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April 2024 by Jenna C.
Awful customer service and grooming. I've been here several times and every time when I ask for assistance they make it seem like an inconvenience. I brought my dog in for grooming and her hair cut in uneven and choppy. She also has been groomed before at a different location and had no issues but this time she was so anxious and frightened after I picked her up.
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April 2024 by Maddy M.
any and all az dog owners not up to date on shots, do NOT go to vetco on happy valley pkwy, the vet had absolutely NO sympathy at all. i didn't even get a name before she was threatening euthanasia because my dog was scared and barked at her... like ANY dog would do at the vet. his rabies shot expired october of 2023 and when i told them i could not afford the shot at their location they said they were only seeing me as a curtesy. they said they would take him to the back and mussel him for the check up but that if he bites he will be taken and put down. she kept repeating over and over about euthanasia as im damn near close to tears and it's obvious. before i get any lashback, I AM AWARE HE NEEDS THE SHOT!!! im looking to get it done as soon as i can but haven't been able to until recently. this is just a warning that vetco has absolutely no sympathy for you or your feelings or how much a dog can mean to someone. never again. nurse was amazing, prince had no problems but he must have sensed bad vibes with the doctor...
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March 2024 by Amy N.
Drive all the way there for an 11:30 appt and waiting in line til 12:10 and then told could not get vaccine. The two VETCOs evidently do not talk to each other. A waste of a morning and then Kimber the asst manager lied to me on top of it all. So much for customer service.
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January 2024 by Ruth J.
I am done! 3 times I have had my Labrador groomed there. He had a bath and the deshedding treatment. 2 out of three times it was the worst. I show the person checking me out all the hair falling to the floor. He obviously wasn't brushed out properly. I paid extra for shampoo and for him to be furmerated to remove excess hair. Besides the hair literally covering the ground and brushing out 4 brushes full of hair when I got home - I paid 110 dollars that included a good tip. The person bringing him out just said "well he has a lot of hair". No Joking! That's why I wanted the deshedding treatment! And paid a pretty penny for it. Buyer beware. Don't use this location - or any Petco.
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January 2024 by CaLynn S.
If you need prescription food, they will make you walk over to THEIR vet clinic, even though you have a valid script from your vet in hand, and get the Vetco team to approve it and give you their own Rx card for the food. It became a hassle and time consuming when my cat was very ill and needed the special food. Cashier was not helpful at all and didn't give me any explanation as to WHY they couldn't accept my written and signed script from my vet to purchase the food, just pointed to the clinic and left the register so I could figure it out myself.
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December 2023 by Carolann W.
Not impressed. I ordered online and they did not text me to let me know my order was ready. Apparently, Yelp has their hours wrong too because they said they close at 9:00 but it's really 8:00 so when I attempted to enter at 7:59 I was assertively denied by the employee who was basically frog-marching any remaining customers from the store. "We close at 8:00!" She snipped at me as she tapped her phone and shook it at me for emphasis. Perhaps they should update their hours with Yelp? I cannot be the only person to note this conflict. Yes, I suggested an edit, yes I sent a photo. Maybe the staff should be the ones doing this and not being rude to customers who just want to pick up their cat food so their pets won't gouge out their eyeballs at 5:00 am because they don't have food in their bowl. Also, maybe they SHOULD be closing later because it was a lot of people they were ejecting from the building. Plenty of stores in this center are open later than they are.
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November 2023 by Bryanna G.
Made an appointment with Vetco for my dog max for a wellness exam but a few days after he started to get red and swollen on his behind I had scheduled the appointment for 11am but showed up around 10:15 when I arrived I spoke to ally and explained the situation and she switched us from a wellness to a sick exam and got us into a room ASAP. Jenna was our tech and she was amazing with max he does have anxiety and jumping behaviors but she handled him with such care and grace he couldn't have been in better hands same with his vet Max did have something going on with his glands so we got prescribed meds and got his anal glands cleaned for about 150$ after meds and treatment which is amazing due to us having a short budget wanting to get our baby seen they worked with our budget while also giving high quality care we did schedule a follow up with ally at the front and will only be coming here for Max's care. Huge thank you to ally for telling us about the vital pet care plan which will save us loads of money on food pet care etc if you want ur dog treated like royalty but not have to spend an arm and a leg or treated less than then this place is perfect!
