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January 2024 by Tierra Simon
Samantha girlll!!!!!! I enjoyed touring the site of this property with her! I do not live on property just touring. She was like a friend rather than a leasing agent and that makes me feel comfy. We had such a good time, and gave me confirmation that transitioning to AZ is the right decision for me! The girls here are great and this property is beautiful all around! I loved my experience here! Also to add this property everywhere you turned smelled AMAZING!!!!!!!!!!! LOL
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November 2023 by Sha'Leea Lynn
I definitely consider calling the Portrait at Hance Park your home! It is a beautiful community in a great area of Phoenix! Thank you to Yazmene who had given me a lovely tour of the property. Her personality was bright & I recommend you request her for your tour! I look forward to considering this community as my new home, it’s such a great place and offers a luxury living for sure!
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November 2023 by Everything Antonia Andrea
Not a resident but toured today with Yazmine, she was very kind, pleasant and informative! I really enjoyed her help in showing my nephew through the apartment. If you looking for an apartment and need to speak with someone, call and request Yazmine!!
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October 2023 by Bryan Simmons
I’ve had an amazing experience living at Portrait! Highly recommend!!!!
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October 2023 by Samantha Himlin
Portrait is an excellent place to land in Downtown Phx. The staff is super friendly and the building stays clean and well taken care of. The location is great for people who walk their dogs as there is very little through traffic and a nice park surrounding the complex.
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October 2023 by Great Day
If you value your PEACE after a long day at work, sleeping in, or just to relax in your apartment that you pay quite a bit a month for...... DO NOT MOVE ON ANY OTHER FLOOR BUT THE 5TH FLOOR. I feel like I'm in HELL everyday having to listen to a neighbor above me. The bumping, stomping, and banging is not what I signed up for. You will hear EVERYTHING, especially if they're inconsiderate jerks like my neighbor.After notifying the front office, it seems to get worse and there is nothing you can do about it. Unless you pay the fee to break your lease.Otherwise, the location is great. I like the apartment community. The apartment is spacious, elevators, garage, the park next door for the dog..... BUT I do not even wanna decorate. I'm ready to pack boxes again ?....
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September 2023 by Karen Ulinski
I’ve lived in Roosevelt Row for 5 years and I just moved in here last month. My little Frenchie & I love it here!My apartment was freshly painted and cleaned prior to my move in (well- I think it was painted because it looks fresh! ?)The leasing office communicates things happening (good & not so good) through text messages. I appreciate knowing what is going on in my surroundings.Everyone I’ve met so far who lives here has been friendly & helpful.The pups are so active together! They play in the park just like an old fashioned neighborhoodCome take a tour!
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September 2023 by Lex Drish
I specifically chose to move here versus other complexes back in 2021 because it was the nicest in the area. I’ve now lived here for over 2 years, and am extremely disappointed at how much it’s gone downhill. First, it seems like things are always broken and not kept up with. The parking garage is supposed to be a secure garage, but the gates are almost always open. This leads to homeless people and other random people getting into the garage. There is often uncleaned messes from resident’s dogs in the hallways or on the stairs, and it seems that cleaning up after pets is never reinforced. Don’t even get me started on the maintenance team. When I first moved in, they were great at fixing whatever I needed in a timely manner. Recently, my smoke detector started beeping in the middle of the night and I tried calling the emergency maintenance number which was out of order. I would have fixed it myself but the ceilings in my unit are very tall and I would need a ladder. My dishwasher was broken for 3 weeks, and if it wouldn’t have been for me constantly pushing the management team to fix it, who knows when it would have been fixed. It still isn’t completely fixed as it was replaced with a dishwasher too short for the space, but I was just relieved to get a working dishwasher. There are so many small issues in this complex that can easily be fixed but the management seems to not care, and it leads to a lot of inconveniences for the residents. Living here is not cheap, which is why it is labeled a LUXURY apartment building — however there is absolutely nothing about this place that feels luxury anymore. I suggest getting new management and a new maintenance team if this building would like to get better reviews, happier residents, and residents who continue to renew their leases. There is so much competition with new apartment buildings popping up nearby that I would rather spend more money at a different place that keeps up with the maintenance of their building, keeps it clean and safe. The happiness of the current residents is what makes outsiders want to rent.
