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March 2024 by Joseph Madder
Employees already have it rough enough and I guess they decided they still had it too good because they're taking even more. Can't get a livable wage, can't get enough hours, can't even get a halfway decent discount anymore.
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March 2024 by Grace Miller
Very disappointed with the grooming department at the Hammond LA. Petsmart. Made the appointment for March 12, 2024. Specifically said I only want Dolly’s paws trimmed and nails cut. Find out after arriving for 11:00 appointment that the groomer she’s assigned to has left for lunch. Why send her out to lunch at the time Dolly is coming in for her appointment ?♀️. Then if that isn’t poor service enough I’m informed that it will be an extra 15 dollars for the express service ?♀️. Needless to say I left with Dolly. There was no way I was going to leave her with these people. I didn’t trust them to take care of Dolly in a humane way.Totally disgusting.
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March 2024 by Jerry Hale
Had appointment for grooming at 7am,got there 10 min early,groomer had a nasty attitude telling me they didn't open til 7,then charged 98 dollars been paying 88 dollars,then added 10 dollars for brushing him out,won't be back
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February 2024 by Carviss Jones
Horrible customer service cancelled my online glooming that had been scheduled for a week in advance appointment the night before with no resolution.
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February 2024 by Pat Kyle
The corporate office was very helpful. As far as the groomers and customer service that I received, it was really bad. I would never take a pet of mine to PetSmart again. I love them too much
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February 2024 by Danny Evans
Helpful.
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February 2024 by Candie Olin
I'm not sure about this pet smart, but the greeley office manager greg I believe his his name has real anger management issues. As I was pulling the things outta the dumpster that they threw away, Greg pulled up in his car, telling my cousin and myself he was a cop at first. Then changed it and said he used to be a cop. Then proceeded to grab the things cussing the whole time was going to throw them back in the dumpster turns around cursing at us some more and throws them and hits my cousin in the face and the window to my car. He called the cops but he had my 9 year old daughter so scared we just left. Should have stayed and pressed charges for battery is what we should have done. Wish I would have video taped it as well, but I didn't have my phone on me. But I'll be prepared next time with my phone.
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February 2024 by Simeta Avery
I bought a beta fish. It died within a day took it back. Bought another Betta fish a few days later died. I called Customer Service. We live 30 minutes away. This is traumatic already on my children and your Customer Service over the phone. Absolutely could not help us. We should not have to drive back up there two weeks in a row to return a dead fish.
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February 2024 by Naike Doglod
Still haven’t gotten paid. $15 bucks an hour isn’t cutting it. I have over 8 years of managerial experience and was a former finance and admin section chief for a government agency. They still haven’t paid me my wages for my part time job, but forced me to work 38.5 hours the first week without full time benefits. Also DoorDash apparently doesn’t have to pay taxes to do business there, neither do residence of Montana( they’re tax exempt) weed is legal there, but not in North Dakota, yet, they can’t pay their own employees their wages, weeks after, and weed is still illegal in the great state of peasant North Dakota
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February 2024 by Marcus Harveu
They steal From your bank card
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February 2024 by David Snuggs
One star if even that 1 training session out a bundle package I paid for won't be back.
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February 2024 by Diana Marriott
The one groomer at the Bullhead city store smells like a dirty ashtray so I’m assuming she’s a heavy smoker. I was in the store the other day with a friend who was getting her dog groomed. I walked past the salon and heard this one groomer screaming at the top of her lungs at the dog and jerking around the dog. The poor dog was traumatized. I talked to another person there that seemed to be one of the managers and they said this happens all the time but nobody can do anything about this one gal cause she’s been there for several years but this is not OK in my opinion. I No felt so bad for that poor dog, plus this was the dirtiest store I’ve ever been in. I’ve gone to a lot of Petsmart stores up north and also in one southern state and the Bullhead City store needs attention or better management. My friend said that one of her daughters friends works as a bather and she heard they haven’t had any air-conditioning back there for over a year and the managers keep saying they’re going to get it fixed but nothing ever happens so they have to close down the salon if it gets too hot in there. I think someone in corporate should do something about this particular Petsmart Groomer/manager and also about the condition of the store. I hope this gets taken care of. No dog deserves to be screamed at. I’m not sure why no one there is doing anything about this as I was informed that this goes on all the time with this one particular groomer. I’ve never left a bad review from any business, this is my first bad review and I feel horrible but something needs to be done. Most of the people in the salon are very very sweet there’s a lot of young girls in there and they’re very kind and very loving with the dogs from what I observed.
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January 2024 by Von _
No stars.Pets Mart stores in El Paso, TX, mainly the stores on Joe Battle (Montana and Montwood), should be reviewed for inappropriate and unprofessional behavior by management. They did not care that a pet was hurt in their care, while being groomed, and had to be treated twice by the vet for an infection caused by a cut received at the Joe Battle and Montana store. In addition to that horror, the hair cut received by the pup was atrocious. The salon manager, who groomed him and caused the infection, didn’t bother placing the shield on the clippers and cut his fur down to the skin. She realized the error, I suppose, then continued to cut without trying to fix the mistakes. My poor pup looked like he had mange. When I tried to take this up to the store manager’s attention, he did not care, did not listen, and turned it around on me. I asked if they cared one bit about this poor pup or me, as a 15 year loyal customer with 3 pets. The store manager said he did not. I’m pretty livid. I can’t believe Pet’s Mart has such low caliber managers. I can’t believe Pets Mart would be so unprofessional and uncaring. Beware…if you love your pets, DO NOT have them to the grooming salon at either Joe Battle location, or any Pets Mart for that matter. They’ve lost me, my pets, and all of the profits these store got from us. But, I REALLY hope corporate looks into these stores and makes changes.
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January 2024 by LaTasha Barrett
Rhonda, the district manager of PetSmart in Texarkana Texas was mean to me! I complained because the cashier brought another customer from another line and waited on him before me and I was there minutes before! I complained in writing and she got mad and told me not to ever come back or she’d call the police, she also said my service dog wasn’t welcome at PetSmart! I told her that she could not bar or ban a Service animal out of retaliation!She owes me money for nail polish that I brought and she refused to pay me for it and her subordinates said for me to come get it even after she threatened me to NEVER come up there again! I’m handicapped, disabled, and elderly. She only did this cause I reported what happened to me in her district!Someone needs to investigate this unprofessional, reprehensible and abusive woman ! She abused me to no end! And she won’t stop even now!
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January 2024 by Elizabeth Mizell
Hello My name is Elizabeth Mizell. I put application in today for the job at PetSmart in Owensboro Kentucky. Petsmart is a wonderful and great place to shop for your Pets. I know I can do the job at Petsmart. I have 2 dogs and 2 cats at home I take care of every day. I know I can do the job at Petsmart. I live in Owensboro Kentucky.