petco.....we will continue our business with Petsmart as we always have. Not to mention how rude their general manager, Brenda was. Good luck with Petco but to me, it's definitely not worth the headache.
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January 2024 by kym m (Whdea)
I love the ferrets... very friendly staff.
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January 2024 by Rose Ann Erb
It's ok limited stock employees know nothing in regards to pets no help
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December 2023 by Tarren P.
Brought in my terrier mix Hudson for a grooming. He has bad separation anxiety and can sometimes show aggression. Meredith and the team did an amazing job with his bath and gland expression. They were unfortunately unable to complete the service due to Hudson's aggression but I am grateful for their patience with him and the quality service received. The whole grooming team showed compassion and kindness, and did not shame me or make me feel bad about my dogs behavior. Plus he got this super cute Christmas bandana! I am very grateful.
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December 2023 by Arash D.
My gf took our poodle to this store and not only did they basically shave off all his hair way shorter than what we asked for but the next day all of his private parts were the color of a tomato and had to take him to emergency vet. Vet said she got some kind of bacterial infection from the grooming my dogs been in agony for 5 days now he is on multiple anti biotics and I feel so bad for him! He can't sleep he keeps licking at the areas he can't sit because of all the inflammation. I have reached out to the corporate office of petco and it's been 4 days now no response what so ever. Never going back to this franchise do not take your animals here to get all sorts it infections.
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December 2023 by Kenny Taylor
Very helpful very professional