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September 2023 by Rachel B.
*this review isn't for petco in particular but who they allow to bring animals for adoption services* MCACC We adopted a dog on august 26th that unfortunately had kennel cough. (Which was explained to us that "just sniffles"). The dog also didn't come with the rest of her antibiotics for dermatitis that she was supposed to receive for 5 more days. Due to the kennel cough and them encouraging us to immediately introduce her to our other dog at home, he (my other dog) also got kennel cough. Unfortunately his kennel cough escalated to a secondary bacterial infection and he had to be emergency hospitalized for nearly 48 hours. This cost me just over $4000. When I called to ask who medically cleared her to be adopted in the first place Debbie, the shelter supervisor at the Phoenix location told me "sniffles aren't a reason to necessarily not allow a dog to be adopted" she also let me know that I should just "know better"when adopting a "street dog" that all MCACC can really do is get them in just to get them adopted back out again". Gaslighting aside, she didn't offer much else when it came to other resources but did let me know I could write a formal complaint. Just beware when adopting any animals from here.
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August 2023 by Ben R.
Wish I could give negative stars. Had a vetco apt. For our sick Lab. We were 8 minutes late to our apt. (I called early to let them know we were stuck in traffic and that I would be late. I have a daughter and sick dog in the car with me during rush hour on top of it.) we drove nearly 50 minutes to this location only to be told that they will not accept apt. Past 5 mins late. WHY WOULDNT YOU TELL ME THIS ON THE PHONE WHEN I GAVE A COURTESY CALL THAT I WAS GOING TO BE 8 MINUTES LATE. TERRIBLE BUSINESS
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July 2023 by Dave W.
The employees at this location need some customer service training. Also rarely say thank you for a donation....so much so, I stopped donating. Unfortunately its the only store that carries our brand of pet food close by...
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May 2023 by Cristina D.
I have had both of my dogs groomed at this petco. They bathed and groomed my dogs. They are large dogs and are golden retrievers. I have nothing but positive feedback on the grooming experience here! Pros: - Easy to schedule: It was very easy to schedule online, and their availability was clearly indicated. There tends to be a good amount of availability during the week days for more short term appointment needs. - Timely: The appointments start on time, no waiting needed! Very professional service here. - Kind to pups who are anxious: I really appreciated how kind the folks at this location were to my pups-- they were very soothing and sweet, and seemed to genuinely care. - Do not overcut: They do not over-cut the dogs, which is something I have encountered with other dog groomers, who cut too much of the fur off of my Goldens. - Detangle and manage nails well: They detangled all of the knots on my pups, and removed a couple of matts that they had gathered after some swimming outings. Cons: Truly nothing negative to remark on here! A really great experience overall. I would recommend this Petco for grooming services. Pro tip is that across the street, there is also a Barnes and Nobles with a Starbucks cafe that offers free wifi. If you'd like, you can swing by here and wait out your pet's grooming visit while you catch up on work. It is a pretty quiet environment and a good place to get some work done.
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May 2023 by Rachel C.
Asked 3 times to buy these 2 crested geckos and no one would come help us, waited there for 20 minutes while everyone else in the store was assisted but us when we walked in first. We ended up leaving.
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April 2023 by Andrii S.
worst clinic , terrible service , today doctor was nonprofessional! Horrible experience
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April 2023 by Susan M.
First and last time at this location. I went there to return something I ordered on line. Picked up at 59 and Beardsley location yesterday. Only to be told I had to have my ID and credit card to return. I have never been asked to have these things before. I showed the girl my Petco account and order info. She called over the manager who told me I couldn't return a $16 booties that did not fit my dog. Bye bye Petco. Walmart has better doggie bottles and a much better return policy
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January 2023 by Levy Barros
My mother and I went in for an appointment for her cat. We paid almost 250 on trim and antibiotics. If you're not good with cats get another job. Terrible job They shaved sports that didn't need and left the sports the needed to be trimmed. Never again
