Ping Inc. is a highly regarded golf equipment company that has consistently impressed customers with its exceptional customer service and repair capabilities. According to reviews, first-time customers have been pleasantly surprised by Ping's willingness to upgrade their equipment free of charge, even when dealing with minor issues like a chipped driver. The repair shop is praised for its quick turnaround time, typically completing repairs within 48-72 hours, and for the friendly and helpful attitude of its staff. However, some customers have experienced frustration with Ping's pricing policies, particularly when it comes to custom shaft options. One customer reported being charged significantly more for a Recoil Dart 90 stiff shaft than the standard 75-gram version, despite the shafts being the same. Ping's customer service representatives were unable to provide a satisfactory explanation for the price difference. Despite this isolated pricing issue, the overall sentiment towards Ping is overwhelmingly positive. Customers in the Phoenix area, in particular, seem to be highly satisfied with the service and quality of Ping products, with one reviewer stating that they will only play Ping irons going forward due to the exceptional service they have received. While a store in the Chicago area may not have the necessary equipment for club fittings, the Noblesville, Indiana location is praised for its professionalism and willingness to assist customers.
Ping club fitters are very knowledgeable and professional. The club repair facility is top of the line
July 2025
Great company, sent my irons in for some work and came back perfect. Ping is #1
June 2025
The ping factory tour was really fun. I'm not a golfer and was worried I'd be bored but I wasn't. The tour was full of history, manufacturing progress and science. It was great!