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September 2023 by Stacey Clark
I moved into Portrait about six months ago and since have had a great experience. The building is in an ideal location - downtown but away from the hustle and bustle - and I'm on the top floor so it's nice and quiet. Samantha, Trinity and the maintenance staff including the ones from Lydian who have been helping out, are very welcoming and attentive. My cat and I are very happy here.
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September 2023 by Sandeep Sinha
Great location and a place for professionals who want to live by the downtown area. Renewed my lease for another year and for me, it's a phenomenal place and exceptionally attentive staff especially the front desk and the manager. Above all, the pets are happy and welcome. I would highly recommend it to professionals who enjoy living next to the park in the downtown area.
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September 2023 by Gaelle Louisgene
I lived back here in 2019 when the property was brand new. While the property management team wasn’t “perfect”, they tried! Ultimately, being in such a beautiful property, central location with gorgeous amenities more than made up for it.Today, I’m back in Phoenix for the weekend and I decided to rent a Sonder unit at Hance Park. I HAVE to leave a review because I’m so stunned at how much the property has deteriorated.Carpet is dirty with stains and god knows what else, exit signs are hanging by wires, 1 of the 2 elevators is nonfunctioning, the exterior smells like dog waste, the walls are extremely scuffed, lounge bathroom is gross, first floor bathroom doesn’t have hand soap or paper towels…I can actually go on. What a shame that a beautiful building is going to waste.At the price that they’re paying, the tenets deserve better.
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August 2023 by Grace L
We would like to thank Samantha for her enthusiasm, professionalism, and knowledge of the property. My husband and I had the pleasure of touring Portrait, and we wanted to take the time to acknowledge hard working individuals who genuinely care about their tenants. I saw her say hello to tenants and it is clear they know who she is and to me that speaks volume. Thank you Samantha for everything!Grace & Max
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August 2023 by Alexa Foy
Trinity, Andrea and the entire staff have been amazing! Maintenance goes above and beyond, the grounds are well taken care of and the location just tops it off. The neighborhood is extremely dog friendly and being steps away from the dog park is a plus.
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August 2023 by Jocelyn Gilbertson
*I am not a resident, just took toursWe toured units with Samantha in late April 2023 while visiting from chicago. We had picked multiple “higher end” buildings & properties in the PHX metro area to tour, & when I say everything about Portrait @ Hance (including their staff) blew me away, I’m not kidding.Many other places we toured treated me like it was an inconvenience to give me a basic 5 min tour. They barely showed me much, couldn’t answer basic questions, & were really pushy about signing on something.Samantha was the total opposite. She is absolutely down to earth kind, so patient, & so personable. The day we took our tour I immediately submitted feedback to building management through their contact form on the website to applaud her because I was so impressed. She was incredibly flexible with us. Since we’re moving cross country (for the first time), it’s a big stressor trying to plan everything in advance, esp when most properties want a “sign on the line deal” immediately once you tour. Sam did not do this & we were so happy to work with her. She even shared she had also moved far to live in PHX & was able to relate to our worries, which put our minds at ease! She showed us all possible 2 bed units that we could see, somehow answered every relevant (& unrelevant) question I had, made sure to give us all the details we needed, & took her time touring us the property. Her character shines as she said hello & had conversations with every resident we encountered along the way. Plus, all the units are flawless, stunning, & the property is well kept & clean.We fell in love with the property, amenities, location, & competitive pricing. Samantha, however, made me want to move here even more than I already do as I can tell from my interactions with her & other staff members that they all have a common goal to ensure you’re comfortable, happy, & get what you need.I’ve followed up many times asking more questions & again, Samantha (& Trinity) have both been incredibly kind & helpful answering all my questions.This experience sold me & is 1000x experience better as a potential resident than any of the other ~10 competing properties I toured.I can’t wait to move here & am so grateful to Portraits staff! I cannot say enough good things.
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July 2023 by Alysha Wolfe
Portrait is in the HEART of Phoenix. I love the location because it is so walkable to Roosevelt Row and all the fun downtown spots, but it's quiet since Hance Park is between. This is by far the best place that I have lived (and I have lived all over the valley!). The residents are friendly and the community is amazing. There are a variety of amenities from lounges to pools to trash service and the units are updated and spacious. The leasing staff all are incredibly helpful and kind people. If you are looking for an apartment in downtown Phoenix, I can't recommend this place enough.
