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February 2024 by Bianca Roman
Very rude customer service.
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February 2024 by Jeffrey Nielsen
Huge cichlid selection!
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February 2024 by Megan
While the people are nice they do sell expired pet food. In October I noticed expired cans of the food my cat eats as well as some getting ready to expire. I took the expired cans to the register & let them know & when I came back in like 2 weeks, they’d all be put back but were mixed in. I have even given the cans to different associates to give them a heads up but by December there were quite a few expired ones that were just there.In the new year I’ve gone to get my cat some food & there’s cans from October & November of 2023 that were mixed in with a new box :(. Which, frankly is pretty ghetto of a chain pet store. I finally took pics & decided to just put them on a review since petsmart sells expired food to its costumers - especially this desert ridge location -please, always check the dates. I promise you after months, all they do is shove the food back on the shelf.
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January 2024 by WRONG TO STRONG
Great service
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January 2024 by saul mayorga
Very nice pets
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December 2023 by Tia Byrd
Great sales. My cashier was helpful and very friendly!
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November 2023 by Celsta Me
Great nail service for pup! Came to pick her up, and they were holding her. My pup loves her pretty nails. Awesome!
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September 2023 by King Al
Amazing, compassionate employees. Y'all were amazing with Chula!
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August 2023 by Ebony Williams
I’ve been bringing my dog to this groomer for about a year. They’ve all done decent with Zoey, however, we prefer Ciona. Today 7/29 around 12:30p, I walked in to schedule an appointment for my baby and witnessed something so disturbing. I witnessed the groomer in the front half of the store, a Caucasian woman with a ponytail, yank someone’s ShihTzhu to get them to cooperate! She was tying to grind their nails and the dog did not enjoy it, but the dog was not overreacting. Well I guess she lost her patience and thus, the dog suffered. I did not ask her name because I did not want to make her co-worker speak on it, but I did inform her co-worker to never let that woman touch Zoey.
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July 2023 by Dana Powell
The grooming services at PetSmart Desert Ridge are excellent! Professional and kind staff/groomers. We’ve been going to this location for years with our pups!
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May 2023 by Al Phoenix
My family and I had a SIMILAR encounter with VICTORIA (see below comments I copied and pasted here). Wow, and she is still employed???She was doing the same thing to us- tons of questions about fish talk, other fish, food....and other IRRELEVANT questions. She became so RUDE we asked for help. However, it was after 5 pm and guess what she was MOD. Btw, the fish that she sold us DIED over night. AND yes - she (victoria) CONSISTENTLY rolled her eyes - like doing us a favor. BAD WORK ETHICS- actually ZERO work Ethics.I'm guessing here, if this victoria still there and there is a management problems- Am I right Sara/Sean????This is the review from other customer here:i have bought all of my animals supplies from this store, every time, there is about a 90% chance someone will be rude or dismissive. i went in to buy Fish with my partner ( we happen to look younger but both of us are over 30 years old). we were told by a staff member we should not buy an angel fish because they get aggressive. i told her they should change the little facts list about them because on the angel fish card it says it is peaceful. then i was questioned about how large of a tank i have , how many fish i had, about 21 questions, all insinuating that i wouldnt be a good home for these fish. the first person who came to help me left so i called another once i decided to purchase a black tail tetra. this was the manager Victoria, she normally helps out but is consistently unfriendly. Victoria asked me the same questions the first staff did, and once i answered them she said " thats funny because you told this other staff something else". not professional at all. its none of their business if i have 1 , 2 or 50 fish tanks at home. She reluctantly bagged the fish and we took it to the register. At the register was the first employee and was being extremely rude to me. she rolled her eyes when i said i have a phone number to use for points. i was holding the fish tank when the lady at the register PHYSICALLY GRABBED the bag of fish out of my hands. she cut my skin with her nails in the process. i was outraged and called the manager ( who was victoria) and she told me she is sorry for her coworker. i was not upset about Victoria, but the other employee needs a mental health check. it is absolutlely not okay to touch someone who is a loyal customer. i called corporate and filed a formal complaint and the GM of petsmart called ( sean) who was very nice and apologetic. He rectified the situation and made me feel like i was heard and would do an investigation with his team members. Not sure i will ever go back to this store after being assaulted by their staff.
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May 2023 by Taylor Landon
Do NOT buy the fish there! I got a frog and a gourami from the fish section…. The frog it doing okay but the gourami had ick! The ick spread and killed two of my other fish and just today the gourami died. I’m not very happy because the fish that it killed were very expensive.
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April 2023 by Skyler S.
One of the employees there is VERY RUDE!!!!! Very judgy and has a grin on her face when she looks at you all the time. Asked to buy a guinea pig, they refused service because they said our cage wasn't big enough that we had at home. We said we easily can buy another cage on Amazon and she still refused it because it wasn't comfortable for "her". In business mam, things aren't done because that's what you want. You pissed off the customer and everyone needs to know this. 0 stars. This place sucks. Manager is rude too. They were talking crap about us on there ear pieces. If you want to be harassed then come here. Manager and employee in the pet department needs to be fired asap.
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March 2023 by Katie G.
I am not one to come on and make a bad yelp review unless it was TERRIBLE. I took my lab to Petsmart Grooming today as I have been there a couple times before. This time when I got there she was shaking like she was terrified and that's not like her because she's usually a happy and calm dog. It took them 3 and a half hours for just a bath and nail trimming which should only take an hour in itself. I then picked her up without a call when it was closing time. The workers informed me that she had cut her paw and then proceeded to say "well, I hope she doesn't get too excited and open the cut up again." When we got home she drank 4 whole bowls of water which is unusual for her, it seemed like they never gave her a drop of water when she was there for 3 and a half hours. I am extremely pissed. I wish I read the reviews for this place before I took her here)): I WILL NEVER TAKE MY DOG HERE AGAIN.
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March 2023 by Marci Morrison
They always have great sales. I look for them a lot. Always friendly and helpful. I use the groomer for my dog. They try their best for a doggie who doesn't like loud noises and to be groomed. They always take my suggestions and use them.