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November 2023 by Kim and Luke BG
DO NOT RENT FROM THESE GUYS UNLESS YOU HAVE NO OTHER OPTIONS. UNDERAGE..CASH OR DEBIT....They rent total junk. Old hoopties that barely run, beat up, bad tires. They capitalize on people that have no other options. The cars are so beat up they are laughable. My sons friend went through 3 cars in 1 week they were such junk. Next time he visits here he will just take uber and lyft..$390 a week for JUNK that barely runs. Do not rent from here unless NOBODY else will rent to you and be prepared for a POS.
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November 2023 by Kaytie Cavanaugh
I give them 5 stars, NO the cars are not brand new and shiny, but, Paul was SO helpful. We were in and out in 15 minutes. The car did smell like smoke, but HEY it got us to point A, to point B. Thank you guys for saving the weekend!!!
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November 2023 by Jennifer Chacon
I rented a van for a four day family vacation from Phoenix car rentals not only was the purchase incredibly economical ive never had such fast efficient service. In and out within moments at pick up and drop off no hassle no stress!! The vehicle was in pristine condition. Also I received my deposit back within 24 hours. I will definitely be going to them for any future rental needs!!
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October 2023 by Nikki Cardin
We were a little hesitant to rent here due to the reviews, but Avis left us high and dry. I explained to them that I want to see the SUV before renting and they were more than happy to oblige. We rented a 2017 Tahoe and it was great. Yes it had some blemishes but it was still beautiful and the price made it worth it! We saved easily over $200 and we were in and out of there in 10 minutes. They even took us back to the airport once our trip was over. If we ever drive down to Rocky Point again, they will be our first call!
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October 2023 by Trish Sturtevant
I WISH I had read the reviews before I rented here. Every negative thing every person has posted is 100% accurate. From the unacceptable and unprovoked rudeness of the Manchild (I agree with a previous reviewer) behind the counter to the horrible conditions of the vehicles. We also had check engine lights, non working seatbelts and door locks, tires needing air, duct tape, and filth. I will be adding pictures to this review shortly. I just had to post something immediately. I VERY rarely post reviews, but something has to be done about this company. DO NOT RENT A CAR HERE. I PROMISE YOU'LL WISH YOU HADN'T.
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October 2023 by Latoya JOHNSON
Horrible!!! They let us pick our own van but they were all ugly and dusty! But I thought we picked the best one! Well……it needed a front wheel alignment and the van nearly had almost 300,000 miles. I swear that’s illegal. We were visiting and needed a vehicle and here we are literally going blind driving this van because it was so raggedy we had to be careful. Then we were stuck inside the van because the door was stuck! Next time i will go with my first gut. Always listen to the reviews!!!!!!!!! I wish I did!
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October 2023 by Jeff B.
Had an excellent experience. Went in for a van and was upgraded to a Yukon. I believe Ray was at the front desk. Easy to check in and return and would highly recommend.
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September 2023 by Luisa S.
Very old vehicles. It was alright, had to go back right after picking up first rental to return and get another one that worked better. It did the job we needed but we Will never rent from them ever again.
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September 2023 by ED G
Booked a transit van about a month in advanced get to the place and they tell me they can’t give me a transit van for that price anymore that I have to pay 500$ extra what I end up getting was an old 15 passenger van the vents would fall off and we would have to pick them up and put them back on also the van was dirty still had trash from previous renters the Rear AC would go out at times. The windshield had a 2 foot crack in it the van was rough. Don’t come to this place ZERO STARS IF POSSIBLE ( paid 770$ )
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August 2023 by Kaleigh Blue
If I could give this company a 0 start, I WOULD!! I got a car from him before everything went fine. It was fairly used and at first the AC didn’t work but I was okay for paying cash. The second time I rented from him, the car overheated in the first hour so we go to return the car and he proceeds to ask me what WE did to the car because it was working just fine. He was very rude and made it seem like it was our fault. But the car said engine overheating when you turned it on. Then we take the car back to trade because that’s what he told us to do. The same night I get the car apparently there was a hole because overnight it went flat. I called him the next day told him, again he acted like we did it. I picked the car up from him and went straight home. Well he comes to pick up the car without my acknowledgment with my things inside. I go up there to talk to him because he told me to and he was VERY rude. He gave me none of my items. Says that he can’t find anything and that looking through lost and found was” Too much “ DOO NOT RENT FROM HERE !!! 0/10 recommend. And ALL THE CARS ARE MESSED UP dents, no ax, bad engine, flat tires and most importantly still dirty when you get inside like they don’t really clean it.
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August 2023 by Tony S.
A really horrible company and the staff is just rude, cars are junk, place is a dump, complete scam company!
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July 2023 by Daniel T.
worst customer service and make sure you check that they give you your deposit back. write everything down because they will try every which way to swindle you out of some money. they didn't refund me. the vehicle was terrible with a/c that sometimes worked. then when I call weeks later. they try and make me feel petty for wanting every dollar back that I'm owed. I'll walk before renting from this company again. don't know how they're still in business.
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July 2023 by Celina V.
I am not one to openly express my opinion on businesses and how they run their operations however, this company completely crossed the line with my family and I. I spoke to Paul on the phone four times prior to our pickup time with a confirmed payment of $660 however, when we arrived, we were charged way more than originally priced. Normally, I could understand this, however, the front desk worker (working at 9am on 7/14/2023) was extremely rude to my Husband and I! This man was condescending, unprofessional, and gluttonous! During our interaction, I asked to speak to Paul multiple times, whom I could hear speaking on the phone in the back office, and was told twice, "No you don't need to speak with him you can speak to me." After receiving our van, 30 minutes into our drive, both the tire light and check engine light came on. This happened again with the second van we received however, it was the tire and fuel cap sensors instead. This place would have been completely okay to rent from if it weren't for the horrible hospitality! *Still unsure if they will try and charge me for A LOT of damages ALREADY on the car! I read about this happening to other people from multiple recent post.. I hope new management steps in! Take from this what you will and have a blessed day.
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July 2023 by Savannah Hubbard
I'm literally stuck in Laveen at the Walmart auto center ( behind it). can someone please come and help me that's from this agency. I didn't even go anywhere in this car. my car is overheating the engine is clicking clacking and I'm stuck. I barely got this car at @5 pm today.... I can't drive back home on McDowell. Omg! I keep calling which it has been over an hour now. Update 7/15..... This morning the cat wouldn't start or act ike it wanted to. Last night I was on 35th Ave n Baseline I live on 51th Ave n McDowell Rd. It shouldn't have took me after 11 pm to get home. I'm upset cause I couldn't enjoy the car. I'm glad I was on the freeway and got stuck cause the car was over heating
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July 2023 by Jen B
BEAWARE DON'T RENT FROM HERE‼️If I can give them a zero star I would.Don't be fool from there pictures. Not the same. Just my opinion.All of these cars look like they've been in accidents. They probably fix them then rent them out. Just my opinion.My son rent a car from here supposed to be for a month. Never ever again. The first car was a Ford Escape. It over heated and then couldn't go over 70 on the freeway. After it started over heating. So my son took it back and they gave him a Ford Fusion. Which was not better. The car again began to over heat and this one couldn't go over 50 on the freeway. So my son took that car back and asked for the rest of his money back. They kept half of his money even though he only had the cars for 4 days. Out of a month.Still waiting for that payment.Also the Manger there is rude when you come back after with the rentals.
