Phoenix Bus Station offers a mix of experiences for travelers. Many passengers appreciate the helpfulness of the drivers, with several noting that they were friendly and attentive. One traveler mentioned a specific employee at the Greyhound station who provided excellent assistance, which made their journey smoother. The station itself is described as nice and clean, and some staff members, particularly a bilingual ticket information lady, received positive feedback for being helpful. However, there are some concerns as well. A few reviews pointed out issues such as a lack of air conditioning on buses and rude behavior from certain staff, including a security guard and a counter employee. While some travelers had great experiences, others encountered frustrations that impacted their overall satisfaction. Despite these mixed reviews, many found their trips to be worthwhile for the price paid.
The clerk today at 10 o'clock was very uncooperative
October 2024
The female that that works behind the counter is unbelievably rude. If she were replaced I would've rated this bus station in Pheonix AZ a 4 star review.
September 2024
In my opinion the place can use a bit of cleaning and sanitizing I’m not a smoker but the back place is hella dirty and stinks. The female restrooms should be more cleaner. The bus I got in to go to Yuma was clean. Thank you drivers for your safe driving.
