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April 2025 by Sal Eps
Absolutely the worst grooming experience I’ve ever had. I took my poodle to the Mayo Blvd location and made it very clear over the phone that I wanted a groomer who specializes in poodles. They scheduled me for 7:00 AM — I showed up on time, but the groomer, Cynthia, was nowhere to be found. She arrived 30 minutes late with no call, no apology, and no sense of urgency whatsoever.
I gave her detailed instructions and even showed her a photo of how I wanted my dog groomed. She barely acknowledged it and clearly didn’t care. Then, she kept my poor dog for over 5.5 hours. When I came to pick him up, instead of bringing him out, she continued grooming another dog — and told me to wait! After five hours! Unbelievable.
When I finally got my dog back, I was horrified. She butchered his haircut — completely ruined the look, ignored everything I asked for, and left him looking worse than ever. Uneven, choppy, and nothing like a professional groom. She destroyed his coat.
Then came the final insult — she added a $15 charge for a nail trim I never asked for. I paid what I was required to, but let me be clear: what she did to my dog was not worth paying for.
This was hands down the most careless, disrespectful, and unprofessional service I’ve ever encountered. Do not bring your dog to Cynthia or this location. They don’t care, they don’t listen, and they have no business handling animals.
If I could give zero stars, I would. Stay far, far away.
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February 2025 by Richard Havartine
We were looking to adopt a kitten since we've lost two of our senior cats over the last two months. My wife has always wanted a black cat. When we arrived the only kittens they had were a brother and sister both all black! Tyler helped us and he was very friendly, helpful and a joy to work with. Kudos to him and Petsmart! Thank you so much.
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February 2025 by Bryan Johnson
If I could do negative stars I would. By far the worst experience in pet grooming history
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January 2025 by Sheri Troy
Great. Friendly staff at this store! The grooming salon staff is wonderful and caring.
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December 2024 by Taylor McFarlane
Best experience Christmas shopping today the 21st of December here! The manager, Josh, ensured I got one of their specials that wasn’t ringing up, was unbelievably kind, and went above and beyond with his holiday spirit. I will be going out of my way to return to this location. Thank you!
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December 2024 by Ruby Kootval
Worst place to get grooming. Messy place. Stool and pee everywhere and they only wash 1 time. For just 10 mins. I had to pay for full bath and they didn’t even clean my dog’s ears. There’s a reason reviews are so low.
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October 2024 by Bill Way
APPALLING experience! A very rude and incredibly UNprofessional employee, Josh G., pushed me out of the store at 9:02pm claiming that the register closes and locks down at exactly 9:05pm. I was about done anyway… I made my rushed purchase at 9:04pm. But NOT believing him… I asked to wait ONE minute until 9:06pm to test the alleged policy by making another purchase of an item at the counter. He “curtly” and rudely refused saying “I’m busy and cannot do that.” I persisted, saying that it’s not unreasonable to ask him to wait ONE minute. He kept repeating himself saying “I’m busy.” When I calmly and politely protested and expressed that it felt like “BS” (NOT bull shit, but “BS”) he then accused me of “swearing.” OMG! Life's too short for such a lack of cooperation and discourtesy. Josh G. should be reprimanded for this behavior. It WAS BS!
Store #1270, 7077 E Mayo Blvd, Scottsdale, AZ.
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September 2024 by Stephen Vincent
I just love the daycare here. I had a very busy day at work on my dog's birthday and really couldn't do anything special for him that day and had to put him into daycare. I mentioned to one of the workers that it was birthday. When I picked him up that night, they'd made him this beautiful card and put together a bag of goodies. I wasn't expecting that, and it just made my day and meant so much to me that they cared for him in that way, and I still have the card on our refrigerator months later.
They are always kind and wonderful and just the very best people. They are so good with my dog. He is so thrilled whenever I take him. He can't wait to go there. He doesn't even notice that I have left. He is so exhausted the next day. He usually sleeps for 12 hours straight.
Their themed party days are so cute, and they always take such good pictures of him. I don't how they get him to smile. I can't get him to smile in pictures for me.
I just love being able to take him there because I know he loves it, and it's something I can do for him that I know improves his quality of life.
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September 2024 by Taylor Ruth
Charlotte was amazing! She taught us so much about snakes and their care and temperament. She’s super cool and is very passionate about reptiles! She even let us hold one of the snakes!
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July 2024 by Marguerite Mullins
Been going here for years. I’ve used the grooming salon and vet as well as bought fish and various pet supplies. Always been a good experience the vet can get a little over busy but they really do all care.
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July 2024 by Mark LoGiurato
Good place to get all your pets needs from food to toys. The staff is very friendly.
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July 2024 by aftyn hoffmann
I have been to Kelsey G twice now, she does such a great job and cuts exactly how I ask her to. You can tell she treats every pup as her own, she went above and beyond for Ollie! He is always so happy when I pick him up. I will definitely be back!
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July 2024 by Jordan Barrett
If a pet store is going to have high prices it should also carry specialty products like cat food for cats with renal failure. When testing new food I need to buy a can or two at a time; not be forced to order a palette off amazon.
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May 2024 by lin art
Great place to adopt a cat
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May 2024 by Olivia
Cynthia groomed my baby and did a phenomenal job. I will definetly be returning.
