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January 2024 by Stacy Litchford
After having terrible experiences at other airport rental car places, the layout and ease of riding the sky bus to get to the pheonix airport car rental center was so easy. There were no 2 hour lines like at Disney World (Denver) or agents that ignored your pre-booked car (multiple other brands in other cities) . We waited less than 10 minutes and then had a fantastic agent at Fox rental. All other airports listen up - follow the Pheonix model!
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January 2024 by Sean McSherry
Rented from a polestar 2 from Hertz. The lady who rented to us was very friendly and quick to confirm that we were renting an electric vehicle. The center is easy to navigate and get in and out of and the people mover connection is greatly appreciated, just wish it moved a bit faster taking about 15 min to get to terminal 3 and 18min to terminal 4
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January 2024 by Courtney Kern
Loved the ease of jumping on the tram to get to the Rental Car Center. DO NOT BOOK WITH NU Car rentals. They charged us an extra $31 per day and are offsite: you have to wait for a van for 20 minutes to be taken into the ghetto and then have to wait an hour in line- to be forced to take out their LDW insurance for an extra $31 per day.
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December 2023 by Jay Shah
Very accessible, clean, friendly staff and lots of food option at the airport. It was a very smooth experience transiting at the airport. The rental car service is via train. It runs to and from.Restrooms are very clean They also have a family restroom and a nursing place security is also located, conveniently we received our bags from the belt almost in no time.There are lots of food options. Only thing I was disappointed by was the cost of electronic goods. They are ridiculously expensive had forgotten by Apple charger at the airport store. It cost $40.I somehow managed and while exiting the airport there is a TJ Maxx just 10 minutes away and purchased a brand new wire for five dollars .Downtown is not that far from the airport. There is tons of nice hotels to stay and lots of food option whether you are vegetarian or non-vegetarian or a vegan. There is apple of choices to select from for everyone.
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December 2023 by Danny Boy
This place is the place to return your rental. Very Very efficient and fun. I had a ride all lined up and they are open 24 hours! I couldn't make it to my local office by five o'clock so I buzzed up to the airport and it was a quick drive up there's and my ride followed me I was very grateful. I returned the rental with a ton of road trip trash such as empty cups and empty candy wrappers and I said it's got a ton of road trip trash! And he said good! Looks like you had a great time and I did. I enjoyed returning my car here and will do so again.
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December 2023 by Shellie S
Never rent Budget, the line prepay was hours long wait, yes HOURs, they make it impossible to phone and change or cancel your rental, and watch your credit card a week later. They like to suddenly double charge. I have fixed multiple complaints to be ignored on them all. Will be filing with my bank for fraud next. If I could give this place a negative rating I would.
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November 2023 by Dena Sims
Phoenix Airport Car Rental Center is very convenient. We hopped off the plane and hopped on the train that took us directly in front of the rental car center. There was no wait.We were provided with efficient service, a variety of rental options, and easy accessibility. The staff was extremely helpful and knowledgeable and friendly. The rental process was smooth. Of course we made reservations in advance. Even if we had no reservations, I believe we would have still have a positive experiences. positive or negative, and if the car selection met our expectations to a tee. We used Enterprise.
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November 2023 by Turner Yvonne
Got the managers special. Thought it would be good. Turned out it was an electric car. Sister had no clue about electric, so we tried to get a different car. Cost increased by $250 to have a gas fueled car. No info on how to ŵork it, where to charge it or anything. I was not happy with how the situation was handled. Car had swirling circle of death like a computer & no one from Thrifty knew what it meant. Yes, this is a bad review for Thrifty. They should know how to operate their vehicles or not give them to people to rent. Info was not in the manual, either.
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November 2023 by Charlie Kulins
Fast train gets you from the terminal to the rental counter. Good signage. We used Enterprise. There was 15 min wait on line then to the garage and into our rental. Returns were just as simple. Most important is they had the exact vehicle we reserved.
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October 2023 by Ray Lawrence
Fast and convenientNice, automated tram going to/from airport.Just make sure you know how to get back here (and allow extra time to fill-up) before your return flight!
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October 2023 by Glenn D Rolloff
Thank goodness we read about the BUDGET FASTBREAK program. We turned a 45 minute wait line, into a walk to the garage and boom.... into the car. Busy place with sparse customer service people available.
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October 2023 by Erria Daniels
I am only giving one star to Budget rental because we were in line a full three hours and our transaction only took five minutes. The other six or so rental desk were empty so I guess Budget had the best prices but I can’t figure out why you had to wait in line so long. Getting to rental center was very easy!! The airport was clean and easy to navigate!! I give the airport rental area five stars!! Finding and returning car to airport was also super easy.
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September 2023 by Marina Pritzkow
The online reservation process with this car rental service is efficient and straightforward. I can easily book a car in advance, and I always receive a confirmation email with all the necessary details.
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September 2023 by Tiuh Hernandez
I cannot praise the customer service of this car rental service enough. From the moment I made my reservation to the return of the vehicle, their staff went above and beyond to ensure a smooth and enjoyable experience. They were attentive, friendly, and truly committed to customer satisfaction.
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September 2023 by Husein Rangwala
I rented a car for a weekend getaway, and this service made it incredibly convenient. The weekend rates were reasonable, and the pickup and drop-off process were a breeze.